Customer Experience Assurance (CEA) — the New Paradigm
The xSIGHT CEA Application enables the industry’s most effective assurance workflows via the real-time correlation of customer experience to the underlying network and service performance.
The xSIGHT Customer Experience Assurance (CEA) Application is a key component of the xSIGHT solution. CEA delivers a new mobile assurance paradigm that enables a real and relevant improvement in customer experience while maximizing communication service providers (CSP) productivity and profitability.
Benefits
Increased revenues, lower customer churn, and increased operational productivity via:
Accurate prioritization of network/service problems based on analysis of impact to customers/revenues
Faster, and lower skilled, problem diagnosis via KPI drill-down analysis
Applications
Real-time monitoring and reporting of mobile or wireline network performance, service performance and customer experience
Troubleshooting of mobile or wireline network performance, service performance and customer experience problems
Key Features
Insightful high-level charts highlight both performance status and size of impacted population
Auto data filtering during KPI drill-down based on user selection of dimension value
Define hierarchical performance alarms, KPIs or charts via in-built simple GUI editor
