Observer Apex

Observer Apex offers end-user experience scoring with seamless integration to GigaFlow enriched records and GigaStor transaction details to help IT teams achieve optimal service delivery.

Observer Apex provides a unified point for network performance management through comprehensive end-user experience visibility. It also strengthens security defenses through active identification of unexpected performance and user behavior and providing in-depth post-event security forensics.

Apex serves as the centralized starting point for troubleshooting service anomalies, managing network resources, and aiding investigations of incidents of concern (IOC) or confirmed security breaches. From here, IT teams can quickly gain access to relevant network, infrastructure, and user operational metrics.

Apex delivers an out-of-box experience like no other network performance monitoring and diagnostics (NPMD) solution on the market. You get the information needed to maintain comprehensive IT service awareness and rapid troubleshooting.

Features and Benefits Summary

  • User-defined dashboards enable logical, aggregated, customizable views into service delivery health and status
  • End-User Experience Scoring take the guesswork out of TCP-based network troubleshooting at the individual and aggregated dashboard level
  • Dual site or technology-based workflows synchronize with end-user experience scoring for fast-path to resolution navigation
  • On-demand application dependency mapping enables fast multi-tier application visibility with no configuration required
  • Security forensics and reconstruction using wire data from GigaStor provides detailed breakouts of every network conversation
  • Integrates with GigaFlow for in-depth global threat identification and advanced traffic profiling of every host and device

Learn more about Network Performance and Enterprise Performance Management.

User-Defined Dashboards

Apex enables users to quickly build dashboards with easy-to-configure widgets for real-time or long-term perspective into service health. It’s never been easier to create reports or workflows that meet any organization’s unique visibility requirements


End-User Experience Scoring

Apex provides End User Experience Scores on every network transaction, individually and logically grouped across multi-dimensional variables at the dashboard level. Integrated with out-of-the-box workflows and site-based views, End User Experience Scores empower engineers to identify the largest issues from the user perspective and navigate a guided path to resolution. Color-coded, numeric values between 0 (worst experience) and 10 (best experience) coupled with the identified problem domain and simple problem explanation along with performance visualizations provide fast resolution without need of specialized troubleshooting skills.


Site Performance

Geolocation intelligence provides awareness of IT service health whether at the regional, country, city, or data center levels, with even more granularity to individual service groups such as accounting. Users can easily define these parameters to the individual subnet and VLAN to gain intelligence within or between these defined breakouts.


Pre-Engineered Workflows

Site-based workflows synchronized with end-user experience scores enable users to quickly assess the impact of performance issues on the network and efficiently navigate to the problem domain whether tied to application, network, unified communication, or security.


On-Demand Multi-Tier Application Intelligence

On-demand application dependency mapping offers fast discovery of app interdependencies. Maps are built automatically to display complex relationships with simple clarity. This allows users to determine worst connections, app tiers, and network delay threshold deviations, while sorting all connections by status; critical, marginal, and acceptable.


Security Intelligence

Leveraging the rich data sources from GigaStor wire data and GigaFlow enriched flow records, Apex is an outstanding solution for aiding existing security solutions to limit IT threat vulnerabilities via a combination of forensics, threat identification, and traffic profiling.


GigaFlow Integration

Apex now includes simple workflows directly to GigaFlow. Begin at the Welcome screen then search by MAC address, IP address, or subnet to gain insight into the health of the network infrastructure and traffic behavior using the wealth of data captured in enriched flow records.


Pre-Engineered Workflows

Site-based workflows synchronized with end-user experience scoring enables users to “follow the critical or marginal value” for efficient solution navigation whether tied to application, network, unified communication, or security


Security Intelligence

Leveraging the rich data sources from GigaStor wire data and GigaFlow enriched flow records, Apex is an outstanding solution for aiding existing security solutions to further limit IT threat vulnerabilities via a combination of forensics, threat identification, and traffic profiling.


Apex collects and aggregates data from GigaStor and GigaFlow to achieve enterprise-wide performance and security visibility for NetOps and SecOps teams. By intelligently combining GigaStor network conversation information and enriched flow records from GigaFlow, Apex delivers centralized management of end-user experience, performance, and security intelligence.

Integration into Observer

As the centralizing reporting point for Observer, Apex provides flexible, customizable real-time dashboards and long-term historical reporting from aggregated wire data collected in GigaStor and GigaFlow. Beginning at a dashboard, users can review IT health and as required troubleshoot problems.

Deployment Considerations:

  • Deploy Apex in locations that maximize the opportunity to simplify connectivity with support components
  • Monitoring instrumentation points depend on network size, configuration, and visibility requirements
  • Utilize redundant Apex capabilities with two duplicate systems; a primary and a secondary for automated replication, facilitating redundancy

Observer Apex can be deployed as a standalone hardware appliance or software version. As the centralized reporting and troubleshooting launch point of Observer, Apex makes accessing GigaFlow enriched flow records or GigaStor traffic capture simple. Please refer to the following link for technical details.

If you are installing Apex on your own hardware or a virtual machine, please see the following link for minimum, recommended, and optimal system requirements.

Analyst Papers

Brochure

Case Studies

Manual/User Guide

Poster/Chart

Product & Solution Briefs

Training & Services

White Paper

With the Observer Platform, the ability to get an expert analysis relatively quickly is the best benefit., The capture is constantly running, so we can analyze any time we like without setting up extra equipment.

Landrin Long
,
State of Nevada Department of Information Technology

The options that are available and the power of the product are amazing. We’ve solved more problems quicker with Observer than any other analyzing software we’ve had.

Landrin Long
,
State of Nevada Department of Information Technology

I have found the Observer Platform to be an invaluable tool in diagnosing both application and network issues.

Peter Young, Network Administrator
,
Home Office UK Ministerial Department

How to Get Started

Interested in a product demonstration? Contact us for more info, receive a price quote, or find out how to buy.