Knowledge Base - How To

How to get the DSAM Logs

Tuesday, December 31, 2019
Submitted by ryan.grace on February 1, 2023 - 10:41pm
This article describes how to get the DSAM logs for TAC troubleshooting.
Solution Steps: 
1.    Download the V4.7 Stand Alone Remote DSAM App from -> then unzip the folder, or launch the Remote DSAM from StrataSync or TPP.  2.    In your physical DSAM unit (make sure you have an Ethernet connected to the unit)-> go to Configure -> General -> Diagnostics -> Virtual DSAM  3.    Open up the Standalone Remote DSAM App by clicking on RemoteDSAM.jar, and once it opens up select Connection -> Connect to Meter -> Type IP address displayed under Virtual DSAM (Configure -> General -> Diagnostics -> Virtual DSAM) in your physical DSAM unit. 4.    in the remote Stand Alone DSAM app go to Connection -> Command Prompt -> Type the following commands as shown in the example video:  l c 32 l c 34 l c 37 l c 75 l c 76 l c 77 5.    Then Run a DOCSIS test, once the test is finished -> In the command screen you will see the unit getting the logs, copy those results and paste them in Notepad or Notepad++  6.    Save the file and send it to TAC for debugging. Alfredo Fierro EMEA TAC

Product Family:

Support at Every Step

We provide support, services, comprehensive training and the resources you need. It’s all part of what we do to maximize the value of your VIAVI investment.

Value add services that compliment your VIAVI system solution and instrument portfolio to provide a total cost of ownership

Customer Service that provides Return Material Authorization (RMA) for repair and calibration

Technical education solutions, product training, and blended learning for technicians who are using new products or working with existing tools

Technical Assistance Center to assist you in using/configuring products or address issues regarding product performance