Service Quality Management

NITRO Mobile offers a network-centric platform aiming to manage the customer experience through Service Quality Management (SQM). MonitorQOS, SecureQOS and ExploreQOS ensure the Operator’s good quality of service (QoS), revenues, and improves the reactivity and overall performance of the Operator’s technical teams.

Products

MonitorQOS is an advanced monitoring solution that provides its users with real-time, user-defined KPIs, created from any of the call data record (xDRs) fields. Designed to constantly monitor the network’s quality of service (QoS) and quality of experience (QoE), MonitorQOS provides the most accurate insights on a network’s health.
SecureQOS is an advanced troubleshooting solution designed to get to the root cause of any issues mobile network operators (MNO) might encounter, whether detected through SecureQOS or through a complaint from the customer care department.
ExploreQOS completes the SQM solution offer by exploring and analyzing the network performance and its associated services, such as voice, messaging and data. ExploreQOS is an intuitive, network-wide solution that allows prompt detection of problems in 2G to 5G Core and Radio environments, with an accurate diagnosis of the dysfunctions’ root causes.

Support at Every Step

We provide support, services, comprehensive training and the resources you need. It’s all part of what we do to maximize the value of your VIAVI investment.

Value add services that compliment your VIAVI system solution and instrument portfolio to provide a total cost of ownership

Customer Service that provides Return Material Authorization (RMA) for repair and calibration

Technical education solutions, product training, and blended learning for technicians who are using new products or working with existing tools

Technical Assistance Center to assist you in using/configuring products or address issues regarding product performance

Ask an Expert

Contact us for more information or to receive a price quote. We have the experts to give you the right answer for any of your questions.