Customer Experience Management

NITRO Mobile offers a subscriber-centric platform that aims to improve the global subscriber satisfaction. With VisionROAM, VisionCARE and VisionSLA, it gives visibility for operators to handle customer complaints, improve subscriber satisfaction including VIPs and fleets, follow closely Roaming partnerships and their revenues, detect potential fraudsters and more.

产品

VisionROAM is a powerful inbound and outbound roamer monitoring tool featuring interactive and static dashboards that can be used by both technical and non-technical teams. It monitors individual roamers as well as roaming partnerships and global roaming quality (GRQ).
VisionSLA is a solution entirely dedicated to subscriber experience management. It ensures that service level agreements (SLAs) are complied and performance targets are achieved. It also monitors if mobile network operators are providing their highest value customers (VIPs, fleets) with the best quality of experience possible as well as their highest value corporate agreements (account, enterprise).
A 360° visibility dashboard providing all the information needed for teams in charge of subscriber relationship ensuring a proactive and satisfaction focused customer care, VisionCARE displays all information, from high level profile information to deep technical telecom issues experienced over a defined period.

每一阶段的支持

我们提供您所需的支持、服务、全面培训以及资源。这只是我们为最大程度提升您投资的价值所作努力的一部分。

为您的 VIAVI 系统解决方案和仪器产品组合锦上添花并构成总拥有成本的增值服务

针对维修和校准提供换货许可 (RMA) 的客户服务

面向使用新产品或现有工具的技术人员的技术教育解决方案、产品培训以及混合式学习

技术支持中心可帮助您使用/配置产品,或解决产品性能相关问题

咨询专家

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