Submitted by ryan.grace on February 1, 2023 - 10:41pm
Overview:
This article describes how to get the DSAM logs for TAC troubleshooting.
Solution Steps:
1. Download the V4.7 Stand Alone Remote DSAM App from http://catvsupport.com/index3.html -> then unzip the folder, or launch the Remote DSAM from StrataSync or TPP.
2. In your physical DSAM unit (make sure you have an Ethernet connected to the unit)-> go to Configure -> General -> Diagnostics -> Virtual DSAM
3. Open up the Standalone Remote DSAM App by clicking on RemoteDSAM.jar, and once it opens up select Connection -> Connect to Meter -> Type IP address displayed under Virtual DSAM (Configure -> General -> Diagnostics -> Virtual DSAM) in your physical DSAM unit.
4. in the remote Stand Alone DSAM app go to Connection -> Command Prompt -> Type the following commands as shown in the example video:
l c 32
l c 34
l c 37
l c 75
l c 76
l c 77
5. Then Run a DOCSIS test, once the test is finished -> In the command screen you will see the unit getting the logs, copy those results and paste them in Notepad or Notepad++
6. Save the file and send it to TAC for debugging.
Alfredo Fierro
EMEA TAC