Observer Support

Support News

End of Windows 2008 Support

Version 17.5 of Observer will drop support for Windows 2008 and Windows 2008 R2. 17.5 is scheduled to be released around September or October 2018.

For customers running VIAVI appliances that have Windows 2008, an upgrade image to Windows Server 2012 R2 is available for purchased (Part number: SYS-IMAGE-WIN2012R2). Please contact your sales representative for pricing. See Security News.

Product Documentation

Customer Contact

By Portal
Login to create and submit a support case in our VIAVI Customer Portal.

By Phone
To speak with a member of our Technical Support department, please call:

Americas: 1-800-526-7919 (CST)
EMEA & APAC: +44 (0) 1959 569 880 (GMT)

Telephone technical support hours are between:
7:00 a.m. and 7:00 p.m. (CST)
8:00 a.m. and 5:00 p.m. (GMT)

By Email
If you can't find the information you are looking for, please email our support department at:


Technical Support Agreement

VIAVI Solutions provides complete technical support for customers with active hardware warranty or software maintenance agreements.

Observer Support Resources