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Customer Experience Assurance (CEA) — the New Paradigm
The xSIGHT CEA Application enables the industry’s most effective assurance workflows via the real-time correlation of customer experience to the underlying network and service performance.
The xSIGHT Customer Experience Assurance (CEA) Application is a key component of the xSIGHT solution. CEA delivers a new mobile assurance paradigm that enables a real and relevant improvement in customer experience while maximizing communication service providers (CSP) productivity and profitability.
Benefits
- Increased revenues, lower customer churn, and increased operational productivity via:
- Accurate prioritization of network/service problems based on analysis of impact to customers/revenues
- Faster, and lower skilled, problem diagnosis via KPI drill-down analysis
Applications
- Real-time monitoring and reporting of mobile or wireline network performance, service performance and customer experience
- Troubleshooting of mobile or wireline network performance, service performance and customer experience problems
Key Features
- Insightful high-level charts highlight both performance status and size of impacted population
- Auto data filtering during KPI drill-down based on user selection of dimension value
- Define hierarchical performance alarms, KPIs or charts via in-built simple GUI editor
- Auto-launch of xSIGHT Diagnostic application
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