OneExpert DSL (ONX-580)

Modular test system for G.fast, xDSL, Copper, FTTx and WiFi Services

Consistently achieve high-performance results when deploying fast broadband service to the home.

Accelerate Gigabit Broadband deployment! OneExpert DSL, ONX-580 Family, helps field technicians fix problems—the first time. The multi-touch, user-friendly interface and OneCheck automated tests ease complex tasks with clear pass/fail results. And, its future-proof modules ensure years of use supporting access and home networks. The modular platform scales to fit both outside plant and in-home use cases at the right price point with three models: the service focused ONX-580A, the standard ONX-580 with copper and service testing, and the new ONX-580P for advanced copper and service test. All models can support FTTH and WiFi testing.

Benefits

  • Modular platform scales for new WiFi, fiber, and xDSL technology including VDSL Profile 35b and G.fast
  • OneCheck automates field tests and simplifies Copper and DSL results to consistently close jobs correctly
  • One-button OneCheck TDR auto identifies fault types and locations right away
  • Prove the true customer experience with a standardized TrueSpeed™ test (RFC-6349)
  • Three ways to test throughput (Ookla, SpeedCheck and Broadcom Speedtest)

Applications

  • G.fast, VDSL (vectoring and bonding), and ADSL networks
  • Copper, TDR, spectral tests
  • Fiber, wifi, coax, and wiring test and installation
  • Web, video, VoIP, TrueSpeed verification and troubleshooting

Key Features

  • Test G.fast and ADSL2+/VDSL2 including bonded and vectored pairs, copper, POTS, and coax/HPNA
  • Multi-touch, friendly user interface leverages user experience from smartphones and tablets
  • Multiple options for one button speed testing including Ookla and TrueSpeed™
  • StrataSync cloud-enabled architecture provides easy asset management and test data management

This product is StrataSync enabled
StrataSync is a hosted, cloud-based solution that provides asset, configuration, and test data management for VIAVI instruments and ensures all instruments have the latest software and options installed.

Stratasync Enabled

Ookla Speedtest Option

Fiber to the Home (FTTH) and G.fast technologies are helping service providers get Gigabit per second broadband services to residential customers, increasing their service quality expectations. With increasing broadband service speeds and prices, end-users want proof that they’re getting the promised service speed.

Speedtest by Ookla is a familiar and trusted method for many end-users to check their service speed, but a premises technician typically doesn’t carry around the beefy hardware required to perform a legitimate Ookla test (desktop PC or laptop with a network card capable of handling the gigabit speeds), because it is costly, and unwieldy.

  • Confirm installation or repair service quality before you leave the job. Directly validate Quality of Experience.
    • Reduce call-backs and improve customer satisfaction
  • No complex setup parameters required. A single button press launches Speedtest by Ookla, optimized for Gigabit class services
  • Cut precious job time, especially if multiple speed tests needed
  • Same test application your customer is already using. No need to translate your results to a format the end-user can understand
    • Effective customer education reduces service calls and improves customer satisfaction scores
  • No complex server setup or IT integration efforts needed. Speedtest by Ookla utilizes the extensive Ookla server infrastructure already in place for public use, automatically selecting the best server to use at test run-time
    • Save the cost of purchasing server hardware, software and maintenance
    • Save opportunity cost–concentrate on business-critical activities vs. building and maintaining a distributed server infrastructure

As part of the test industry’s widest speed test portfolio, Viavi offers an innovative and optimized approach to bring residential service technicians the comfort and familiarity of Speedtest by Ookla, at gigabit class speeds through a simple software option upgrade for the OneExpert family of communications testers. Works with ONX-580, ONX-580A, ONX-580P, ONX-620, and ONX-630.


DSL Helper Option

DSL Helper Option

OneExpert Embedded Tech Support
Installation and service technicians are facing a growing range of technology challenges in the local access environment. Along with this, they are typically the least experienced, least trained work group. OneExpert goes a long way toward meeting these challenges, with automated test processes and pass/fail result lists, but in many cases less experienced techs could use some help understanding what things mean. 

The DSL Helper option gives techs clear explanations for DSL results in a popup that can be accessed in the manual test mode. The context sensitive help info is easily accessible by scrolling through results and pressing “OK” when a measurement result is highlighted.

Over time the technician will become familiar with terms and the meaning of results – so DSL Helper can augment your in-house training program. When techs understand the tests and results, this leads to a more successful outcome for installation and service calls, and fewer call-backs. Works with ONX-580, ONX-580A, and ONX-580P.


Smart Access Anywhere Option

Remote Access to OneExpert
Occasionally a technician may face an unfamiliar and challenging situation in the field. With Smart Access Anywhere, a coach, an expert, or senior technician can remotely control an ONX in the field from his laptop or smart device from any location with a secured IP connection.

The Smart Access Anywhere application instills confidence in field workforce knowing they have ready access to support that can coach them regardless of their location. Service Providers can incur revenue quicker, reduce repeat truck rolls, and keep customers happier by solving problems with the first tech on site. Works with ONX-580, ONX-580A, ONX-580P, ONX-620, and ONX-630.


Instrument Care Support Plans

Save up the 50% of standard service prices and obtain priority service when you buy a bundled plan at the same time the instrument is purchased. Care Support Plans offer the best way to purchase extended warranty, premium technical support, self-paced training, and critical maintenance services like calibration services that include software and engineering change order update services to ensure your product is maintained with current software and a calibration certificate. These discounted plans are 2-5 years long when purchased upfront with your VIAVI instruments.


VIAVI Care Support

* 5-year plans only; if applicable

View Support Plans On New Equipment

Factory Repair

VIAVI Solutions is a single-source supplier for all of your factory and on-site test equipment repair, maintenance, and calibration service needs.

We offer return-to-factory, fixed-rate repair services for all VIAVI test equipment. Fixed-rate repair provides the best turnaround time, streamlining the overall repair process and creating a very predictable and reliable repair experience at the best pricing.

Our technicians ensure that your equipment is functioning properly by completing any maintenance and install enhancements,  including engineering change notice updates.

Find out more about our Factory Repair Services

Factory Calibration

Keeping your equipment in top-running shape with factory or onsite calibration services helps ensure your network will continue to operate at peak performance. A variety of options allow you to manage the logistics of calibrating your equipment, while maximizing your maintenance investment. Performing regular calibration of equipment ensures the accuracy of its measurements. Improper calibration, however can compromise a network and impact services.  

Keep your equipment in top-running shape with VIAVI On-site Services that help to ensure your network continues to operate at peak performance. It's the most cost-efficient and effective way to maintain equipment on a timetable that meets your requirements.

Find out more about our Calibration Services

Self-Paced Training

VIAVI offers self-paced technical and product training as a flexible, efficient, and cost-effective training delivery option. Self-paced training offers a flexible training option for small groups of employees or those located remotely or in multiple locations. It’s an ideal training solution for instructing technicians who work in the field and cannot attend on-site classes.

Find out more about our Training Services

Priority Service

VIAVI Care Plan Priority Services and Technical Expert Application Center (TAC) Service Levels for Field Portable Instruments used to test fiber, cable TV, xDSL, metro and wireless networks

All customers enjoy Standard Plus support during the product warranty period and can upgrade to Premium TAC by purchasing a VIAVI Care Support Plan.

The hallmark of our test platforms is evolving, modular test features to allow customers to keep pace with advancing communications technologies. The learning process is not just “one and done,” and field teams often have high rates of turnover.

Find out more about our Priority Services

Battery / Bag Replacement Coverage
Batteries and bags wear out with daily use and charge cycles. To ensure these items don't slow you down, our 5 year plans include a replacement over the life of your 5 year plan.

VIAVI will provide a one-time replacement of bad battery and worn soft bag/glove within the duration of a 5-year SilverCare or MaxCare Support Plan. Replacement will only be replaced when the instrument is returned to VIAVI for repair or calibration service. Hard cases are excluded, and coverage is not applicable for instruments sold without bag/battery.

This coverage is Included in 5 year Silver and MaxCare Plans

Technical Assistance
The VIAVI Technical Support team can assist you in using/configuring products or address issues regarding product performance.

Visit our Technical Assistance section for more information.

MaxCare Accessory Replacement Coverage
Instrument products come with accessory cables and connector tips. To ensure reliable, accurate testing we will cover the replacement of one accessory annually, to ensure good test results.

When an accessory has been determined to be defective or faulty, VIAVI will, at no charge to customer, either repair the accessory or exchange at VIAVI’s discretion. Exchanged accessories may be new or refurbished. All returned accessories become property of VIAVI. The following limitations apply: no more than one accessory may be exchanged per 12 month period; applicable accessories include only those accessories that are considered essential to the operation of the instrument and were shipped with the original purchased product. The Customer is responsible for shipping faulty accessory back to VIAVI when there is a concern or during a calibration or repair service event.

Express Loaner
Now you can schedule calibrations or repairs with no downtime. The Express Loaner Service provides you with a similarly configured piece of equipment before sending yours in for calibration or for that unexpected repair that you need immediately.


Care Support Plan - OneExpert

Care Support Plan - OneExpert

ProductRecommended Plan (Part Number)BronzeCare
BronzeCare
SilverCare
SilverCare
MaxCare
MaxCare
Why calibrate?
OneExpert CATV (ONX-220)Silver-5

Why calibrate this product?
What are the common issues?

Why calibrate this product?

Frequencies/levels need to be within specifications to guarantee precise and reliable results.

Factory standards to ensure accuracy

Factory standards to ensure accuracy

VIAVI Calibrates to TL9000 factory standards to ensure your instrument is certified to measure accurately, as it did when it came off the factory line.  Instruments that are out of calibration will produce unreliable measurements and can create false passing or false failing test results that often cause your team repeat work.  We maintain, polish and clean all fiber connectors, fix pigtail connections that are internal to the product to ensure all ports stay in good working order and upgrade software / firmware to the latest approved release to enable enhancements. VIAVI Care Plans are the most cost-effective way to plan for calibration with a low, discounted price at the time of instrument purchase, however fixed rate calibration can be purchased at a later date on a separate purchase order.

  • Ensure accurate measurements that meet calibration and service level agreements, ISO and TL standards for network test procedures.
  • Ensure all test transmission signals work properly to avoid issues such as not reaching full line rate testing rate required to validate service bandwidth, speed and quality of service (QoS).
  • Maintain ports and connectors to keep test transmissions working properly and to extend the life of the instrument. For example, if optical connectors and, lasers are bad or electrical/RF interface ports are loose after years of connection cycles, OTDR, TDR, and Radio Frequency measurements will not work properly.
  • When doing construction, installation and activation work that must be certified, all network components typically must be tested with a certified, calibrated instrument to preserve warranty from manufacturer, such as fiber optic cable manufactures. 
  • Accurate RF frequencies and optical wavelengths are critical to meet measurement specifications.  If using these to validate network elements, power levels, transmission rates, out of specification tools will prevent validation of network elements and signals.

How will my measurements be affected if the product is out of calibration?

Out of specification measurements could cause unnecessary repeat calls customer service issues

What are the most common implications of these issues to the business?

What are the most common implications of these issues to the business?

  • Uncalibrated tools produce unreliable measurement results that can't be certified to specifications and may violate service level agreements or ISO/TL9000 standards with your customers and their network equipment vendors.
  • QoS certification may be inaccurate and generate a repeat test need. Contractors are often not compensated or could be delisted as an approved service supplier due to incorrect results.
  • Full manufacturer  warranty (20-30 years) from cable suppliers (e.g. Corning, CommScope, Belden, ect.) will only be granted if the installation is certified with a calibrated instrument, thus the network owner is motivated to comply with correct installation certification procedures to retain and enforce the warranty on expensive cabling and optical network elements, etc.

Common Business impacts include:

  • Lost revenue, customer complaints and increased costs: 
  • Most network operators track and audit repeat work done by sub-contractors and often there is a billing dispute in these cases.  Contractors with high rates of inaccurate test results are usually hired for less or not at all when not meeting SLA agreements or quality metrics.   
  • For Network Operators, repeat service quality issues with customers often causes added cost, customer dissatisfaction and loss of business.  

Example:

Let's look at OTN/SONET/SDH/E1/T1 and various FTTX, DOCIS and xDSL measurements.  It is critical to reach full line rate (1G, 10G, 40G, 100G) to test service performance and service error rates.  If the uncalibrated tester can not reach full line rate during testing, a customer may be left with suboptimal performance that will quickly create complaints or alternatively, the technician could end up chasing phantom network problems that do not exist.

OneExpert CATV (ONX-6xx)Silver-5

Why calibrate this product?
What are the common issues?

Why calibrate this product?

Frequencies/levels need to be within specifications to guarantee precise and reliable results.

Factory standards to ensure accuracy

Factory standards to ensure accuracy

VIAVI Calibrates to TL9000 factory standards to ensure your instrument is certified to measure accurately, as it did when it came off the factory line.  Instruments that are out of calibration will produce unreliable measurements and can create false passing or false failing test results that often cause your team repeat work.  We maintain, polish and clean all fiber connectors, fix pigtail connections that are internal to the product to ensure all ports stay in good working order and upgrade software / firmware to the latest approved release to enable enhancements. VIAVI Care Plans are the most cost-effective way to plan for calibration with a low, discounted price at the time of instrument purchase, however fixed rate calibration can be purchased at a later date on a separate purchase order.

  • Ensure accurate measurements that meet calibration and service level agreements, ISO and TL standards for network test procedures.
  • Ensure all test transmission signals work properly to avoid issues such as not reaching full line rate testing rate required to validate service bandwidth, speed and quality of service (QoS).
  • Maintain ports and connectors to keep test transmissions working properly and to extend the life of the instrument. For example, if optical connectors and, lasers are bad or electrical/RF interface ports are loose after years of connection cycles, OTDR, TDR, and Radio Frequency measurements will not work properly.
  • When doing construction, installation and activation work that must be certified, all network components typically must be tested with a certified, calibrated instrument to preserve warranty from manufacturer, such as fiber optic cable manufactures. 
  • Accurate RF frequencies and optical wavelengths are critical to meet measurement specifications.  If using these to validate network elements, power levels, transmission rates, out of specification tools will prevent validation of network elements and signals.

How will my measurements be affected if the product is out of calibration?

Out of specification measurements could cause unnecessary repeat calls customer service issues

What are the most common implications of these issues to the business?

What are the most common implications of these issues to the business?

  • Uncalibrated tools produce unreliable measurement results that can't be certified to specifications and may violate service level agreements or ISO/TL9000 standards with your customers and their network equipment vendors.
  • QoS certification may be inaccurate and generate a repeat test need. Contractors are often not compensated or could be delisted as an approved service supplier due to incorrect results.
  • Full manufacturer  warranty (20-30 years) from cable suppliers (e.g. Corning, CommScope, Belden, ect.) will only be granted if the installation is certified with a calibrated instrument, thus the network owner is motivated to comply with correct installation certification procedures to retain and enforce the warranty on expensive cabling and optical network elements, etc.

Common Business impacts include:

  • Lost revenue, customer complaints and increased costs: 
  • Most network operators track and audit repeat work done by sub-contractors and often there is a billing dispute in these cases.  Contractors with high rates of inaccurate test results are usually hired for less or not at all when not meeting SLA agreements or quality metrics.   
  • For Network Operators, repeat service quality issues with customers often causes added cost, customer dissatisfaction and loss of business.  

Example:

Let's look at OTN/SONET/SDH/E1/T1 and various FTTX, DOCIS and xDSL measurements.  It is critical to reach full line rate (1G, 10G, 40G, 100G) to test service performance and service error rates.  If the uncalibrated tester can not reach full line rate during testing, a customer may be left with suboptimal performance that will quickly create complaints or alternatively, the technician could end up chasing phantom network problems that do not exist.

OneExpert xDSL (ONX-580)Silver-5

Why calibrate this product?
What are the common issues?

Why calibrate this product?

Validate measurement accuracies conform to published specifications.

Factory standards to ensure accuracy

Factory standards to ensure accuracy

VIAVI Calibrates to TL9000 factory standards to ensure your instrument is certified to measure accurately, as it did when it came off the factory line.  Instruments that are out of calibration will produce unreliable measurements and can create false passing or false failing test results that often cause your team repeat work.  We maintain, polish and clean all fiber connectors, fix pigtail connections that are internal to the product to ensure all ports stay in good working order and upgrade software / firmware to the latest approved release to enable enhancements. VIAVI Care Plans are the most cost-effective way to plan for calibration with a low, discounted price at the time of instrument purchase, however fixed rate calibration can be purchased at a later date on a separate purchase order.

  • Ensure accurate measurements that meet calibration and service level agreements, ISO and TL standards for network test procedures.
  • Ensure all test transmission signals work properly to avoid issues such as not reaching full line rate testing rate required to validate service bandwidth, speed and quality of service (QoS).
  • Maintain ports and connectors to keep test transmissions working properly and to extend the life of the instrument. For example, if optical connectors and, lasers are bad or electrical/RF interface ports are loose after years of connection cycles, OTDR, TDR, and Radio Frequency measurements will not work properly.
  • When doing construction, installation and activation work that must be certified, all network components typically must be tested with a certified, calibrated instrument to preserve warranty from manufacturer, such as fiber optic cable manufactures. 
  • Accurate RF frequencies and optical wavelengths are critical to meet measurement specifications.  If using these to validate network elements, power levels, transmission rates, out of specification tools will prevent validation of network elements and signals.

How will my measurements be affected if the product is out of calibration?

  • Costs due to erroneous pass/fail results
  • Erroneous pass would lead to a repeat truck roll and a dissatisfied customer
  • Erroneous fail would lead to lost time and OPEX chasing phantom problems in the network

What are the most common implications of these issues to the business?

What are the most common implications of these issues to the business?

  • Uncalibrated tools produce unreliable measurement results that can't be certified to specifications and may violate service level agreements or ISO/TL9000 standards with your customers and their network equipment vendors.
  • QoS certification may be inaccurate and generate a repeat test need. Contractors are often not compensated or could be delisted as an approved service supplier due to incorrect results.
  • Full manufacturer  warranty (20-30 years) from cable suppliers (e.g. Corning, CommScope, Belden, ect.) will only be granted if the installation is certified with a calibrated instrument, thus the network owner is motivated to comply with correct installation certification procedures to retain and enforce the warranty on expensive cabling and optical network elements, etc.

Common Business impacts include:

  • Lost revenue, customer complaints and increased costs: 
  • Most network operators track and audit repeat work done by sub-contractors and often there is a billing dispute in these cases.  Contractors with high rates of inaccurate test results are usually hired for less or not at all when not meeting SLA agreements or quality metrics.   
  • For Network Operators, repeat service quality issues with customers often causes added cost, customer dissatisfaction and loss of business.  

Example:

Let's look at OTN/SONET/SDH/E1/T1 and various FTTX, DOCIS and xDSL measurements.  It is critical to reach full line rate (1G, 10G, 40G, 100G) to test service performance and service error rates.  If the uncalibrated tester can not reach full line rate during testing, a customer may be left with suboptimal performance that will quickly create complaints or alternatively, the technician could end up chasing phantom network problems that do not exist.


VIAVI Care Support for Existing Equipment

FleetCare
FleetCare

FleetCare plans can be customized to include any service entitlements on your fleet of existing equipment. Please fill out a Service Contracts form for a quote.

  • Any collection instruments with a single coterminous renewal date
  • Each contract is customized with any number of annual terms required by the customer
  • Onsite Calibration, Training, Field Application Engineer days can be added

View Support Plans For Existing Equipment


Product Training Options

Self-Paced Online Training and Certification

Learn to use the functionality and features of VIAVI Solutions' products online, 24 hours a day, 7 days a week followed by a certification test upon completion of all modules.

 Self-Paced Online Training and Certification

Virtual Classroom and Certification

Instructor led Coursework: Learn from an expert Instructor from the convenience of your desk. Build your skill sets using VIAVI Solutions products to test various technologies with test and certification upon completion.

On-Site Classroom and Live Lab Workshops with Certifications

On-Site Classroom and Live Lab Workshops with Certifications

Instructor led Coursework: Build expertise using your VIAVI products in live lab exercises with test and certification upon completion. Utilize optional workshop days for field test on your network with your instructor.

Mentorship Consulting & System Admin Training

Instruments: Mentorship Test Procedure Consultation: Application Engineer Days. One of our test experts will come to your site and conduct testing with your team to troubleshoot stubborn problems or write up test procedures.

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How to Get Started

Interested in a product demonstration? Contact us for more info, receive a price quote, or find out how to buy.