Is the IT Troubleshooting Process Broken?

According to EMA Associates, over 40% of network issues are first reported by end-users who are experiencing performance problems with services and applications. Is that indicative of an effective troubleshooting strategy? There has to be a better way.

When done right, your first goal should be anticipating user impacting issues, before users complain. When an issue does arise, ensure the correct teams get pulled in to troubleshoot, while offering complete forensic evidence to solve the problem fast.

Which workflow represents your organization’s troubleshooting process?

View the full Infographic: Is the IT Troubleshooting Process Broken?

Learn more about how the VIAVI Observer Network Performance Monitoring Solution can give you user insight to identify, isolate, and solve to problems faster than ever before.


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