Best Practices for Residential Broadband Wi-Fi Installation and Troubleshooting - Part I

Jueves, Septiembre 10, 2015


  • Session 1: Thursday, September 10, 11:00 a.m. EDT


As WiFi technology improves and its popularity expands, the number of WiFi connected devices within the residence is increasing exponentially— computers, tablets, phones, televisions, smart appliances, and so on. The growth in wireless devices coupled with faster broadband connections to the home has contributed to an increase in end-users’ wireless quality of experience (QoE) expectations. Customers want to consume wireless content on the device they want, where they want, when they want, and they want a high-quality, trouble-free experience while doing so. As a whole, this creates significant challenges for operators, including:

  • Significant increases in WiFi-related help desk calls
  • Difficulty segmenting, identifying, and resolving wireless performance issues
  • High numbers of repeat service calls
  • Customer churn due to poor wireless QoE

Session 1 – Thursday, September 10, 11:00 a.m. EDT:

  • WiFi technology fundamentals
  • Common WiFi-related challenges for service providers
  • Typical WiFi problems found in the residential environment