Knowledge Base - Solution

HST WAN upgrade goes immediately to error, stopping the upgrade.

Monday, July 10, 2023
Submitted by ryan.grace on April 4, 2024 - 5:34pm
Problem: 
HST WAN upgrade goes immediately to error, upgrade stopped.
Solution: 
Check the FTP address under the WAN upgrade FTP script address. It should begin with ftp:// and the “ftp” must appear in lower case letters. The remainder of the address is subject to change and may be customer-specific. Consult the HST WAN upgrade procedures for the current public upgrade string as well as the username and password; however, the username and password are also case-specific. Make sure the ethernet cable is plugged on the ethernet port at the top of the testset and that the port is configured correctly (DHCP or STATIC) under SYSTEM>PORTS>ETHERNET.

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