Care-Support-Pläne für Messtechnik
Die VIAVI Care-Support-Pläne erleichtern Ihnen die Einarbeitungsphase sowie den Reparatur-, Kalibrierungs- und Leihgeräteprozess, da die Supportkosten vorhersehbar und kostengünstig sind, während sich Ihr Verwaltungsaufwand verringert. Der Erwerb eines VIAVI Care-Support-Plans bietet Ihnen diese Vorteile:
Produktivität:
Schnellere Einarbeitung durch Online-Schulung mit Zertifikat und Priorität bei technischer Anwendungsunterstützung, wenn Sie Hilfe bei einem Auftrag benötigen.
Messgenauigkeit:
Erhalten Sie die Präzision und Leistungsfähigkeit Ihrer Messtechnik durch eine Kalibrierung, die nicht nur die Kalibrierung nach Werksstandards, sondern stets die Aktualisierung der Firmware sowie das Polieren und Ausrichten der Steckverbinder umfasst. Sie erhalten Software- und Firmware-Updates, die die Produktleistung verbessern, sowie Kalibrierzertifikate zum Nachweis der Konformität stehen in StrataSync zur Verfügung.
Hohe Verfügbarkeit:
Bestellen Sie ein Express-Leihgerät, wenn Ihr Gerät eine Wartung benötigt. Beim MaxCare-Plan mit fünf Jahren Laufzeit werden sogar verbrauchte Akkus und abgenutzte Taschen und Zubehörteile ersetzt. Mit dem Leihgerät vermeiden Sie Ausfallzeiten und müssen auch keinen Tester mieten!
kalkulierbar mit niedrigen Investitionskosten:
Service zu attraktiven Paketkosten für bis zu fünf Jahre mit den niedrigsten Gesamtkosten (TCO) und exklusiven Vorteilen, wie einer schnellen Servicedurchlaufzeit von fünf Tagen nur für Kunden mit Support-Plan. Mit den VIAVI Care-Support-Plänen sparen Sie gegenüber einzeln bestellten Service-Leistungen und Zubehörteilen bis zu 50 %.
VIAVI Care-Support für Neugeräte
* 5-year plans only; if applicable
CARE-SUPPORT-PLÄNE FÜR NEUGERÄTE
Zusätzliche Informationen
Which VIAVI Care Support Plans are available for my instrument?
| Product Group | Recommended Plan | Bronze | Silver | Maxcare | |
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| 180 DSP Meter | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues.
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| 360 DSP, 1G DSP | Silver-5 |
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Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues.
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| 3Z RF Vision | Silver-5 |
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Timely calibration of your RF Vision maintains its ability to accurately align panel and point-to-point antennas as per a site’s RF Design.
How will my measurements be affected if the product is out of calibration?Incorrectly aligned panel antennas can result in:
Incorrectly aligned point-to-point antennas can result in:
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| 8800SX | 8800-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ALT-9000 | ALT-9000-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| APM-424(V)5 MK XII/A | APM-424V5-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ATB-7300NG | ATB-7300NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ATC-5000NG | ATC-5000NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| AVX-10K | AVX-10K-Silver-5 |
Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| CellAdvisor 5G (CA5000) | Silver-5 |
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Spectrum analyzers are measuring frequencies which need to be accurate to meet the specifications.
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| CellAdvisor JD72xC | Silver-5 |
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Cable & Antenna analyzers are measuring frequencies which need to be accurate to meet the specifications. Open/short load calibration must be done prior to measuring by customer.
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| CellAdvisor JD7xxB | Silver-5 |
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Spectrum analyzers are measuring frequencies which need to be accurate to meet the specifications.
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| Certifier 10/40G local & remote | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| Certifier 40G Fiber Adapters | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| Certifier 40G MPO Adapters | MaxCare |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| CT-X | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| CX300 | CX300-Silver-5 |
Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| Fiber Microscope P5000i | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FiberChek Probe Microscope | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FiberChek Sidewinder | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FVAi Benchtop Microscopes | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FVDi Benchtop Microscopes | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| GPSG-1000 | GPSG-1000-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| IFF-45TS MK XII/A TACAN | IFF-45-5 |
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| IFR6015 | IFR6015-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| INX-660 | Bronze-5 |
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| INX-760 | Bronze-5 |
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| MAP (Mainframe/Module) | Bronze-3 |
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Inaccurate measurements may prevent verification of power levels or introduce other measurement uncertainties, errors and artifacts. Out-of-calibration instruments can result in design errors, production problems, end customer escalations, increased failure rates, audit non-compliance or even ultimately loss of business.
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| Network & Service Companion (NSC-100/200) | Bronze-3 |
Validate measurement accuracies conform to published specifications.
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| OneAdvisor 1000 (ONA-1000) | Silver-5 |
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Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| OneAdvisor 800 (ONA-800) | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| OneExpert CATV (ONX-220) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert CATV (ONX-6xx) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert Fiber (ONX-700) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert Fiber (ONX-723/730) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert xDSL (ONX-580) | Silver-5 |
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Validate measurement accuracies conform to published specifications.
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| ONT (Mainframe/ Module) | Bronze-3 |
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ONT is a high precision instrument relying on stable and precise timing, stable sources and calibrated low noise clocks. Validate measurement accuracies conform to published specifications. Maintain connectors, fans and interfaces How will my measurements be affected if the product is out of calibration?The ONT is capable of measuring packet delays and jitter from fractions of a nanosecond to seconds and it can precisely set lane timing and phase to fractions of a PPM. To ensure this performance on this and other measurements it is important to have your ONT verified and calibrated by VIAVI. Applications that measure over 10 orders of magnitude rely on stable and precise timing, stable sources and low noise clocks and VIAVI approved processes ensure this accuracy can be delivered by your ONT.
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| PSD90-3 | PSD-XX-Silver-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| Qg 2 Multi-Sync Gateway | Bronze-4 |
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| Ranger | Silver (as applicable) |
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| RGS-2000NG | RGS-2000NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| RSR Transcoder 2.0 (w/ enclosures) | Bronze-4 |
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| RSR-T2020 | RSR-T2020-BC1 |
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| RSR-T2100 | RSR-T2100-BC1 |
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| RSR-T2110 | RSR-T2110-BC1 |
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| RSR-T2130 | RSR-T2130-BC1 |
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| SecurePNT 6200 | Bronze-4 |
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| SecurePNT EdgeGM 7000L | EGM-7000L-BC1 |
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| SecurePNT EdgeGM 7000S | EGM-7000S-BC1 |
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| Seeker D, Seeker X | MaxCare-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| SmartClass 4800 | Bronze-5 |
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E1/T1 have transmit frequencies which need to be accurate to meet the specifications.
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| SmartClass Fiber (OLP-87/OLP-88) (PON Power Meters) | Silver-5 |
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Optical components age with connection cycles. Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
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| SmartClass Fiber (OLS-8x/OLP-85/ORL-85) | Silver-5 |
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| SmartClass Fiber (OLTS-8x/ MPOLx-8x) | MaxCare-5 |
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| SmartClass Fiber MPOLx (OLP-82/HD4i) | MaxCare-5 |
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| SmartClass TPS | Silver-5 |
Validate measurement accuracies conform to published specifications.
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| SmartOTDRs | MaxCare-5 |
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Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
Contractors might get not compensated due to erroneous test results and possible audit failure. This often leads to being delisted as an approved suppliers / contractor or chage backs.
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| SmartPocket (OLx-3x) | Silver-5 |
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Optical components age with connection cycles. Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
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| T-BERD/MTS-2000 incl. COSA | Silver-5 |
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Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-2000 incl. COSA | Silver-5 |
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Maintain connectors and Lasers (OTDR) and pigtails. Validate measurement accuracies conform to published specifications.
Inaccurate measurements may prevent verfication of power levels and wavelenght of optical channels
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| T-BERD/MTS-2000 incl. Modules | Silver-5 |
Contractors might get not compensated due to erroneous test results and possible audit failure. This often leads to being delisted as an approved suppliers / contractor or change backs.
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| T-BERD/MTS-4000 incl. Modules | Silver-5 |
Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-58xx incl. 100G | MaxCare-5 |
OTN/SONET/SDH/E1/T1 have transmit frequencies which need to be accurate to meet the specifications.
Full line rate transmission may not reached leading to a violation of Customer SLA when full line rate test is specified
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| T-BERD/MTS-58xx Rackmount - MAP-2100 | MaxCare-5 |
Cable & Antenna analyzers are measuring frequencies which need to be accurate to meet the specifications. Open/short load calibration must be done prior to measuring by customer.
Full line rate transmission may not reached leading to a violation of Customer SLA when full line rate test is specified
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| T-BERD/MTS-6000 | Silver-5 |
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Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-8000 | Silver-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| T/Rx Software Defined Transceiver System | Silver (as applicable) |
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| VSE-1000 (Video Spectrum Analyzer) | Silver-5 |
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VIAVI Care-Support für Bestandsgeräte
| Die FleetCare-Pläne geben Ihnen die Möglichkeit, individuelle Serviceleistungen zu buchen.
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CARE-SUPPORT-PLÄNE FÜR BESTANDSGERÄTE
Diese und andere Dienstleistungen von VIAVI können Sie auf dieser Webseite bestellen.