2007 State of the Network Study

Concerns Over VoIP Reliability Remain Despite Widespread Adoption

Organizations Lack Information Necessary to Troubleshoot and Determine Cause of Network Problems

Network engineers often lack the appropriate tools to successfully manage and troubleshoot VoIP performance problems. According to the study, nearly half of the organizations surveyed have implemented the technology, and 32 percent of these organizations lacked the ability to monitor VoIP performance.

50 percent of network professionals responding to a recent survey ranked locating the source of an application problem as the biggest challenge they face in managing application availability and performance. The survey, which involved over 125 network engineers, IT directors, and CIOs across Europe and North America, also found that 43 percent believe a lack of information about problems and their causes is the most common problem on their network.

It comes as no surprise that IT directors are finding it difficult to identify whether the source of their network problems is the application or the network. Engineers and CIOs often tell me they find it challenging to identify latency and performance issues on their network and resolve the issues before they adversely affect the user. Without the right analytical tools, troubleshooting can be a lot like trying to find a needle in a haystack.

Study Highlights:

VoIP goes mainstream: Forty-five percent of organizations have VoIP running on their network.

Top VoIP concern: Nearly half were concerned with their ability to monitor the quality of VoIP service.

Monitoring tools: Sixty-one percent of network engineers report having insufficient ability to monitor applications.