Customer Experience Management

NITRO Mobile offers a subscriber-centric platform that aims to improve the global subscriber satisfaction. With VisionROAM, VisionCARE and VisionSLA, it gives visibility for operators to handle customer complaints, improve subscriber satisfaction including VIPs and fleets, follow closely Roaming partnerships and their revenues, detect potential fraudsters and more.

Products

VisionROAM is a powerful inbound and outbound roamer monitoring tool featuring interactive and static dashboards that can be used by both technical and non-technical teams. It monitors individual roamers as well as roaming partnerships and global roaming quality (GRQ).
VisionSLA is a solution entirely dedicated to subscriber experience management. It ensures that service level agreements (SLAs) are complied and performance targets are achieved. It also monitors if mobile network operators are providing their highest value customers (VIPs, fleets) with the best quality of experience possible as well as their highest value corporate agreements (account, enterprise).
A 360° visibility dashboard providing all the information needed for teams in charge of subscriber relationship ensuring a proactive and satisfaction focused customer care, VisionCARE displays all information, from high level profile information to deep technical telecom issues experienced over a defined period.

Support at Every Step

We provide support, services, comprehensive training and the resources you need. It’s all part of what we do to maximize the value of your VIAVI investment.

Value add services that compliment your VIAVI system solution and instrument portfolio to provide a total cost of ownership

Customer Service that provides Return Material Authorization (RMA) for repair and calibration

Technical education solutions, product training, and blended learning for technicians who are using new products or working with existing tools

Technical Assistance Center to assist you in using/configuring products or address issues regarding product performance

Ask an Expert

Contact us for more information or to receive a price quote. We have the experts to give you the right answer for any of your questions.