Care Support Plans

With VIAVI Care Support Plans, you’ll gain efficiency so that every day using your instrument is a productive day.

With VIAVI Care Support Plans, you’ll gain efficiency so that every day using your instrument is a productive day.

VIAVI Care Support Plans streamline the start-up learning phase, as well as repair, calibration and loaner processes—making support costs predictable and cost-effective, while alleviating your administrative burden. When you purchase a VIAVI Care support plan with your instrumentation, you’ll gain:

Productivity

Productivity:
Facilitate rapid learning with on-demand certificate based training and priority technical application support for times when you need help when on a job.

accuracy

Measurement Accuracy:
Maintain equipment at peak performance and accuracy. VIAVI calibration always includes firmware updates, connector maintenance, adjustments, and calibration to factory standards.  Software / firmware updates that provide enhancements and calibration certificates are tracked for easy compliance in StrataSync.

Availability

High Availability:
Schedule an express loaner when service is needed which also includes replacement of worn out batteries, bags and accessories with 5 year MaxCare plans.  No need to have a down day without a test tools or to pursue a rental!

Budget

On Budget with Good ROI:
Service at a low, bundled cost for up to 5 years with the lowest total cost of ownership with exclusive priority benefits that are not available to customers without a support plan, such as 5 day repair turnaround. VIAVI Care plans save you up to 50% of the value of a la carte services and accessory replacements.

VIEW SUPPORT PLANS ON NEW EQUIPMENT  VIEW SUPPORT PLANS FOR EXISTING EQUIPMENT


VIAVI Care Support

ServicesBronzeCareSilverCareMaxCareGoldCareFleetCare
 BronzeCareSilverCareMaxCareGoldCareFleetCare
Technical AssistancePremiumPremiumPremiumPremiumPremium
Factory Repair

Standard Services + Customized Menu:
 Onsite Calibration and Training, FAE days,
Custom Engineering or Software Subscriptions

Priority Service
Self-paced Training

5 Year Battery and Bag Coverage *

 
Factory Calibration 

Accessory Coverage

  
Express Loaner  

* 5-year plans only; if applicable

Additional Information


Which VIAVI Care Support Plans are available for my instrument?

Product TypeRecommended PlanBronzeCare
BronzeCare
SilverCare
SilverCare
MaxCare
MaxCare
Why calibrate?
180 DSP MeterSilver-5Bronze-2
Bronze-3
Bronze-5
Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

360 DSP, 1G DSPSilver-5Bronze-3
Bronze-5
Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

AVX-10KMaxCare-5Bronze-3
Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

CA5G (CA5000)Silver-5Bronze-5Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

Certifier 10/40G local & remoteMaxCare-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Certifier 40G Fiber adaptersMaxCare-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Certifier 40G MPO adaptersMaxCare-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

CT-XMaxCare-5Bronze-3
Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

FBP-P5000iBronze-5Bronze-5n/anoNo calibration required
FiberChek Probe MicroscopeBronze-5Bronze-2
Bronze-3
Bronze-5
n/anoNo calibration required
FiberChek SidewinderBronze-5Bronze-2
Bronze-3
Bronze-5
n/anoNo calibration required
FVAi Benchtop microscopesBronze-5Bronze-2
Bronze-3
Bronze-5
n/aMaxCare-3
MaxCare-5
No calibration required
FVDi Benchtop microscopesBronze-5Bronze-5n/aMaxCare-3
MaxCare-5
No calibration required
JD72xCSilver-5Bronze-5Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

JD7xxBSilver-5Bronze-5Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

MAPSilver-5Bronze-4
Bronze-5
Silver-4 
Silver-5
no

Why calibrate this product?
What are the common issues?

MAP Matrix Switch (OST, OSM, VST)Bronze-5

Bronze-2
Bronze-3
Bronze-4
Bronze-5

nono

Why calibrate this product?
What are the common issues?

MAP Tunable Source (mTLS)Silver-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
Silver-2
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

Network & Service Companion (NSC-100)Bronze-3Bronze-2
Bronze-3
Bronze-5
Silver-5MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

ONA-800MaxCare-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

ONA-1000Silver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

OneExpert CATV ONX-220 Silver-5Bronze-2
Bronze-3
Bronze-5
Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

OneExpert CATV ONX-6xxSilver-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

OneExpert xDSL ONX-580Silver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

ONTBronze-5Bronze-4
Bronze-5
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Seeker D, Seeker XMaxCare-5Bronze-3
Bronze-5
Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Smartclass 4800Silver-5Bronze-2
Bronze-3
Bronze-5
Silver-5no

Why calibrate this product?
What are the common issues?

Smartclass Fiber (OLP-87/OLP-88) (PON power meters)Silver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

Smartclass Fiber (OLS-8x/OLP-85/ORL-85)Silver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

Smartclass Fiber (OLTS-8x/
MPOLx-8x)
MaxCare-5Bronze-5Silver-5MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Smartclass Fiber MPOLx
(OLP-82/HD4i)
MaxCare-5Bronze-5Silver-5MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Smartclass TPS Silver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

SmartOTDRs E100AS-PC
E100AS-APC
Silver-5Bronze-2
Bronze-3
Bronze-5
Silver-2
Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

SmartOTDRs excluding E100AS-xxMaxCare-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Smartpocket (OLx-3x)Silver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

TB/MTS-2000 TB/MTS-4000 incl. COSASilver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

TB/MTS-2000 TB/MTS-4000 incl. OTDRSilver-5Bronze-5Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

TB/MTS-2000 TB/MTS-4000 incl. Quad OTDR (4146)Silver-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5
Why calibrate this product?
What are the common issues?
T-BERD/MTS-58xx incl. 100G MAP-2100MaxCare-5Bronze-5Silver-5MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

TB/MTS-58xx incl. Quad OTDR (4146)MaxCare-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

T-BERD/MTS-6000 incl. MSAM/CSAMSilver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-6000 incl. OTDR or OSA or PMD/CDSilver-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

T-BERD/MTS-8000 incl.
OSCA-710
Silver-5Bronze-5Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-8000 incl. MSAM/CSAMSilver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-8000 incl. OTDR or OSA or PMD/CDSilver-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

VSE (Video Spectrum Analyzer)Silver-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

WiFi Advisor (WFED-300AC)Bronze-5Bronze-5n/anono calibration required