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SLA Assurance

Helping Cloud Service Providers to Exceed Expectations

According to recent studies, the majority of users will change their technology and cloud-sourcing relationships in the next two to three years, driven primarily by pricing and service quality considerations.

Challenges to Performance

An increasing number of higher-level applications, as well as market competition and the expectation of constant connectivity, all raise the risk of lost revenue, as companies struggle to meet and exceed service level agreements (SLAs).

To deliver acceptable levels of performance, service providers must contend with obstacles that are unique to cloud computing, including potential WAN connectivity issues, dynamic service- usage patterns, and potential security concerns.

A Higher Level of Service

VIAVI solutions for cloud service providers facilitate in-depth application awareness with detailed response times and deep packet inspection into application error, reason, and condition codes. VoIP and video intelligence offers comprehensive vendor support for monitoring the delivery of cloud-based unified communications to the client.

Utilize application dependency mapping to detect service bottlenecks and locate the root cause. Expert analytics enables teams to detect WAN connectivity issues by viewing TCP behavior and status, while back-in-time network forensic capabilities strengthens real-time IT security measures for a performance management solution designed to exceed expectations.