SmartClass TPS

Herramienta integral para la instalación de servicios de banda ancha, incluidas pruebas de redes de cobre, ADSL 1/2/2+, Wi-Fi, coaxiales, HPNA, de fibra óptica, de datos de IP, VoIP y de vídeo de IP.

Literatura

Care Support Plans

Product Group	Recommend Plan	Bronze	Silver	Maxcare	Why Calibrate?
SmartClass TPS	Silver-5				Validate measurement accuracies conform to published specifications. Factory standards to ensure accuracy VIAVI Calibrates to TL9000 factory standards to ensure your instrument is certified to measure accurately, as it did when it came off the factory line. Instruments that are out of calibration will produce unreliable measurements and can create false passing or false failing test results that often cause your team repeat work. We maintain, polish and clean all fiber connectors, fix pigtail connections that are internal to the product to ensure all ports stay in good working order and upgrade software / firmware to the latest approved release to enable enhancements. VIAVI Care Plans are the most cost-effective way to plan for calibration with a low, discounted price at the time of instrument purchase, however fixed rate calibration can be purchased at a later date on a separate purchase order. Ensure accurate measurements that meet calibration and service level agreements, ISO and TL standards for network test procedures. Ensure all test transmission signals work properly to avoid issues such as not reaching full line rate testing rate required to validate service bandwidth, speed and quality of service (QoS). Maintain ports and connectors to keep test transmissions working properly and to extend the life of the instrument. For example, if optical connectors and, lasers are bad or electrical/RF interface ports are loose after years of connection cycles, OTDR, TDR, and Radio Frequency measurements will not work properly. When doing construction, installation and activation work that must be certified, all network components typically must be tested with a certified, calibrated instrument to preserve warranty from manufacturer, such as fiber optic cable manufactures. Accurate RF frequencies and optical wavelengths are critical to meet measurement specifications. If using these to validate network elements, power levels, transmission rates, out of specification tools will prevent validation of network elements and signals. Why calibrate this product? Costs due to erroneous pass/fail results Erroneous pass would lead to a repeat truck roll and a dissatisfied customer Erroneous fail would lead to lost time and OPEX chasing phantom problems in the network What are the most common implications of these issues to the business? Uncalibrated tools produce unreliable measurement results that can't be certified to specifications and may violate service level agreements or ISO/TL9000 standards with your customers and their network equipment vendors. QoS certification may be inaccurate and generate a repeat test need. Contractors are often not compensated or could be delisted as an approved service supplier due to incorrect results. Full manufacturer warranty (20-30 years) from cable suppliers (e.g. Corning, CommScope, Belden, ect.) will only be granted if the installation is certified with a calibrated instrument, thus the network owner is motivated to comply with correct installation certification procedures to retain and enforce the warranty on expensive cabling and optical network elements, etc. Common Business impacts include: Lost revenue, customer complaints and increased costs: Most network operators track and audit repeat work done by sub-contractors and often there is a billing dispute in these cases. Contractors with high rates of inaccurate test results are usually hired for less or not at all when not meeting SLA agreements or quality metrics. For Network Operators, repeat service quality issues with customers often causes added cost, customer dissatisfaction and loss of business. Example: Let's look at OTN/SONET/SDH/E1/T1 and various FTTX, DOCIS and xDSL measurements. It is critical to reach full line rate (1G, 10G, 40G, 100G) to test service performance and service error rates. If the uncalibrated tester can not reach full line rate during testing, a customer may be left with suboptimal performance that will quickly create complaints or alternatively, the technician could end up chasing phantom network problems that do not exist. What are the common issues?

Soporte y asistencia de VIAVI

Servicios	BronzeCare	SilverCare	MaxCare	GoldCare	FleetCare
	Imagen	Imagen	Imagen	Imagen	Imagen
Asistencia técnica	Premium	Premium	Premium	Premium	Premium
Reparación en fábrica				Servicios estándar + Menú personalizado: Calibración y formación en las instalaciones, días de servicio de ingeniería de aplicaciones de campo (FAE), ingeniería personalizada o suscripciones de software
Servicio prioritario
Formación autodidacta
Cobertura de cinco años para baterías y bolsas *
Calibración de fábrica
Cobertura de accesorios
Equipos de préstamo

* Solo planes de cinco años

Cobertura de sustitución de baterías y bolsas
Desgaste de las baterías y las bolsas con el uso diario y los ciclos de carga. Para asegurarse de que estos elementos no provoquen retrasos, nuestros planes de cincos años incluyen una sustitución a lo largo de la duración de su plan de cinco años.

VIAVI proporcionará una sustitución de una batería defectuosa y una bolsa o guante desgastados durante la duración del plan de soporte SilverCare o MaxCare de cinco años. La sustitución solo se realizará cuando el instrumento se devuelva a VIAVI para llevar a cabo un servicio de reparación o calibración. Los maletines quedan excluidos y la cobertura no es aplicable a aquellos instrumentos vendidos sin bolsa o batería.

Esta cobertura se incluye en los planes Silver y MaxCare de cinco años.

Cobertura de sustitución de accesorios MaxCare
Los instrumentos se suministran con cables para accesorios y puntas de conectores. Para garantizar pruebas confiables y precisas, cubriremos la sustitución de un accesorio al año. De esta manera, los resultados de las pruebas serán satisfactorios.

Cuando se determina que un accesorio está defectuoso o presenta fallos, VIAVI reparará el accesorio o lo cambiará, a su discreción y sin coste alguno para el cliente. Los accesorios cambiados pueden ser nuevos o renovados. Todos los accesorios devueltos pasan a ser propiedad de VIAVI. Se aplican las siguientes limitaciones: no se puede cambiar más de un accesorio durante un período de 12 meses; entre los accesorios aplicables, se incluyen únicamente aquellos accesorios que se consideran esenciales para el funcionamiento del instrumento y se suministraron con el producto original adquirido. El cliente es responsable de devolver a VIAVI el accesorio defectuoso cuando presenta algún problema, o para un evento de servicio de calibración o reparación.

Equipos de préstamo
Now you can schedule calibrations or repairs with no downtime. The Express Loaner Service provides you with a similarly configured piece of equipment before sending yours in for calibration or for that unexpected repair that you need immediately.

VIAVI Care Support for Existing Equipment

FleetCare

FleetCare plans can be customized to include any service entitlements on your fleet of existing equipment. Please fill out a Service Contracts form for a quote.

Any collection instruments with a single coterminous renewal date
Each contract is customized with any number of annual terms required by the customer
Onsite Calibration, Training, Field Application Engineer days can be added

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Repair and Calibration
Our products live in rugged environments for over 10 years with 1000s of test connect/disconnect cycles. We will be there to support you to ensure components that require maintenance like connectors, batteries, and software updates to ensure you are ready to test accurately for years to come. We apply factory procedures that use fast, automated calibration and functional verification, maintenance using OEM parts and the application of all engineering change orders and software updates. Services are available through contract Care plans, FleetCare or per incident as requests.

Top 4 Reasons to Choose VIAVI for Your Repair and Calibration Needs:
- Minimize business disruption
- Budget
- Measurement Accuracy and Product Reliability
- Measurement Compliance, TL9000 certification and OEM Standards
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Asistencia en cada paso

Proporcionamos soporte técnico, servicios, una formación completa y los recursos que necesita. Todo ello forma parte de lo que hacemos con el fin de maximizar el valor de su inversión en VIAVI.

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SmartClass TPS

Recursos

Literatura

Notas de la aplicación

Pósteres

Servicios

Documentos técnicos y bibliografía

Descargas y actualizaciones de software

Servicios

Care Support Plans

Factory standards to ensure accuracy

What are the most common implications of these issues to the business?

Soporte y asistencia de VIAVI

VIAVI Care Support for Existing Equipment

Repair and Calibration

Asistencia en cada paso

Déjenos ayudarle