We offer return-to-factory, fixed-rate repair services for all Viavi test equipment. Fixed-rate repair provides the best turnaround time, streamlining the overall repair process and creating a very predictable and reliable repair experience at the best pricing.
Our technicians ensure that your equipment is functioning properly by completing any maintenance and install enhancements, including engineering change notice updates.
Keeping your equipment in top-running shape with factory or onsite calibration services helps ensure your network will continue to operate at peak performance. A variety of options allow you to manage the logistics of calibrating your equipment, while maximizing your maintenance investment. Performing regular calibration of equipment ensures the accuracy of its measurements. Improper calibration, however can compromise a network and impact services.
Learn more about our PLUS Support Plans, which provide comprehensive coverage for your equipment.
How to Return Merchandise for Repair and/or Calibration
Please complete the following form to obtain authorization prior to shipping your instrument to Viavi for repair or calibration. Do not ship the equipment until you receive the Return Authorization (RA) number from Viavi. You may use this number to track your equipment during repair, calibration, or upgrade.
For further information or for assistance during your request process, please contact Customer Support.