August 3, 2017 — VIAVI Solutions® introduces XPERTrak 1.0, enabling an unmatched focus on subscriber QoE now and throughout the upcoming Remote PHY transition. There are many systems available today to turn dashboard indicators red, but only XPERTrak also gives you the insight and tools to help you turn them green. Spot at-risk subscribers before they churn by prioritizing plant issues based on customer impact. Address the issues quickly with integrated find and fix tools including full PathTrak hardware support and field meter interaction. XPERTrak provides a common user experience for technicians regardless of underlying plant architecture or network equipment manufacturer, greatly simplifying the transition to new HFC technologies like Remote PHY and enabling continuity of critical HFC maintenance capabilities.
- Fix what matters most by focusing on at-risk subscribers
- Know where to go and what to do to fix identified issues before customers churn
- Reduce MTTR and OPEX by optimizing every truck roll
- Reduce customer calls
- Provides seamless transition to Remote PHY with vendor/architecture-neutral approach
Prioritize maintenance efforts on issues creating a subscriber churn risk. Field find and fix of critical issues. Maintain critical HFC maintenance capabilities as plants begin migration to Remote PHY.
For more information on XPERTrak, visit our website or contact your local Viavi representative.