Increasingly, end users depend on WiFi to reliably deliver premium services such as video and IPTV to endpoints throughout their homes. However, the highly dynamic nature of WiFi networks (including spurious interferers, in-channel or channel-overlapping networks added by other parties, and growing numbers of WiFi devices) has a continuous impact on performance and QoE. As a result, 40% of all trouble calls are now WiFi related. Technicians who install and maintain WiFi in the home require robust installation methods and rapid troubleshooting capabilities.
The WiFi Advisor consists of an iPad app and one or more WFED-300AC test devices. It is the first test solution to meet the specific needs of installation professionals at all skill levels. Providing a new, visually rich approach to testing, its intuitive capabilities enable rapid characterization, optimization, and troubleshooting of highly changeable and vulnerable home WiFi networks. It shows a whole-home view of real WiFi performance/throughput margin and can deliver easy-to-understand performance information directly to the end customer.
Videos
Benefits
- Improves QoE, reduces trouble calls and repeats
- Reduces mean-time-to-repair
- Assesses a wide range of end-user device classes
- Educates customers about true performance
- Enables test conformance and repeatability across your workforce
Applications
- WiFi troubleshooting and optimization
- Whole-home WiFi performance mapping and throughput analysis
- Wireless IPTV service installation
- End-user education
Key Features
- Site performance report educates customers
- TrueMargin™ optimizes WiFi site throughput
- Intuitive and easy user interface recommends best channel and optimization steps
- Highly-configurable radio supports 2.4 G 802.11b/g/n and 5 G 802.11a/n/ac up to 3x3 with MIMO
- Associates job- or work-ticket information with site assessment results for export to the cloud for storage and analysis
Additional Resources: DOCSIS 3.1
Data Sheets
Instrument Care Support Plans
Save up the 50% of standard service prices and obtain priority service when you buy a bundled plan at the same time the instrument is purchased. Care Support Plans offer the best way to purchase extended warranty, premium technical support, self-paced training, and critical maintenance services like calibration services that include software and engineering change order update services to ensure your product is maintained with current software and a calibration certificate. These discounted plans are 2-5 years long when purchased upfront with your VIAVI instruments.
VIAVI Care Support
Services | Bronze | Silver | MaxCare |
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Technical Assistance | Premium | Premium | Premium |
Factory Repair | |||
Priority Service | |||
Self-paced Training | |||
Factory Calibration | |||
Express Loaner |
* 5-year plans only; if applicable
View Support Plans On New Equipment
Factory Repair
VIAVI Solutions is a single-source supplier for all of your factory and on-site test equipment repair, maintenance, and calibration service needs.
We offer return-to-factory, fixed-rate repair services for all VIAVI test equipment. Fixed-rate repair provides the best turnaround time, streamlining the overall repair process and creating a very predictable and reliable repair experience at the best pricing.
Our technicians ensure that your equipment is functioning properly by completing any maintenance and install enhancements, including engineering change notice updates.
Factory Calibration
Keeping your equipment in top-running shape with factory or onsite calibration services helps ensure your network will continue to operate at peak performance. A variety of options allow you to manage the logistics of calibrating your equipment, while maximizing your maintenance investment. Performing regular calibration of equipment ensures the accuracy of its measurements. Improper calibration, however can compromise a network and impact services.
Keep your equipment in top-running shape with VIAVI On-site Services that help to ensure your network continues to operate at peak performance. It's the most cost-efficient and effective way to maintain equipment on a timetable that meets your requirements.
Self-Paced Training
VIAVI offers self-paced technical and product training as a flexible, efficient, and cost-effective training delivery option. Self-paced training offers a flexible training option for small groups of employees or those located remotely or in multiple locations. It’s an ideal training solution for instructing technicians who work in the field and cannot attend on-site classes.
Priority Service
VIAVI Care Plan Priority Services and Technical Expert Application Center (TAC) Service Levels for Field Portable Instruments used to test fiber, cable TV, xDSL, metro and wireless networks
All customers enjoy Standard Plus support during the product warranty period and can upgrade to Premium TAC by purchasing a VIAVI Care Support Plan.
The hallmark of our test platforms is evolving, modular test features to allow customers to keep pace with advancing communications technologies. The learning process is not just “one and done,” and field teams often have high rates of turnover.
Battery / Bag Replacement Coverage
Batteries and bags wear out with daily use and charge cycles. To ensure these items don't slow you down, our 5 year plans include a replacement over the life of your 5 year plan.
VIAVI will provide a one-time replacement of bad battery and worn soft bag/glove within the duration of a 5-year SilverCare or MaxCare Support Plan. Replacement will only be replaced when the instrument is returned to VIAVI for repair or calibration service. Hard cases are excluded, and coverage is not applicable for instruments sold without bag/battery.
This coverage is Included in 5 year Silver and MaxCare Plans
Technical Assistance
The VIAVI Technical Support team can assist you in using/configuring products or address issues regarding product performance.
Visit our Technical Assistance section for more information.
MaxCare Accessory Replacement Coverage
Instrument products come with accessory cables and connector tips. To ensure reliable, accurate testing we will cover the replacement of one accessory annually, to ensure good test results.
When an accessory has been determined to be defective or faulty, VIAVI will, at no charge to customer, either repair the accessory or exchange at VIAVI’s discretion. Exchanged accessories may be new or refurbished. All returned accessories become property of VIAVI. The following limitations apply: no more than one accessory may be exchanged per 12 month period; applicable accessories include only those accessories that are considered essential to the operation of the instrument and were shipped with the original purchased product. The Customer is responsible for shipping faulty accessory back to VIAVI when there is a concern or during a calibration or repair service event.
Express Loaner
Now you can schedule calibrations or repairs with no downtime. The Express Loaner Service provides you with a similarly configured piece of equipment before sending yours in for calibration or for that unexpected repair that you need immediately.
Care Support Plan - WiFi Advisor
Product | Recommended Plan (Part Number) | BronzeCare | SilverCare | MaxCare | Why calibrate? |
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VIAVI Care Support for Existing Equipment
FleetCare | FleetCare plans can be customized to include any service entitlements on your fleet of existing equipment. Please fill out a Service Contracts form for a quote.
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Repair and Calibration
Our products live in rugged environments for over 10 years with 1000s of test connect/disconnect cycles. We will be there to support you to ensure components that require maintenance like connectors, batteries, and software updates to ensure you are ready to test accurately for years to come. We apply factory procedures that use fast, automated calibration and functional verification, maintenance using OEM parts and the application of all engineering change orders and software updates. Services are available through contract Care plans, FleetCare or per incident as requests.
Top 4 Reasons to Choose VIAVI for Your Repair and Calibration Needs:
- Minimize business disruption
- Budget
- Measurement Accuracy and Product Reliability
- Measurement Compliance, TL9000 certification and OEM Standards
Product Training Options
Self-Paced Online Training and Certification
Learn to use the functionality and features of VIAVI Solutions' products online, 24 hours a day, 7 days a week followed by a certification test upon completion of all modules.
Virtual Classroom and Certification
Instructor led Coursework: Learn from an expert Instructor from the convenience of your desk. Build your skill sets using VIAVI Solutions products to test various technologies with test and certification upon completion.
On-Site Classroom and Live Lab Workshops with Certifications
Instructor led Coursework: Build expertise using your VIAVI products in live lab exercises with test and certification upon completion. Utilize optional workshop days for field test on your network with your instructor.
Mentorship Consulting & System Admin Training
Instruments: Mentorship Test Procedure Consultation: Application Engineer Days. One of our test experts will come to your site and conduct testing with your team to troubleshoot stubborn problems or write up test procedures.
Product Flashes
How to Get Started
Interested in a product demonstration? Contact us for more info, receive a price quote, or find out how to buy.