Planos de Suporte de cuidados com Instrumentos
Os planos de suporte VIAVI Care simplificam os processos da fase de aprendizagem inicial e também de reparo, calibração e empréstimo, tornando os custos de suporte previsíveis, econômicos e reduzindo ao mesmo tempo sua carga de trabalho administrativo. Quando compra um plano de suporte VIAVI Care com o seu instrumento, você ganha:
Produtividade:
Proporcione um rápido aprendizado com treinamento baseado em certificado sob demanda e suporte técnico prioritário com aplicativo para momentos em que você precisar de ajuda em um trabalho.
Precisão da medição:
Mantenha o equipamento com o máximo de desempenho e precisão. A calibração VIAVI sempre inclui atualizações de firmware, manutenção de conectores, ajustes e calibração de acordo com os padrões de fábrica. Atualizações de software/firmware que fornecem aprimoramentos e certificados de calibração que são rastreados para fácil conformidade, no StrataSync.
Alta disponibilidade:
, Agende um empréstimo expresso, quando precisar de manutenção, que também inclui a substituição de baterias gastadas, bolsas e acessórios com os planos MaxCare de 5 anos. Não há necessidade de ficar um dia parado sem ferramentas de teste ou fazer uma locação!
Dentro do orçamento e com um bom retorno de investimento:
Serviços a um baixo custo agregado por até 5 anos, com o menor custo de aquisição e benefícios prioritários exclusivos que não estão disponíveis para clientes sem um plano de suporte, como por exemplo, um prazo de reparo de 5 dias. Os planos VIAVI Care oferecem uma economia de até 50% do valor de serviços “à la carte” (sob demanda)_ e de substituições de acessórios.
VISUALIZAR PLANOS DE SUPORTE PARA NOVOS EQUIPAMENTOS VISUALIZAR PLANOS DE SUPORTE PARA EQUIPAMENTOS EXISTENTES
Suporte VIAVI Care
| Serviços | BronzeCare | SilverCare | MaxCare |
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| Assistência técnica | Premium | Premium | Premium |
| Reparo na fábrica |
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| Atendimento prioritário |
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| Treinamento individualizado |
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| Calibração de fábrica |
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| Cobertura de acessórios |
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| Empréstimo Express |
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* Somente em planos de 5 anos
Cobertura de substituição da bateria/bolsa
As baterias e as bolsas desgastam com o uso diário e ciclos de carga. Para garantir que esses itens não atrasem seu trabalho, nossos planos de 5 anos incluem uma substituição ao longo do período do seu plano de 5 anos.
A VIAVI fornecerá uma substituição única de bateria defeituosa e bolsa/luva gasta no período de um plano de suporte SilverCare ou MaxCare de 5 anos. A substituição será feita somente quando o instrumento for devolvido à VIAVI para reparo ou serviço de calibração. Maletas rígidas estão excluídas e a cobertura não é aplicável para instrumentos vendidos sem bolsa/bateria.
Esta cobertura está incluída nos planos Silver e MaxCare de 5 anos
Cobertura de substituição de acessórios MaxCare
Os instrumentos são fornecidos com cabos para acessórios e ponteiras de conectores. Para garantir um teste confiável e preciso, cobriremos a substituição anual de um acessório para garantir bons resultados de teste.
Quando for determinado que um acessório está com defeito ou apresenta falhas, a VIAVI fará o reparo ou substituição do acessório a seu critério sem nenhum custo para o cliente. Os acessórios substituídos podem ser novos ou recondicionados. Todos os acessórios devolvidos tornam-se propriedade da VIAVI. As seguintes limitações se aplicam: não é possível trocar mais de um acessório em um período de 12 meses; os acessórios aplicáveis incluem apenas aqueles considerados essenciais para a operação do instrumento e que foram enviados com o produto original comprado. O cliente é responsável pela devolução de um acessório defeituoso à VIAVI quando houver algum problema ou durante um evento de serviço de calibração ou de reparo.
Empréstimo Express
Agora você pode programar calibrações ou reparos sem interrupção da rede. O serviço de Empréstimo Express oferece a você um equipamento com configuração equivalente antes de enviar o seu para calibração ou para aquele reparo inesperado.
Informações adicionais
Quais planos de suporte VIAVI Care estão disponíveis para o meu instrumento?
| Product Group | Recommended Plan | Bronze | Silver | Maxcare | |
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| 180 DSP Meter | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues.
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| 360 DSP, 1G DSP | Silver-5 |
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Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues.
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| 3Z RF Vision | Silver-5 |
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Timely calibration of your RF Vision maintains its ability to accurately align panel and point-to-point antennas as per a site’s RF Design.
How will my measurements be affected if the product is out of calibration?Incorrectly aligned panel antennas can result in:
Incorrectly aligned point-to-point antennas can result in:
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| 8800SX | 8800-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ALT-9000 | ALT-9000-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| APM-424(V)5 MK XII/A | APM-424V5-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ATB-7300NG | ATB-7300NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ATC-5000NG | ATC-5000NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| AVX-10K | AVX-10K-Silver-5 |
Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| CellAdvisor 5G (CA5000) | Silver-5 |
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Spectrum analyzers are measuring frequencies which need to be accurate to meet the specifications.
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| CellAdvisor JD72xC | Silver-5 |
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Cable & Antenna analyzers are measuring frequencies which need to be accurate to meet the specifications. Open/short load calibration must be done prior to measuring by customer.
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| CellAdvisor JD7xxB | Silver-5 |
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Spectrum analyzers are measuring frequencies which need to be accurate to meet the specifications.
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| Certifier 10/40G local & remote | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| Certifier 40G Fiber Adapters | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| Certifier 40G MPO Adapters | MaxCare |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| CT-X | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| CX300 | CX300-Silver-5 |
Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| Fiber Microscope P5000i | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FiberChek Probe Microscope | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FiberChek Sidewinder | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FVAi Benchtop Microscopes | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FVDi Benchtop Microscopes | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| GPSG-1000 | GPSG-1000-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| IFF-45TS MK XII/A TACAN | IFF-45-5 |
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| IFR6015 | IFR6015-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| INX-660 | Bronze-5 |
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| INX-760 | Bronze-5 |
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| MAP (Mainframe/Module) | Bronze-3 |
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Inaccurate measurements may prevent verification of power levels or introduce other measurement uncertainties, errors and artifacts. Out-of-calibration instruments can result in design errors, production problems, end customer escalations, increased failure rates, audit non-compliance or even ultimately loss of business.
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| Network & Service Companion (NSC-100/200) | Bronze-3 |
Validate measurement accuracies conform to published specifications.
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| OneAdvisor 1000 (ONA-1000) | Silver-5 |
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Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| OneAdvisor 800 (ONA-800) | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| OneExpert CATV (ONX-220) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert CATV (ONX-6xx) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert Fiber (ONX-700) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert Fiber (ONX-723/730) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert xDSL (ONX-580) | Silver-5 |
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Validate measurement accuracies conform to published specifications.
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| ONT (Mainframe/ Module) | Bronze-3 |
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ONT is a high precision instrument relying on stable and precise timing, stable sources and calibrated low noise clocks. Validate measurement accuracies conform to published specifications. Maintain connectors, fans and interfaces How will my measurements be affected if the product is out of calibration?The ONT is capable of measuring packet delays and jitter from fractions of a nanosecond to seconds and it can precisely set lane timing and phase to fractions of a PPM. To ensure this performance on this and other measurements it is important to have your ONT verified and calibrated by VIAVI. Applications that measure over 10 orders of magnitude rely on stable and precise timing, stable sources and low noise clocks and VIAVI approved processes ensure this accuracy can be delivered by your ONT.
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| PSD90-3 | PSD-XX-Silver-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| Qg 2 Multi-Sync Gateway | Bronze-4 |
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| Ranger | Silver (as applicable) |
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| RGS-2000NG | RGS-2000NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| RSR Transcoder 2.0 (w/ enclosures) | Bronze-4 |
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| RSR-T2020 | RSR-T2020-BC1 |
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| RSR-T2100 | RSR-T2100-BC1 |
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| RSR-T2110 | RSR-T2110-BC1 |
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| RSR-T2130 | RSR-T2130-BC1 |
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| SecurePNT 6200 | Bronze-4 |
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| SecurePNT EdgeGM 7000L | EGM-7000L-BC1 |
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| SecurePNT EdgeGM 7000S | EGM-7000S-BC1 |
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| Seeker D, Seeker X | MaxCare-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| SmartClass 4800 | Bronze-5 |
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E1/T1 have transmit frequencies which need to be accurate to meet the specifications.
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| SmartClass Fiber (OLP-87/OLP-88) (PON Power Meters) | Silver-5 |
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Optical components age with connection cycles. Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
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| SmartClass Fiber (OLS-8x/OLP-85/ORL-85) | Silver-5 |
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| SmartClass Fiber (OLTS-8x/ MPOLx-8x) | MaxCare-5 |
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| SmartClass Fiber MPOLx (OLP-82/HD4i) | MaxCare-5 |
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| SmartClass TPS | Silver-5 |
Validate measurement accuracies conform to published specifications.
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| SmartOTDRs | MaxCare-5 |
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Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
Contractors might get not compensated due to erroneous test results and possible audit failure. This often leads to being delisted as an approved suppliers / contractor or chage backs.
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| SmartPocket (OLx-3x) | Silver-5 |
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Optical components age with connection cycles. Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
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| T-BERD/MTS-2000 incl. COSA | Silver-5 |
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Maintain connectors and Lasers (OTDR) and pigtails. Validate measurement accuracies conform to published specifications.
Inaccurate measurements may prevent verfication of power levels and wavelenght of optical channels
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| T-BERD/MTS-2000 incl. COSA | Silver-5 |
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Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-2000 incl. Modules | Silver-5 |
Contractors might get not compensated due to erroneous test results and possible audit failure. This often leads to being delisted as an approved suppliers / contractor or change backs.
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| T-BERD/MTS-4000 incl. Modules | Silver-5 |
Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-58xx incl. 100G | MaxCare-5 |
OTN/SONET/SDH/E1/T1 have transmit frequencies which need to be accurate to meet the specifications.
Full line rate transmission may not reached leading to a violation of Customer SLA when full line rate test is specified
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| T-BERD/MTS-58xx Rackmount - MAP-2100 | MaxCare-5 |
Cable & Antenna analyzers are measuring frequencies which need to be accurate to meet the specifications. Open/short load calibration must be done prior to measuring by customer.
Full line rate transmission may not reached leading to a violation of Customer SLA when full line rate test is specified
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| T-BERD/MTS-6000 | Silver-5 |
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Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-8000 | Silver-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| T/Rx Software Defined Transceiver System | Silver (as applicable) |
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| VSE-1000 (Video Spectrum Analyzer) | Silver-5 |
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Solicitação de planos VIAVI Care
Para contratar um plano VIAVI Care, solicite os seguintes part numbers na cotação do plano de serviço da tabela abaixo. Seu plano de assistência será vendido em parcelas anuais.
BronzeCare | SilverCare | MaxCare | Anos de serviço |
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| Bronze-2 | Silver-2 | Primeiros 2 anos | |
| Bronze-3 | Silver-3 | MaxCare-3 | Primeiros 3 anos |
| Bronze-4 | Silver-4 | Primeiros 4 anos | |
| Bronze-5 | Silver-5 | MaxCare-5 | Primeiros 5 anos |
| Os planos FleetCare podem ser personalizados para incluir quaisquer direitos de serviço
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Para solicitar este ou qualquer outro serviço VIAVI, acesse nossa página Como solicitar serviços.