Professional Services

Whether it's a quick initial setup or a comprehensive on-site installation and configuration, VIAVI professional services options are designed to ensure that you get the most out of your VIAVI products and solutions.


Custom Software Application Development

Our custom software development team has years of experience and subject-matter expertise in designing, developing and deploying custom software applications to fit specific business needs. 

Customization of Standard Software Applications

Where technically possible, our application experts provide analysis of your specific requirements and tailor applications to meet specific business and operational needs including adaptation to support customer specific network, applications and unique user views. 


Business Intelligence Consulting

Our consulting team will analyze your reports, recommend new KPI reporting and dashboards that extend the value of your system to determine if you are meeting your critical network and business objectives. Business Intelligence consulting provides information on your business problems and opportunities. 

Installation & Integration

Installation and Commissioning Services

VIAVI will leverage its world class project management staff to install and commission your system ensuring a smooth introduction into your operations environment.

Integration Services

VIAVI can provide technical and workflow integration services to ensure the seamless integration of our core solutions or custom applications into your existing systems and processes. On some applications, VIAVI provides a unique set of interface capability to provide homogenous connectivity to network elements and upstream systems regardless of the manufacturer type.

Observer Platform Professional Services

Whether it's a quick initial setup or a comprehensive on-site implementation and configuration, Observer Platform Consulting options are designed to ensure that you get the most out of your Performance Management Solutions.

Learn more about Observer Services.

Operational Assistance

VIAVI will deploy our experts on-site 5 days per week, year round to provide proactive system maintenance, administration, and operational consultancy ensuring your system delivers the highest quality information to your service and network operation professionals.

Scripting, Custom Analytics and Report Writing

Targeted applications quickly generated to significantly enhance the return from your initial investment and enable you to sort through big data to present the exact details and views you need. 


Field Testing and Optimization Services

Leveraging decades of experience in advanced network/service testing,  VIAVI can  support your success as you test and qualify telecommunications networks and services for the most demanding applications. This service is designed to help you save time and expense, while  providing highly skilled resources to help your organization execute the most demanding field-based projects. 

  • Optical Network Qualification Service (ONQ)
  • PathTrak HFC Test and Monitoring System Optimization Service
  • Fiber Characterization
  • Ethernet Services (PDF, 2.77 MB)
Lab Testing

VIAVI consultants can assist with test methodologies and planning, automation strategy, test system design and implementation, measurement techniques, test code development and porting.

  • Test Automation
  • Medusa Labs

Wireless Validation

Support Service Programs
  • Agreed turn around times for maintenance and calibrations
  • One price coverage
  • Reduced cost of ownership
  • Reduced administrative costs
  • Custom-tailored programs available including on-site visits and loaner units
  • Telephone & Email technical support
  • Equipment training (for some product groups)
  • Visit Wireless Validation: Support Service Programs for more information