Customer Care Support

A 360° visibility dashboard providing all the information needed for teams in charge of subscriber relationship ensuring a proactive and satisfaction focused customer care, VisionCARE displays all information, from high level profile information to deep technical telecom issues experienced over a defined period.

Main features

  • Focus on Customer Experience Management (CEM)
  • CEI: Customer experience index measurements providing an aggregated QoE measurement for monitoring
  • Detailed service usage: Voice/SMS/USSD and more specific features
  • Map to visualize subscribers’ activities
  • Drill-down to SecureQOS for further investigation
  • Easy-to-use complaint management tool

Customer satisfaction

With VisionCARE, operators can evaluate the overall satisfaction by service. This is the perfect tool for increasing first call resolution. It allows you to access any subscriber’s activity in seconds, and is especially easy for non-technical personnel to use. Its purpose is to investigate and diagnose issues that have been reported to the customer care department, but it is also able to identify poor-quality areas, devices causing known issues and bad services.

Integrated solutions

By using the same solution across teams at various levels, operators improve their issue resolution time, reduce their average handling time, minimize the escalation rate and can quickly and easily identify which services are affected and require further investigation.

Real-time analytics

VisionCARE has been developed to empower customer care teams by providing them with real-time and accurate data they need, to answer complaining subscribers. VisionCARE and SecureQOS display information simultaneously, which improves communication between your customer care and technical departments while they are working to solve one or multiple complaints/issues at once.


Asistencia en cada paso

Proporcionamos soporte técnico, servicios, una formación completa y los recursos que necesita. Todo ello forma parte de lo que hacemos con el fin de maximizar el valor de su inversión en VIAVI.

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