Customer Experience Assurance (CEA) — the New Paradigm

The xSIGHT Customer Experience Assurance (CEA) Application is a key component of the xSIGHT solution. CEA delivers a new mobile assurance paradigm that enables a real and relevant improvement in customer experience while maximizing communication service providers (CSP) productivity and profitability.

Benefits

• Increased revenues, lower customer churn, and increased operational productivity via:
  • Accurate prioritization of network/service problems based on analysis of impact to customers/revenues
  • Faster, and lower skilled, problem diagnosis via KPI drill-down analysis

Applications

• Real-time monitoring and reporting of mobile or wireline network performance, service performance and customer experience
• Troubleshooting of mobile or wireline network performance, service performance and customer experience problems

Key Features

• Insightful high-level charts highlight both performance status and size of impacted population
• Auto data filtering during KPI drill-down based on user selection of dimension value
• Define hierarchical performance alarms, KPIs or charts via in-built simple GUI editor
• Auto-launch of xSIGHT Diagnostic application

Learn more:

• Mobile Analytics