測定器のケアサポートプラン
VIAVI ケアサポートプランは、初期トレーニングフェーズ、修理、校正、および貸出プロセスを効率化して、サポートコストの対費用効果を上げ、予測可能にすると同時に、サポートのための管理負担を大きく軽減します。測定器と一緒に VIAVI ケアサポートプランをご購入になると、以下のメリットが得られます。
生産性:
実務上必要なときにオンデマンド認証ベースのトレーニングおよび優先テクニカルアプリケーションサポートを受けることで、必要な知識/スキルをすばやく習得できます。
測定確度:
機器を最高のパフォーマンスと確度に維持します。VIAVI 校正には、常にファームウェアの更新、コネクタのメンテナンス、調整、および工場標準への校正が含まれます。 拡張機能と校正証明書を提供するソフトウェア/ファームウェアの更新が、StrataSync で追跡され、コンプライアンス準拠を容易に実現できます。
高可用性:
5 年間の MaxCare プランでは消耗したバッテリー、バッグ、アクセサリの交換も含む、修理サービス時の代用品の緊急貸し出しをスケジュールできます。 テストツールがないために作業が滞ったり、レンタル品を手配したりする必要がありません。
予算どおり 良好な ROI:
受付 5 日以内の修理など、サポートプランならではの優先待遇の特典を利用でき、最大 5 年間の低バンドルコストで最低限の総所有コストを実現。VIAVI ケアプランは、単発サービスやアクセサリ交換に比べて最大 50% までの格安となっています。
新しい機器のサポートプランを表示 既存の機器のサポートプランを表示
VIAVI ケアサポート
| サービス | BronzeCare | SilverCare | MaxCare |
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| 技術アシスト | プレミアム | プレミアム | プレミアム |
| 工場修理 |
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| 優先サービス |
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| 自分のペースでのトレーニング |
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| 5 年間のバッテリーとバッグの保証* |
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| 工場出荷時の校正 |
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| アクセサリの保証 |
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| 緊急貸し出しサービス |
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* 5 年プランのみ
バッテリー/バッグ交換保証
バッテリーやバッグは、日常的な使用や充電サイクルにより消耗します。これらのために作業が滞ることがないよう、当社の 5 年間プランにはその全期間にわたる交換も含まれています。
VIAVI は、5 年間 SilverCare または MaxCare サポートプラン期間内に劣化したバッテリーおよび摩耗したソフトバッグ/手袋の単回交換を提供しています。この交換は、測定器が修理または校正サービスのために VIAVI に返却された際に行われます。ハードケースはこの対象ではなく、またバッグ/バッテリーなしで販売された測定器も対象外です。
この保証は、5 年間の SilverCare および MaxCare プランに含まれます。
MaxCare アクセサリ交換保証
測定器製品には、アクセサリケーブルとコネクターチップが同梱されています。信頼性が高く正確なテストを行い、引き続き良好なテスト結果を確保できるよう、年に 1 つのアクセサリの交換を保証しています。
アクセサリに欠陥があるか故障していると判断されると、VIAVI は独自の裁量でアクセサリを無償で修理するか交換します。交換アクセサリは新品または再生品です。返品されたアクセサリはすべて VIAVI の所有物となります。以下の制限が適用されます:各 12 か月間に交換できるアクセサリの数は 1 つだけで、対象となるアクセサリは測定器の操作に不可欠と見なされ、製品購入時に同梱されていたものに限定されます。アクセサリについて懸念がある場合や、校正または修理のために VIAVI に返却する際の送料はお客様の負担となります。
緊急貸し出しサービス
ダウンタイムなしの校正計画や修理計画を立てることができます。 緊急貸し出しサービスでは、校正や緊急修理が必要な場合、お使いの機器をお送りいただく前の段階で同じ設定の機器をご提供します。
| Product Group | Recommended Plan | Bronze | Silver | Maxcare | |
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| 180 DSP Meter | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues.
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| 360 DSP, 1G DSP | Silver-5 |
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Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues.
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| 3Z RF Vision | Silver-5 |
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Timely calibration of your RF Vision maintains its ability to accurately align panel and point-to-point antennas as per a site’s RF Design.
How will my measurements be affected if the product is out of calibration?Incorrectly aligned panel antennas can result in:
Incorrectly aligned point-to-point antennas can result in:
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| 8800SX | 8800-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ALT-9000 | ALT-9000-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| APM-424(V)5 MK XII/A | APM-424V5-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ATB-7300NG | ATB-7300NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ATC-5000NG | ATC-5000NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| AVX-10K | AVX-10K-Silver-5 |
Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| CellAdvisor 5G (CA5000) | Silver-5 |
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Spectrum analyzers are measuring frequencies which need to be accurate to meet the specifications.
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| CellAdvisor JD72xC | Silver-5 |
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Cable & Antenna analyzers are measuring frequencies which need to be accurate to meet the specifications. Open/short load calibration must be done prior to measuring by customer.
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| CellAdvisor JD7xxB | Silver-5 |
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Spectrum analyzers are measuring frequencies which need to be accurate to meet the specifications.
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| Certifier 10/40G local & remote | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| Certifier 40G Fiber Adapters | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| Certifier 40G MPO Adapters | MaxCare |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| CT-X | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| CX300 | CX300-Silver-5 |
Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| Fiber Microscope P5000i | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FiberChek Probe Microscope | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FiberChek Sidewinder | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FVAi Benchtop Microscopes | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FVDi Benchtop Microscopes | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| GPSG-1000 | GPSG-1000-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| IFF-45TS MK XII/A TACAN | IFF-45-5 |
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| IFR6015 | IFR6015-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| INX-660 | Bronze-5 |
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| INX-760 | Bronze-5 |
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| MAP (Mainframe/Module) | Bronze-3 |
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Inaccurate measurements may prevent verification of power levels or introduce other measurement uncertainties, errors and artifacts. Out-of-calibration instruments can result in design errors, production problems, end customer escalations, increased failure rates, audit non-compliance or even ultimately loss of business.
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| Network & Service Companion (NSC-100/200) | Bronze-3 |
Validate measurement accuracies conform to published specifications.
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| OneAdvisor 1000 (ONA-1000) | Silver-5 |
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Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| OneAdvisor 800 (ONA-800) | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| OneExpert CATV (ONX-220) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert CATV (ONX-6xx) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert Fiber (ONX-700) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert Fiber (ONX-723/730) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert xDSL (ONX-580) | Silver-5 |
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Validate measurement accuracies conform to published specifications.
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| ONT (Mainframe/ Module) | Bronze-3 |
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ONT is a high precision instrument relying on stable and precise timing, stable sources and calibrated low noise clocks. Validate measurement accuracies conform to published specifications. Maintain connectors, fans and interfaces How will my measurements be affected if the product is out of calibration?The ONT is capable of measuring packet delays and jitter from fractions of a nanosecond to seconds and it can precisely set lane timing and phase to fractions of a PPM. To ensure this performance on this and other measurements it is important to have your ONT verified and calibrated by VIAVI. Applications that measure over 10 orders of magnitude rely on stable and precise timing, stable sources and low noise clocks and VIAVI approved processes ensure this accuracy can be delivered by your ONT.
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| PSD90-3 | PSD-XX-Silver-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| Qg 2 Multi-Sync Gateway | Bronze-4 |
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| Ranger | Silver (as applicable) |
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| RGS-2000NG | RGS-2000NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| RSR Transcoder 2.0 (w/ enclosures) | Bronze-4 |
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| RSR-T2020 | RSR-T2020-BC1 |
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| RSR-T2100 | RSR-T2100-BC1 |
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| RSR-T2110 | RSR-T2110-BC1 |
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| RSR-T2130 | RSR-T2130-BC1 |
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| SecurePNT 6200 | Bronze-4 |
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| SecurePNT EdgeGM 7000L | EGM-7000L-BC1 |
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| SecurePNT EdgeGM 7000S | EGM-7000S-BC1 |
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| Seeker D, Seeker X | MaxCare-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| SmartClass 4800 | Bronze-5 |
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E1/T1 have transmit frequencies which need to be accurate to meet the specifications.
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| SmartClass Fiber (OLP-87/OLP-88) (PON Power Meters) | Silver-5 |
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Optical components age with connection cycles. Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
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| SmartClass Fiber (OLS-8x/OLP-85/ORL-85) | Silver-5 |
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| SmartClass Fiber (OLTS-8x/ MPOLx-8x) | MaxCare-5 |
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| SmartClass Fiber MPOLx (OLP-82/HD4i) | MaxCare-5 |
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| SmartClass TPS | Silver-5 |
Validate measurement accuracies conform to published specifications.
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| SmartOTDRs | MaxCare-5 |
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Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
Contractors might get not compensated due to erroneous test results and possible audit failure. This often leads to being delisted as an approved suppliers / contractor or chage backs.
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| SmartPocket (OLx-3x) | Silver-5 |
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Optical components age with connection cycles. Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
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| T-BERD/MTS-2000 incl. COSA | Silver-5 |
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Maintain connectors and Lasers (OTDR) and pigtails. Validate measurement accuracies conform to published specifications.
Inaccurate measurements may prevent verfication of power levels and wavelenght of optical channels
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| T-BERD/MTS-2000 incl. COSA | Silver-5 |
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Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-2000 incl. Modules | Silver-5 |
Contractors might get not compensated due to erroneous test results and possible audit failure. This often leads to being delisted as an approved suppliers / contractor or change backs.
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| T-BERD/MTS-4000 incl. Modules | Silver-5 |
Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-58xx incl. 100G | MaxCare-5 |
OTN/SONET/SDH/E1/T1 have transmit frequencies which need to be accurate to meet the specifications.
Full line rate transmission may not reached leading to a violation of Customer SLA when full line rate test is specified
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| T-BERD/MTS-58xx Rackmount - MAP-2100 | MaxCare-5 |
Cable & Antenna analyzers are measuring frequencies which need to be accurate to meet the specifications. Open/short load calibration must be done prior to measuring by customer.
Full line rate transmission may not reached leading to a violation of Customer SLA when full line rate test is specified
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| T-BERD/MTS-6000 | Silver-5 |
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Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-8000 | Silver-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| T/Rx Software Defined Transceiver System | Silver (as applicable) |
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| VSE-1000 (Video Spectrum Analyzer) | Silver-5 |
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VIAVI ケアプランの発注
VIAVI ケアプランを発注するには、下の表からサービスプラン見積もりにある次のパーツ番号をリクエストしてください。ケアプランは年単位で販売されます。
BronzeCare | SilverCare | MaxCare | サービス年数 |
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| Bronze-2 | Silver-2 | 最初の 2 年間 | |
| Bronze-3 | Silver-3 | MaxCare-3 | 最初の 3 年間 |
| BRONZE-4 | SILVER-4 | 最初の 4 年間 | |
| Bronze-5 | Silver-5 | MaxCare-5 | 最初の 5 年間 |
| FleetCare プランは、任意のサービス利用権を含めるようにカスタマイズできます
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このプランまたは他の VIAVI サービスを注文するには、サービスの注文方法のページにアクセスしてください。