Performance Data ≠ User Experience

Thursday, October 18, 2018

Stop the KPI Madness Webinar Recording

Duration: 60 Minutes

IT teams have more metrics than ever before. Yet according to Forrester Research, one-third of user complaints linger without resolution for a month or more. Do you have the right insight to understand and resolve user problems?

Observer 17.5 takes a different approach to tracking and troubleshooting user experience performance problems.  The patent-pending End-User Experience Score technology rates service performance from the user perspective in a single numeric value, that points directly to issue domain with a simple explanation of what’s gone wrong.

In this webinar learn how the end-user focused technologies of Observer 17.5 simplify user experience assessment and troubleshooting:

  • Improve engineer’s ability to triage problem response and assign support tickets
  • Facilitate faster root-cause analysis with user-experience driven workflows
  • Ensure performance visibility in next generation 100 Gb data centers
  • Understand how users, by location or service, are experiencing an application