Observer Apex

Observer Apex integrates end-user scoring, geolocation site clarity, and three-steps-to-resolution workflows providing the performance monitoring intelligence IT teams need to achieve optimal service goals.

Observer Apex provides a centralized vantage point for performance monitoring and troubleshooting.  Begin with either a technology-oriented or site-based perspective, then use pre-engineered workflows powered by user experience scoring for fast problem resolution.

Technology-focused workflows enable IT teams to immediately begin the investigation from an application, network, or unified communication starting point. Site performance is location-based, enabling IT teams to troubleshoot starting at a specific region, country, data center, or even functional area of the organization. The site and technology workflows can also be combined, and end-user scoring applied throughout the process to rapidly solve service anomalies in three steps or less.

Observer End User Experience Score eliminates engineers sifting through meaningless KPIs, and instead provides a succinct score for every transaction along with problem explanation and performance visualization. Values are reported at the individual level and logically grouped with summarized dashboard perspectives with domain breakouts for client, server, application, and network for pinpoint problem resolution.

Apex delivers an out-of-box experience like no other network performance monitoring and diagnostics (NPMD) solution on the market. You get the information needed to maintain comprehensive IT service awareness and rapid troubleshooting.

Feature and Benefit Summary:

  • Out-of-the-box workflows deliver actionable insight into network, application, and UC performance to reduce finger pointing in three steps or less
  • Easy-to-use interface and streamlined dashboard creation minimizes training time and maximizes ROI
  • End-user experience scoring takes the guesswork out of network troubleshooting at the individual and aggregated dashboard level.
  • On-demand application dependency mapping enables fast multi-tier application visibility with no configuration required
  • Dual geolocation and technology-based starting points offer direct paths to problem resolution
  • On-the-fly, ad-hoc connection dynamics translates complex network transactions into easy-to-understand, chat-like graphics
  • Custom dashboard builder enables logical, aggregated, user-defined views into service delivery health and status
  • Baselining and reporting tools help visualize long-term trends and historical perspectives of any monitored service metric
  • Simple third-party integration takes the hassle out of sharing critical transaction data with complementary IT initiatives, such as event management and security threat mitigation

End-User Experience Scoring

Apex provides End User Experience Scores on every network transaction, individually and logically grouped across multi-dimensional variables at the dashboard level. Integrated with out-of-the-box workflows and site-based views, End User Experience Scores empower engineers to identify the largest issues from the user perspective and navigate a guided path to resolution. Color-coded, numeric values between 0 (worst experience) and 10 (best experience) coupled with the identified problem domain and simple problem explanation along with performance visualizations provide fast resolution without need of specialized troubleshooting skills.


Site Performance

Geolocation intelligence provides awareness of IT service health whether at the regional, country, city, or data center levels, with even more granularity to individual service groups such as accounting. Users can easily define these parameters to the individual subnet and VLAN to gain intelligence within or between these defined breakouts.


Pre-Engineered Technology Workflows

Technology three-steps-to-resolution workflows provide a fast-path to solving issues whether application, network, or unified communications. When used with site performance visibility and end-user experience, the dual-track process empowers users to effectively manage their IT services while virtually eliminating the frustration of troubleshooting dead ends.


Connection Dynamics Visualization

Gain in-depth details of every transaction with granular, individual packet-level breakouts in easy-to-understand, color-coded chat-like views. Once data insight that was limited to network experts only, now available to anyone in the business.


On-Demand Multi-Tier Application Intelligence

On-demand application dependency mapping offers fast discovery of app interdependencies. Maps are built automatically to display complex relationships with simple clarity. This allows users to determine worst connections, app tiers, and network delay threshold deviations, while sorting all connections by status; critical, marginal, and acceptable.


Custom Dashboards and Reports

Apex makes creating custom dashboards and reports for any environment easy. A library of pre-built widgets including status indicators, bar and line graphs, baselines, and tables can be easily dragged and dropped in a nearly infinite variety of ways. The right information in the right format to satisfy the unique demands of all IT teams.


Enhanced Trace Extraction

Apex offers easy access and sharing of network packet and conversation details. Advanced pattern search filtering simplifies the selection of relevant information from the mountain of data. Ideal when performing deep-dive investigations into security breaches or service anomalies, packet data from Apex can be used across the IT organization.


Multi-Dimensional End-User Experience Scoring

The power of end-user experience scoring has been greatly strengthened with the addition of multi-dimensional support. Now IT teams can troubleshoot via end-user experience scoring at the individual user level or from an aggregated, dashboard perspective. When reported at the site level, intelligent weighting is applied to ensure a single negative user experience does not excessively influence the grouped score reported. Whether combined or as a single user score, the value of the numeric red-yellow-blue indicator with domain isolation remains for fast troubleshooting.


Site Performance

Geolocation intelligence provides awareness of IT service health whether at the regional, country, city, or data center levels, with even more granularity to individual service groups such as accounting. Users can easily define these parameters to the individual subnet and VLAN to gain intelligence within or between these defined breakouts.


Pre-Engineered Technology Workflows

Three-steps-to-resolution technology workflows provide the fastest path to solving issues around application, network, or unified communications performance. When combined with site performance visibility and end-user experience scoring, the dual-track process empowers users to effectively manage their IT services while virtually eliminating the frustration of troubleshooting dead ends.


Enhanced User Interface

The new Apex UI now delivers a single, common interface across all Observer components for simplified navigation, improved dashboard creation, and an intuitive look and feel.


Available as software or as a standalone appliance, Apex collects and aggregates data from GigaStor and Analyzer for enterprise-wide visibility. By intelligently combining IT operational metrics that span the largest IT environments, Apex delivers an out-of-box experience like no other network performance monitoring and diagnostics solution on the market.

 


Apex provides real-time visibility and the actionable data IT teams need using end-user experience scoring, site-based dashboards, and pre-engineered technology workflows to ensure optimal IT service operation and perform rapid troubleshooting. Augment these capabilities by customizing Apex dashboards to meet unique IT environment requirements.

Apex is the nexus of the Observer family and serves dual roles. First, it provides centralized real-time dashboards and long-term historical reporting from aggregated metadata collected throughout the IT environment. Offering site-based and pre-engineered three-step-to-resolution technology workflows, it’s also the starting point for detecting service anomalies and performing troubleshooting. An integral part of triaging includes the ability to drill down to individual transactions and if required specific packets—displaying this data for easy visualization or for sharing with third-party IT solutions.

Deployment Considerations:

  • Deploy Apex in locations that maximize the opportunity to simplify connectivity with support components
  • Monitoring instrumentation points depend on network size, configuration, and visibility requirements
  • Utilize redundant Apex capabilities with two duplicate systems; a primary and a secondary for automated replication, facilitating redundancy

Observer Apex can be deployed as a standalone hardware appliance or software version. It is part of the Observer platform and is typically the centralized, aggregated monitoring point for Analyzer, GigaStor, and probe products. Please refer to the following link for technical details.

If you are installing Apex on your own hardware or a virtual machine, please see the following link for minimum, recommended, and optimal system requirements.

Analyst Papers

Application Notes

Brochure

Case Studies

Manual/User Guide

Poster/Chart

Product & Solution Briefs

Training & Services

White Paper

With the Observer Platform, the ability to get an expert analysis relatively quickly is the best benefit., The capture is constantly running, so we can analyze any time we like without setting up extra equipment.

Landrin Long
,
State of Nevada Department of Information Technology

The options that are available and the power of the product are amazing. We’ve solved more problems quicker with Observer than any other analyzing software we’ve had.

Landrin Long
,
State of Nevada Department of Information Technology

I have found the Observer Platform to be an invaluable tool in diagnosing both application and network issues.

Peter Young, Network Administrator
,
Home Office UK Ministerial Department

How to Get Started

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