Observer Apex

Observer Apex delivers search-based intelligence, guiding users to one of three predefined workflows. With Apex, geolocation, end-user experience scoring, and dependency mapping combine to solve network, application, and unified communications issues in three steps or less.

Observer Apex provides a centralized vantage point for performance monitoring and troubleshooting across the entire Observer platform. Apex offers two complementary vectors for rapid IT problem solving through pre-engineered workflows: technology-oriented or site-based.

From the welcome page, technology-focused troubleshooting allows users to investigate via flexible keyword search, and Apex directs the remediation path based on user input to either application, network, or unified communications performance workflows. Site-based workflows begin geographically and then use these same technology workflows to quickly resolve anomalies.

At the transaction level, assessing user experience is as simple as looking at a single score. The new user experience scoring automates assessment based on hundreds of computations, and isolates problems to the network, application, server, or client domain. Apex removes the guess work from root-cause analysis and eliminates troubleshooting dead-ends.

Feature and Benefit Summary:

  • Out-of-the-box workflows deliver actionable insight into network, application, and UC performance to reduce finger pointing in three steps or less
  • Easy-to-use interface and streamlined dashboard creation minimizes training time and maximizes ROI
  • End-user experience scoring takes the guesswork out of TCP-based network troubleshooting
  • On-Demand application dependency mapping enables fast multi-tier application visibility with no configuration required
  • Dual geolocation or technology-based starting points offer direct path to problem resolution
  • On-the-fly, ad-hoc connection dynamics translates complex network transactions into simple-to-understand, chat-like graphics
  • Custom dashboard builder enables logical, aggregated, user-defined views into service delivery health and status
  • Baselining and reporting tools help visualize long-term trends and historical perspectives of any monitored KPI
  • Simple third-party integration takes the hassle out of sharing critical transaction data with complementary IT initiatives, such as event management and security threat mitigation

Apex and the Observer Platform family of products are also ideally suited for satisfying business goals and overcoming challenges across the entire IT enterprise lifecycle - whether deploying new technologies, managing current resources, solving service anomalies, or optimizing IT asset usage.

Here are several examples:

  • Deploy
    • Benchmark Technologies: Access long-term historical traffic so that IT teams can determine that overall performance objectives can be met
  • Manage
    • Service Delivery: Track lines of business and applications end-to end to validate internal service level agreements and app availability
  • Solve
    • Ensuring User Experience: Isolate problem domain, identify root cause, and fix issue
  • Optimize
    • Network Consumption: Easily breakout traffic types and usage patterns so that link utilization can be tuned for optimal performance

In-Depth Performance Intelligence

Apex provides detailed information on network, application, and UC health and status. View individual network conversations, application transactions, or VoIP/video sessions along with all relevant operational metrics to determine the root cause of the anomaly and exactly which user or services were negatively impacted.


End-User Experience Scoring

Apex offers end-user scoring on every TCP-based network conversation via color coding and numeric values between 0 and 10. Poor likely user satisfaction is red and scores from 0 to 5, marginal is yellow with a value of 5 and 8, and good with a color of green is greater than 8. The score is then broken out into network, application, server, or client domains with easy-to-understand problem callout for fast troubleshooting.  The intelligence of effective network troubleshooting is now more accessible to those with less specialized skills or training. 

Watch a Video


Site Performance

Geolocation capabilities provide awareness of IT service health whether at the regional, country, city, or data center levels, with even more granularity to individual service groups such as accounting. Users can easily define these parameters to the individual subnet and VLAN to gain intelligence within or between these defined breakouts. 

Watch a Video


Dual Pre-Engineered Workflows

Geolocated, site-based intelligence has now been integrated with technology (application, network, and unified communications) three-steps-to-resolution workflows providing a new way to view service health and quickly solve issues when they arise. The dual-track process empowers users to manage their IT services and resolve anomalies in the context of their business without compromise, while virtually eliminating the frustration of troubleshooting dead ends.


Connection Dynamics Conversation Awareness

Gain total visibility into every network transaction through Apex and your browser anyplace in the world with an Internet connection. Begin with a dashboard view, drill down in just a few steps within any Apex widget containing an IP pair or an application and presto you are presented with a simple to visualize ladder diagram of every packet and associated key operational metric tied to the conversation including network, client, and server delay along with total application fulfillment time.


Connection Dynamics Drilldown

Beginning with the dashboard, drill down for a chat-like view of network conversations. In just a few steps, within any Apex widget containing an IP pair or an application, users can generate a graphic that illustrates every packet of a network conversation in a color-coded representation. Metrics included are delays associated with network, client, or server along with delivery time. When ultra-fine-grained visibility is needed, connection dynamics makes it simple.


On-Demand Multi-Tier Application Intelligence

On-demand application dependency mapping offers fast discovery of app interdependencies. Maps are built automatically to display complex relationships with simple clarity. This allows users to determine worst connections, app tiers, and network delay threshold deviations, while sorting all connections by status; critical, marginal, and acceptable.


Advanced Baselining

Use advanced behavioral analysis and baselining to set benchmarks for any performance or time-based metric, such as application response time, VoIP, MOS, or network utilization. Analyze the unique characteristics of your environment to quickly determine if application delivery and performance are at satisfactory levels and if important KPIs are trending acceptably over time to maintain this into the future.


Web-Based Trace Extraction

Browser-based access to network conversations through advanced trace extraction makes sharing critical packet-level data simple, maximizing team collaboration. Complement any third-party IT solution with critical network conversations from real-time security threat detection to help ticket offerings—multiplying the effectiveness of their value to the business.


User-Defined Dashboards and Reports

Apex offers easy access to every network conversation and packet. Ideal when performing deep-dive investigations into security breaches or for service troubleshooting, Patterns can be ASCII, hex, binary, or regular expression, making the process of extracting critical information and sharing it across the organization simple.


Enhanced Web-Based Trace Extraction

Apex offers easy access to every network conversation and packet. Ideal when performing deep-dive investigations into security breaches or for service troubleshooting, Patterns can be ASCII, hex, binary, or regular expression, making the process of extracting critical information and sharing it across the organization simple.


End-User Experience Scoring

Apex offers end-user scoring on every TCP-based network conversation via color coding and numeric values between 0 and 10. Poor likely user satisfaction is red and scores from 0 to 5, marginal is yellow with a value of 5 and 8, and good with a color of green is greater than 8. The score is then broken out into network, application, server, or client domains with easy-to-understand problem callout for fast troubleshooting.  The intelligence of effective network troubleshooting is now more accessible to those with less specialized skills or training. 

Watch a Video


Site Performance

Geolocation capabilities provide awareness of IT service health whether at the regional, country, city, or data center levels, with even more granularity to individual service groups such as accounting. Users can easily define these parameters to the individual subnet and VLAN to gain intelligence within or between these defined breakouts. 

Watch a Video


Dual Pre-Engineered Workflows

Geolocated, site-based intelligence has now been integrated with technology (application, network, and unified communications) three-steps-to-resolution workflows providing a new way to view service health and quickly solve issues when they arise. The dual-track process empowers users to manage their IT services and resolve anomalies in the context of their business without compromise, while virtually eliminating the frustration of troubleshooting dead ends.


Enhanced Web-Based Trace Extraction

Apex offers easy access to every network conversation and packet. Ideal when performing deep-dive investigations into security breaches or for service troubleshooting, Patterns can be ASCII, hex, binary, or regular expression, making the process of extracting critical information and sharing it across the organization simple.


On-Demand Multi-Tier Application Intelligence

On-demand application dependency mapping offers fast discovery of app interdependencies. Maps are built automatically to display complex relationships with simple clarity. This allows users to determine worst connections, app-tiers, and network delay threshold deviations, while sorting all connections by status; critical, marginal, and acceptable.


Connection Dynamics Conversation Awareness

The latest version of Apex provides for total visibility into every network transaction from your browser anyplace in the world with an Internet connection. Begin with a dashboard view, drill down in just a few steps within any Apex widget containing an IP pair or an application and presto you are presented with a simple to visualize ladder diagram of every packet and associated key operational metric tied to the conversation including network, client, and server delay along with total application fulfillment time.


Connection Dynamics Drilldown

Beginning with the dashboard, drill down for a chat-like view of network conversations. In just a few steps, within any Apex widget containing an IP pair or an application, users can generate a graphic that illustrates every packet of a network conversation in a color-coded representation. Metrics included are delays associated with network, client, or server along with delivery time. When ultra-fine-grained visibility is needed, connection dynamics makes it simple.


Observer Apex is available in a software version or as a standalone appliance.

It collects and aggregates data from GigaStor, Analyzer, and Probes providing enterprise-wide visibility. By combining IT operational metrics that span the largest IT environments, Apex delivers an out-of-box experience like no other network performance monitoring and diagnostics solution on the market.



With Apex, you get the actionable data you need, within the context of application, network, unified communications, or site performance workflows, to maintain comprehensive IT service awareness and rapid troubleshooting. Augment these capabilities by charting your own course with the Apex custom dashboard functionality, all specifically tooled to your unique IT environment.

As a key component of the Observer Platform, Apex collects metadata from multiple devices deployed across the network, including Analyzers (Expert Edition and Suite), GigaStor appliances, and Probes. The data is aggregated and analyzed to provide integrated views of network, application, and UC health across the entire organization. Apex can also leverage GigaStor Trace Extraction for packet level details into network conversations. Apex enterprise version is available as a 2U appliance or in software versions for installation.

Deployment Considerations:

  • Deploy Apex in a central location within reach of Analyzers, GigaStors, and Probes on your network. Monitoring instrumentation points will depend on network size, configuration, and visibility requirements.
  • Utilize redundant Apex capabilities with two duplicate systems; a primary and a secondary for automated replication, facilitating redundancy.
  • Server configuration is straightforward as Apex has its own web server, which starts automatically when the system boots

Observer Apex can be deployed as a standalone hardware appliance or software version. It is part of the Observer platform and is typically the centralized, aggregated monitoring point for Analyzer, GigaStor, and probe products. Please refer to the following link for technical details.

If you are installing Apex on your own hardware or a virtual machine, please see the following link for minimum, recommended, and optimal system requirements.

With the Observer Platform, the ability to get an expert analysis relatively quickly is the best benefit., The capture is constantly running, so we can analyze any time we like without setting up extra equipment.

Landrin Long
,
State of Nevada Department of Information Technology

The options that are available and the power of the product are amazing. We’ve solved more problems quicker with Observer than any other analyzing software we’ve had.

Landrin Long
,
State of Nevada Department of Information Technology

I have found the Observer Platform to be an invaluable tool in diagnosing both application and network issues.

Peter Young, Network Administrator
,
Home Office UK Ministerial Department

How to Get Started

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