Unified Communications Performance Management

Succeed from Setup to Showtime with Unified Communications Management – Monitoring and Analysis

Unified communications (UC) performance management and monitoring streamlines UC implementation, ensures appropriate bandwidth needs, and raises UC performance quality while lowering costs.

Experience Better VoIP and Video with VIAVI Unified Communication Monitoring and Analysis

With little room for error, unified communications performance management is daunting. Even on a small scale such as one-on-one voice or chat, poor or disconnected communications can translate into substantial sales losses, negative impressions, and lost time. Video, VoIP, instant messaging, and email create challenges that include massive bandwidth demands, inter-service dependencies, and complex troubleshooting. To effectively deliver services, network teams need a sensitive and unified analysis and monitoring solution that offers actionable insights within the context of all system components and interactions.

Enjoy Consistent Clarity with Unified Communications Management

With the Observer Platform from VIAVI Solutions enterprise teams can:

  • Analyze and monitor unified communications with line-rate capture and write-to-disk supporting high-bandwidth video streams
  • View in-depth intelligence for call setup and teardown, with payload transmission analytics for access to the details of every network conversation
  • Achieve total visibility for the network ecosystem and application analysis within an environmental context for insight into resource and service conflicts with potential end-user impact
  • Capture and reconstruct calls for playback to hear the same call quality issues experienced by users
  • Obtain comprehensive metrics for monitoring bursts, or periods of high packet loss, gaps, or periods of little packet loss

Establish Performance Benchmarks Before Deploying Unified Communications

When implementing a new communications technology such as VoIP, many network managers take one of two approaches. They either install new technologies and address unified communication performance problems as they arise, or upgrade bandwidth capacity in anticipation of increased need.

Because of the challenging nature of unified communications, site surveys and understanding your basic network environment is vital to ensuring a successful rollout.

Conducting a site survey before installing unified communications services can identify and eliminate many performance problems before deployment. Proper pre-deployment testing and monitoring also allows IT staff to understand overall bandwidth demand and application performance and establish benchmarks for acceptable network performance. This knowledge is critical for determining how the network will handle new UC traffic and identify any changes that are required to effectively support communications.

A network performance monitoring and management tool that tracks, stores, and analyzes long-term activity will define performance baselines for a particular environment.

The insight into network and application performance gained from the initial site survey and continual monitoring of the added unified communications traffic also helps in intelligently configuring alarms to alert staff when application performance deviates from the norm.

Get the Insight You Need with VIAVI’s UC Management

Your company is hosting an international video conference and two minutes into the presentation, the speaker's image blurs and the audio goes silent. A thousand miles away, you almost hear the groans. Is the problem VoIP, video, or something else? The timeframe for troubleshooting and resolution is impossibly short. That’s where a unified communications performance management solution becomes critical.

The VIAVI network performance monitoring toolset provides unified communications management solution to effectively analyze and monitor all of your company communications. This allows you to understand the changes in your network environment and ensures rapid problem isolation for VoIP, video, and other unified communications applications.

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