Programmes d’assistance pour instruments
Les programmes d’assistance de VIAVI rationalisent la phase initiale de formation ainsi que les processus de réparation, de vérification et de prêt, rendant les coûts d’assistance prévisibles et rentables, tout en allégeant vos tâches administratives. Acheter un contrat d’assistance VIAVI avec vos instruments offre divers avantages :
Productivité :
Ces programmes facilitent un apprentissage rapide avec des formations basées sur des certificats à la demande et sur un support applicatif technique prioritaire lorsque vous avez besoin d’aide pour une tâche spécifique.
Précision des mesures :
Préservez la précision et la performance optimales de votre équipement. Le calibrage VIAVI inclut systématiquement les mises à jour du firmware, la maintenance des connecteurs, les réglages et le vérification conformément aux normes d'usine. Les mises à jour des logiciels/du firmware qui apportent des améliorations et les certificats de vérification font l’objet d’un suivi pour assurer la conformité en toute simplicité dans StrataSync.
Haute disponibilité :
Programmez des emprunts express de matériel lorsqu’un entretien est requis, notamment pour remplacer des batteries, sacoches et accessoires usés grâce aux programmes d’assistance MaxCare sur 5 ans. Vous ne perdrez plus une seule journée de travail parce qu’il vous manque des outils de test ou que vous recherchez un produit à louer !
Budget respecté et bon retour sur investissement :
Entretien pour un coût faible et groupé pour une durée maximale de 5 ans, pour le plus faible coût total de possession, sans oublier des avantages prioritaires exclusifs (comme un délai de réparation de 5 jours) qui ne sont pas proposés aux clients n’ayant pas souscrit à un programme d’assistance. Les programmes d’assistance de VIAVI vous permettent d’économiser jusqu’à 50 % de la valeur des services et remplacements d’accessoires « à la carte ».
CONSULTER LES PROGRAMMES DE SUPPORT POUR LE NOUVEL ÉQUIPEMENT CONSULTER LES PROGRAMMES DE SUPPORT POUR L’ÉQUIPEMENT EXISTANT
Services d’assistance VIAVI
| Services | BronzeCare
La source média référencée est manquante et doit être réintégrée.
| SilverCare | MaxCare |
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| Assistance technique | Premium | Premium | Premium |
| Réparation en usine |
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| Service prioritaire |
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| Formation à votre rythme |
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| Batterie et sacoche couvertes 5 ans * |
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| Calibrage en usine |
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| Accessoires couverts |
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| Prêt express |
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* pour les programmes sur 5 ans uniquement
Factory Repair
VIAVI Solutions is a single-source supplier for all of your factory and on-site test equipment repair, maintenance, and calibration service needs.
We offer return-to-factory, fixed-rate repair services for all VIAVI test equipment. Fixed-rate repair provides the best turnaround time, streamlining the overall repair process and creating a very predictable and reliable repair experience at the best pricing.
Our technicians ensure that your equipment is functioning properly by completing any maintenance and install enhancements, including engineering change notice updates.
Factory Calibration
Keeping your equipment in top-running shape with factory or onsite calibration services helps ensure your network will continue to operate at peak performance. A variety of options allow you to manage the logistics of calibrating your equipment, while maximizing your maintenance investment. Performing regular calibration of equipment ensures the accuracy of its measurements. Improper calibration, however can compromise a network and impact services.
Keep your equipment in top-running shape with VIAVI On-site Services that help to ensure your network continues to operate at peak performance. It's the most cost-efficient and effective way to maintain equipment on a timetable that meets your requirements.
Self-Paced Training
VIAVI offers self-paced technical and product training as a flexible, efficient, and cost-effective training delivery option. Self-paced training offers a flexible training option for small groups of employees or those located remotely or in multiple locations. It's an ideal training solution for instructing technicians who work in the field and cannot attend on-site classes.
Priority Service
VIAVI Care Plan Priority Services and Technical Expert Application Center (TAC) Service Levels for Field Portable Instruments used to test fiber, cable TV, xDSL, metro and wireless networks
All customers enjoy Standard Plus support during the product warranty period and can upgrade to Premium TAC by purchasing a VIAVI Care Support Plan.
The hallmark of our test platforms is evolving, modular test features to allow customers to keep pace with advancing communications technologies. The learning process is not just "one and done," and field teams often have high rates of turnover.
Prise en charge du remplacement des batteries/sacoches
Les batteries et les sacoches sont endommagées par leur usage quotidien et par les cycles de chargement. Pour veiller à ce que ces articles ne vous ralentissent pas, nos programmes sur cinq ans comprennent un remplacement pouvant être effectué pendant toute la durée du programme (5 ans).
VIAVI assure le remplacement unique d'une batterie en mauvais état et d'un(e) sacoche/étui usé(e) pendant la durée des programmes d'assistance SilverCare ou MaxCare de cinq ans. Le remplacement n'aura lieu qu'une fois l'instrument renvoyé à VIAVI pour un service de réparation ou de calibrage. Les étuis rigides sont exclus et cette couverture ne s'applique pas aux instruments vendus sans sacoche ou sans batterie.
Cette prise en charge est comprise dans les programmes Silver et MaxCare de cinq ans
Technical Assistance
The VIAVI Technical Support team can assist you in using/configuring products or address issues regarding product performance.
Visit our Technical Assistance section for more information.
Prise en charge du remplacement d'accessoires, programme MaxCare
Certains instruments sont livrés avec des câbles accessoires et des embouts de connecteurs. Pour garantir des tests fiables et précis, nous prenons en charge le remplacement d'un accessoire par an pour garantir des résultats de test valides et corrects.
Lorsqu'un accessoire est jugé défectueux, VIAVI s'engage à le réparer ou à l'échanger (à la seule discrétion de VIAVI) sans frais. Les accessoires échangés peuvent être des produits neufs ou remis à neuf. Tous les accessoires renvoyés deviennent la propriété de VIAVI. Les limites suivantes s'appliquent : un total d'un accessoire pourra être échangé par période de 12 mois ; les accessoires pris en charge sont ceux considérés comme essentiels au fonctionnement de l'instrument et ayant été livrés avec le produit d'origine lors de l'achat. Le client est responsable du renvoi de l'accessoire défectueux à VIAVI en cas de problème ou à l'occasion d'un calibrage ou d'une réparation.
Prêt express
Désormais, vous pouvez planifier vos Vérifications et vos réparations sans avoir à craindre d'interruptions. Le service de prêt express met à votre disposition un équipement de configuration similaire avant même l'envoi du vôtre en Vérification ou en réparation urgente non planifiée.
Informations supplémentaires
- Cycles de vérification VIAVI
- Garantie du fabricant VIAVI pour les produits de test et de mesure (NSE)
Quels sont les programmes d’assistance VIAVI disponibles pour mon instrument ?
| Product Group | Recommended Plan | Bronze | Silver | Maxcare | |
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| 180 DSP Meter | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues.
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| 360 DSP, 1G DSP | Silver-5 |
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Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues.
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| 3Z RF Vision | Silver-5 |
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Timely calibration of your RF Vision maintains its ability to accurately align panel and point-to-point antennas as per a site’s RF Design.
How will my measurements be affected if the product is out of calibration?Incorrectly aligned panel antennas can result in:
Incorrectly aligned point-to-point antennas can result in:
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| 8800SX | 8800-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ALT-9000 | ALT-9000-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| APM-424(V)5 MK XII/A | APM-424V5-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ATB-7300NG | ATB-7300NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| ATC-5000NG | ATC-5000NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| AVX-10K | AVX-10K-Silver-5 |
Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| CellAdvisor 5G (CA5000) | Silver-5 |
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Spectrum analyzers are measuring frequencies which need to be accurate to meet the specifications.
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| CellAdvisor JD72xC | Silver-5 |
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Cable & Antenna analyzers are measuring frequencies which need to be accurate to meet the specifications. Open/short load calibration must be done prior to measuring by customer.
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| CellAdvisor JD7xxB | Silver-5 |
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Spectrum analyzers are measuring frequencies which need to be accurate to meet the specifications.
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| Certifier 10/40G local & remote | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| Certifier 40G Fiber Adapters | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| Certifier 40G MPO Adapters | MaxCare |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| CT-X | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| CX300 | CX300-Silver-5 |
Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| Fiber Microscope P5000i | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FiberChek Probe Microscope | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FiberChek Sidewinder | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FVAi Benchtop Microscopes | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| FVDi Benchtop Microscopes | Bronze-5 |
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No calibration required Functional Verification Recommended |
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| GPSG-1000 | GPSG-1000-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| IFF-45TS MK XII/A TACAN | IFF-45-5 |
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| IFR6015 | IFR6015-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| INX-660 | Bronze-5 |
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| INX-760 | Bronze-5 |
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| MAP (Mainframe/Module) | Bronze-3 |
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Inaccurate measurements may prevent verification of power levels or introduce other measurement uncertainties, errors and artifacts. Out-of-calibration instruments can result in design errors, production problems, end customer escalations, increased failure rates, audit non-compliance or even ultimately loss of business.
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| Network & Service Companion (NSC-100/200) | Bronze-3 |
Validate measurement accuracies conform to published specifications.
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| OneAdvisor 1000 (ONA-1000) | Silver-5 |
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Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| OneAdvisor 800 (ONA-800) | MaxCare-5 |
Validate measurement accuracies conform to published specifications.
Full mfg warranty (20-30 years) from cable suppliers (e.g. Corning, Commscope, Belden, ...) will only be granted if the installation is certified with a calibrated instrument.
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| OneExpert CATV (ONX-220) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert CATV (ONX-6xx) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert Fiber (ONX-700) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert Fiber (ONX-723/730) | Silver-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| OneExpert xDSL (ONX-580) | Silver-5 |
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Validate measurement accuracies conform to published specifications.
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| ONT (Mainframe/ Module) | Bronze-3 |
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ONT is a high precision instrument relying on stable and precise timing, stable sources and calibrated low noise clocks. Validate measurement accuracies conform to published specifications. Maintain connectors, fans and interfaces How will my measurements be affected if the product is out of calibration?The ONT is capable of measuring packet delays and jitter from fractions of a nanosecond to seconds and it can precisely set lane timing and phase to fractions of a PPM. To ensure this performance on this and other measurements it is important to have your ONT verified and calibrated by VIAVI. Applications that measure over 10 orders of magnitude rely on stable and precise timing, stable sources and low noise clocks and VIAVI approved processes ensure this accuracy can be delivered by your ONT.
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| PSD90-3 | PSD-XX-Silver-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| Qg 2 Multi-Sync Gateway | Bronze-4 |
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| Ranger | Silver (as applicable) |
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| RGS-2000NG | RGS-2000NG-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| RSR Transcoder 2.0 (w/ enclosures) | Bronze-4 |
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| RSR-T2020 | RSR-T2020-BC1 |
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| RSR-T2100 | RSR-T2100-BC1 |
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| RSR-T2110 | RSR-T2110-BC1 |
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| RSR-T2130 | RSR-T2130-BC1 |
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| SecurePNT 6200 | Bronze-4 |
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| SecurePNT EdgeGM 7000L | EGM-7000L-BC1 |
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| SecurePNT EdgeGM 7000S | EGM-7000S-BC1 |
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| Seeker D, Seeker X | MaxCare-5 |
Frequencies/levels need to be within specifications to guarantee precise and reliable results.
Out of specification measurements could cause unnecessary repeat calls customer service issues
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| SmartClass 4800 | Bronze-5 |
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E1/T1 have transmit frequencies which need to be accurate to meet the specifications.
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| SmartClass Fiber (OLP-87/OLP-88) (PON Power Meters) | Silver-5 |
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Optical components age with connection cycles. Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
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| SmartClass Fiber (OLS-8x/OLP-85/ORL-85) | Silver-5 |
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| SmartClass Fiber (OLTS-8x/ MPOLx-8x) | MaxCare-5 |
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| SmartClass Fiber MPOLx (OLP-82/HD4i) | MaxCare-5 |
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| SmartClass TPS | Silver-5 |
Validate measurement accuracies conform to published specifications.
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| SmartOTDRs | MaxCare-5 |
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Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
Contractors might get not compensated due to erroneous test results and possible audit failure. This often leads to being delisted as an approved suppliers / contractor or chage backs.
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| SmartPocket (OLx-3x) | Silver-5 |
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Optical components age with connection cycles. Maintain connectors and Lasers and pigtails. Validate measurement accuracies conform to published specifications.
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| T-BERD/MTS-2000 incl. COSA | Silver-5 |
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Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-2000 incl. COSA | Silver-5 |
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Maintain connectors and Lasers (OTDR) and pigtails. Validate measurement accuracies conform to published specifications.
Inaccurate measurements may prevent verfication of power levels and wavelenght of optical channels
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| T-BERD/MTS-2000 incl. Modules | Silver-5 |
Contractors might get not compensated due to erroneous test results and possible audit failure. This often leads to being delisted as an approved suppliers / contractor or change backs.
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| T-BERD/MTS-4000 incl. Modules | Silver-5 |
Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-58xx incl. 100G | MaxCare-5 |
OTN/SONET/SDH/E1/T1 have transmit frequencies which need to be accurate to meet the specifications.
Full line rate transmission may not reached leading to a violation of Customer SLA when full line rate test is specified
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| T-BERD/MTS-58xx Rackmount - MAP-2100 | MaxCare-5 |
Cable & Antenna analyzers are measuring frequencies which need to be accurate to meet the specifications. Open/short load calibration must be done prior to measuring by customer.
Full line rate transmission may not reached leading to a violation of Customer SLA when full line rate test is specified
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| T-BERD/MTS-6000 | Silver-5 |
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Inaccurate measurements may prevent verification of power levels and wavelength of optical channels
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| T-BERD/MTS-8000 | Silver-5 |
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Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.
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| T/Rx Software Defined Transceiver System | Silver (as applicable) |
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| VSE-1000 (Video Spectrum Analyzer) | Silver-5 |
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Souscription aux programmes d’assistance de VIAVI
Pour souscrire à un contrat d’assistance VIAVI, demandez les références suivantes dans votre devis de plan de service à partir du tableau ci-dessous. Votre contrat d’assistance sera vendu en incréments annuels.
BronzeCare | SilverCare | MaxCare | Années d’entretien |
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| Bronze-2 | Silver-2 | 2 premières années | |
| Bronze-3 | Silver-3 | MaxCare-3 | 3 premières années |
| Bronze-4 | Silver-4 | 4 premières années | |
| Bronze-5 | Silver-5 | MaxCare-5 | 5 premières années |
| Les programmes FleetCare peuvent être personnalisés pour inclure n’importe quelle prestation de service
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Pour souscrire à ce service ou tout autre service VIAVI, rendez-vous sur notre page Comment commander des services.