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Strategies for Managing Residential Broadband WiFi Issues - Part 2

Tuesday, March 22, 2016

Date/Time: Tuesday March 22, 2016, 11:00 am ET

Please register to join Viavi Solutions® for a webinar series that focuses on best practices for residential broadband WiFi installation and troubleshooting.

As WiFi technology improves and its popularity expands, the number of WiFi-connected devices within the residence is increasing exponentially—computers, tablets, phones, televisions, smart appliances, and so on. The growth in wireless devices, coupled with faster broadband connections to the home, has contributed to an increase in end-users’ wireless quality of experience (QoE) expectations. Customers want to consume wireless content on the device they want, where they want, when they want, and they want a high-quality, trouble-free experience while doing so. As a whole, this creates significant challenges and opportunities for operators:


  • Significant increases in WiFi-related help desk calls and repeat calls
  • Difficulty segmenting, identifying, and resolving wireless performance issues
  • Customer churn due to poor wireless QoE


  • New revenue generating opportunities with managed WiFi
  • Opportunity to upsell faster 1 G broadband services and equipment
  • Mobile IPTV over WiFi

Session 2: Tuesday, March 22 | 11 a.m. ET

  • Best practices for installing and troubleshooting WiFi in the home
  • An introduction to the WiFi Advisor
  • Strategies for managing WiFi signal strength, noise, and capacity issues