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Leverage Your Network Infrastructure to Improve Customer Experience

Tuesday, March 5, 2013


​With Broadband subscribership at an all-time high, maintaining subscribers becomes very competitive. Providing the best quality of experience (QoE) for subscribers without over-spending is challenging. The solution is VIAVI Solutions HomePM.
You have invested in your network infrastructure by deploying intelligent and centrally managed customer-premises equipment (CPE) and IPTV middleware systems that generate an abundance of quality metrics. However, the data these systems generate provide little actionable information to improve subscriber QoE or to reduce OpEx.
VIAVI Solutions HomePM uses our expertise in service assurance and test and measurement technologies across DSL, FTTX, Cable and Femtocell leveraging your infrastructure to:

  • Empower customer care
  • Reduce the overall trouble-to-resolution timeline
  • Improve dispatch accuracy and first-time fix rates
  • Reduce OpEx and churn rates
  • Support marketing and up-sell opportunities