Программы технической поддержки
Программы технической поддержки VIAVI Care упрощают начальное обучение, а также процессы ремонта, калибровки и аренды, уменьшая и делая более предсказуемыми расходы на поддержку, при этом снижая административную нагрузку.
Покупка программы поддержки VIAVI Care в дополнение к оборудованию это:
Производительность.
Персонал быстрее научится работать с устройствами, пройдя обучение с получением сертификата и получит приоритетную техническую поддержку, когда она необходима в работе.
Точность измерения.
Калибровка обеспечивает максимальную эффективность и точность измерений. В услугу калибровки всегда входит полировка разъемов, настройка и заводская калибровка по стандарту TL9000. После отправки устройства VIAVI на ремонт или калибровку его программное и микропрограммное обеспечение обновляется до нужной версии с новыми функциями и исправлениями, а также предоставляется удобный доступ к сертификатам в StrataSync для нормативного соответствия.
Высокая доступность.
Запланируйте экспресс-аренду, когда необходим соответствующий сервис, который также включает в себя замену использованных батарей, сумок и аксессуаров с 5-летними планами MaxCare. Не стоит терять рабочий день из-за отсутствия оборудования или искать его в аренду!
Исполнение бюджета с хорошей рентабельностью.
Обслуживание с низкой фиксированной стоимостью на срок до 5 лет с минимальной стоимостью владения и эксклюзивными преимуществами, которые не предлагаются клиентам без плана поддержки, например ремонт в течение 5 дней. Программы поддержки VIAVI Care дают возможность сэкономить до 50% от стоимости услуг и замены аксессуаров по прайс-листу.
Просмотреть программы технической поддержки VIAVI
Техническая поддержка VIAVI Care
* только для 5-летних программ
Гарантия на замену батареи/сумки
Батареи и сумки изнашиваются от каждодневного использования и в результате циклов зарядки. Чтобы этот фактор не повлиял на результативность работы, в 5-летних программах предусмотрена возможность замены аксессуаров.
VIAVI обеспечивает разовую замену вышедшей из строя батареи и изношенной сумки/перчатки в течение 5-летней программы поддержки SilverCare или MaxCare. Замена проводится только при возврате оборудования в VIAVI на ремонт или калибровку. Программа не охватывает жесткие футляры и не распространяется на оборудование, продаваемое без сумки/батареи.
Действует на 5-летних программах Silver и MaxCare.
Экспресс-кредиты
Now you can schedule calibrations or repairs with no downtime. The Express Loaner Service provides you with a similarly configured piece of equipment before sending yours in for calibration or for that unexpected repair that you need immediately.
Замена аксессуаров MaxCare
Контрольно-измерительное оборудование поставляется с кабелями и разъемами. Для обеспечения достоверности тестирования программа включает в себя замену одного аксессуара один раз в год.
Если аксессуар будет признан дефектным или вышедшим из строя, VIAVI заменит или отремонтирует его (по своему усмотрению) бесплатно для клиента. Замененные аксессуары могут быть новыми или восстановленными. Все возвращенные аксессуары становятся собственностью VIAVI. Действуют следующие ограничения: допускается замена не более чем одного аксессуара в течение 12 месяцев; программа распространяется только на те аксессуары, которые считаются незаменимыми для работы оборудования и поставлялись с изначально приобретенным продуктом. Клиент несет обязательство по отправке вышедшего из строя аксессуара в VIAVI, если его надежность вызвала вопросы во время калибровки или ремонта.
Дополнительная информация
Какие программы поддержки VIAVI Care предлагаются для моего оборудования?
| Product Group | Recommended Plan | Bronze | Silver | Maxcare | |
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| 180 DSP Meter | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues.
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| 360 DSP, 1G DSP | Silver-5 |
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Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues.
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| 3Z RF Vision | Silver-5 |
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Timely calibration of your RF Vision maintains its ability to accurately align panel and point-to-point antennas as per a site’s RF Design.
How will my measurements be affected if the product is out of calibration?Incorrectly aligned panel antennas can result in:
Incorrectly aligned point-to-point antennas can result in:
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| 8800SX | 8800-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ALT-9000 | ALT-9000-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| APM-424(V)5 MK XII/A | APM-424V5-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ATB-7300NG | ATB-7300NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ATC-5000NG | ATC-5000NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| AVX-10K | AVX-10K-Silver-5 |
Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| CellAdvisor 5G (CA5000) | Silver-5 |
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Spectrum analyzers are measuring frequencies which need to be accurate to meet the specifications.
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| CellAdvisor JD72xC | Silver-5 |
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Cable & Antenna analyzers are measuring frequencies which need to be accurate to meet the specifications. Open/short load calibration must be done prior to measuring by customer.
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| CellAdvisor JD7xxB | Silver-5 |
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Spectrum analyzers are measuring frequencies which need to be accurate to meet the specifications.
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| Certifier 10/40G local & remote | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| Certifier 40G Fiber Adapters | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| Certifier 40G MPO Adapters | MaxCare |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| CT-X | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| CX300 | CX300-Silver-5 |
Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| Fiber Microscope P5000i | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FiberChek Probe Microscope | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FiberChek Sidewinder | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FVAi Benchtop Microscopes | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FVDi Benchtop Microscopes | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| GPSG-1000 | GPSG-1000-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| IFF-45TS MK XII/A TACAN | IFF-45-5 |
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| IFR6015 | IFR6015-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| INX-660 | Bronze-5 |
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| INX-760 | Bronze-5 |
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| MAP (Mainframe/Module) | Bronze-3 |
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Inaccurate measurements may prevent verification of power levels or introduce other measurement uncertainties, errors and artifacts. Out-of-calibration instruments can result in design errors, production problems, end customer escalations, increased failure rates, audit non-compliance or even ultimately loss of business.
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| Network & Service Companion (NSC-100/200) | Bronze-3 |
Validate measurement accuracies conform to published specifications.
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| OneAdvisor 1000 (ONA-1000) | Silver-5 |
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Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| OneAdvisor 800 (ONA-800) | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| OneExpert CATV (ONX-220) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert CATV (ONX-6xx) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert Fiber (ONX-700) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert Fiber (ONX-723/730) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert xDSL (ONX-580) | Silver-5 |
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Validate measurement accuracies conform to published specifications.
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| ONT (Mainframe/ Module) | Bronze-3 |
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ONT is a high precision instrument relying on stable and precise timing, stable sources and calibrated low noise clocks. Validate measurement accuracies conform to published specifications. Maintain connectors, fans and interfaces How will my measurements be affected if the product is out of calibration?The ONT is capable of measuring packet delays and jitter from fractions of a nanosecond to seconds and it can precisely set lane timing and phase to fractions of a PPM. To ensure this performance on this and other measurements it is important to have your ONT verified and calibrated by VIAVI. Applications that measure over 10 orders of magnitude rely on stable and precise timing, stable sources and low noise clocks and VIAVI approved processes ensure this accuracy can be delivered by your ONT.
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| PSD90-3 | PSD-XX-Silver-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| Qg 2 Multi-Sync Gateway | Bronze-4 |
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| Ranger | Silver (as applicable) |
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| RGS-2000NG | RGS-2000NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| RSR Transcoder 2.0 (w/ enclosures) | Bronze-4 |
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| RSR-T2020 | RSR-T2020-BC1 |
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| RSR-T2100 | RSR-T2100-BC1 |
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| RSR-T2110 | RSR-T2110-BC1 |
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| RSR-T2130 | RSR-T2130-BC1 |
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| SecurePNT 6200 | Bronze-4 |
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| SecurePNT EdgeGM 7000L | EGM-7000L-BC1 |
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| SecurePNT EdgeGM 7000S | EGM-7000S-BC1 |
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| Seeker D, Seeker X | MaxCare-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| SmartClass 4800 | Bronze-5 |
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E1/T1 have transmit frequencies which need to be accurate to meet the specifications.
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| SmartClass Fiber (OLP-87/OLP-88) (PON Power Meters) | Silver-5 |
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Optical components age with connection cycles. Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
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| SmartClass Fiber (OLS-8x/OLP-85/ORL-85) | Silver-5 |
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| SmartClass Fiber (OLTS-8x/ MPOLx-8x) | MaxCare-5 |
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| SmartClass Fiber MPOLx (OLP-82/HD4i) | MaxCare-5 |
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| SmartClass TPS | Silver-5 |
Validate measurement accuracies conform to published specifications.
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| SmartOTDRs | MaxCare-5 |
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Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
Contractors might get not compensated due to erroneous test results and possible audit failure. This often leads to being delisted as an approved suppliers / contractor or chage backs.
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| SmartPocket (OLx-3x) | Silver-5 |
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Optical components age with connection cycles. Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
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| T-BERD/MTS-2000 incl. COSA | Silver-5 |
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Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-2000 incl. COSA | Silver-5 |
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Maintain connectors and Lasers (OTDR) and pigtails. Validate measurement accuracies conform to published specifications.
Inaccurate measurements may prevent verfication of power levels and wavelenght of optical channels
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| T-BERD/MTS-2000 incl. Modules | Silver-5 |
Contractors might get not compensated due to erroneous test results and possible audit failure. This often leads to being delisted as an approved suppliers / contractor or change backs.
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| T-BERD/MTS-4000 incl. Modules | Silver-5 |
Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-58xx incl. 100G | MaxCare-5 |
OTN/SONET/SDH/E1/T1 have transmit frequencies which need to be accurate to meet the specifications.
Full line rate transmission may not reached leading to a violation of Customer SLA when full line rate test is specified
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| T-BERD/MTS-58xx Rackmount - MAP-2100 | MaxCare-5 |
Cable & Antenna analyzers are measuring frequencies which need to be accurate to meet the specifications. Open/short load calibration must be done prior to measuring by customer.
Full line rate transmission may not reached leading to a violation of Customer SLA when full line rate test is specified
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| T-BERD/MTS-6000 | Silver-5 |
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Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-8000 | Silver-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| T/Rx Software Defined Transceiver System | Silver (as applicable) |
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| VSE-1000 (Video Spectrum Analyzer) | Silver-5 |
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VIAVI Care Support for Existing Equipment
| FleetCare plans can be customized to include any service entitlements on your fleet of existing equipment. Please fill out a Service Contracts form for a quote.
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View Support Plans For Existing Equipment