Knowledge Base - How To

How to get the DSAM Logs

Tuesday, December 31, 2019
Submitted by ryan.grace on July 8, 2021 - 12:40pm
Overview: 
This article describes how to get the DSAM logs for TAC troubleshooting.
Solution Steps: 
1.    Download the V4.7 Stand Alone Remote DSAM App from http://catvsupport.com/index3.html -> then unzip the folder, or launch the Remote DSAM from StrataSync or TPP.  2.    In your physical DSAM unit (make sure you have an Ethernet connected to the unit)-> go to Configure -> General -> Diagnostics -> Virtual DSAM  3.    Open up the Standalone Remote DSAM App by clicking on RemoteDSAM.jar, and once it opens up select Connection -> Connect to Meter -> Type IP address displayed under Virtual DSAM (Configure -> General -> Diagnostics -> Virtual DSAM) in your physical DSAM unit. 4.    in the remote Stand Alone DSAM app go to Connection -> Command Prompt -> Type the following commands as shown in the example video:  l c 32 l c 34 l c 37 l c 75 l c 76 l c 77 5.    Then Run a DOCSIS test, once the test is finished -> In the command screen you will see the unit getting the logs, copy those results and paste them in Notepad or Notepad++  6.    Save the file and send it to TAC for debugging. Alfredo Fierro EMEA TAC

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