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Maintenance & Support

Viavi maintenance and support agreements offer comprehensive coverage to protect and maximize your solution investment.

Features may include:

  • Telephone technical support and application assistance during business hours
  • Prioritized response and resolution time
  • 24/7 online portal access
  • Software Maintenance and Upgrade Service
    • Keep up-to-date with the latest software by automatically receiving software releases, including corrections and enhancement releases.
  • 24/7 Technical Assistance Center (TAC) option
    • Need telephone support during off hours? Extend your support from regular business hours to 24 / 7 support and receive our world class support around the clock.
  • Extended hardware product warranty options

Viavi yearly maintenance agreement guarantees customers unlimited access to Viavi technical support and the latest version of the product or products.


Observer Platform Maintenance and Support

For information on Observer Platform maintenance and support plan options visit: