Learn the differences between our partner types and tiers.
- Solutions Partner
There are three tiers of Solution Partners based each company's own unique combination of capabilities, services, regional coverage, and portfolio expertise.
Here is more information about the Solution Partners to help select a partner that best meets your goals:
Elite Solution Partners consistently demonstrate the highest levels of achievement, and proven expertise with across a broad spectrum of VIAVI product lines including our more complex solutions. Elite Solution Partners provide advanced technical and commercial insights to ensure you get the right solution to meet your needs. Elite partners are typically staffed and trained to work with the broadest range of VIAVI product lines. In some regions, Elite Solution Partners also manage first-level post-sales user support. This can include an ability to address basic product usage questions and proficiency managing in-warranty and out-of-warranty equipment returns for VIAVI repair.
Premier Solution Partners show a higher level of commitment and focus to VIAVI product lines. Premier Solution Partners can help you select the right products and often times provide very technical product advice. In some regions, Premier Solution Partners can help address basic product usage questions and proficiency managing in-warranty and out-of-warranty equipment returns for VIAVI repair.
Authorized Solution Partners meet a minimum standard for capability, investment and proficiency with a subset of VIAVI product lines. Authorized Solution Partners can advise you on the right products to meet your needs.
- Master Distributor
A distributor is contractually granted the right to sell VIAVI products to end-users through various resellers. They contract directly with resellers to provide value-added services including: managing pre-sales work, processing orders for VIAVI products and providing technical support.
- Authorized Service Partner
A company that has been cleared to work on a VIAVI product for repair and calibration that is still under warranty.
- Authorized Reseller
A reseller buys VIAVI products from a Master Distributor and sells directly to the end-user.
- Manufacturing Representatives
A company that sells, markets and services customers on behalf of VIAVI. Manufacturing Representatives don’t take title of the product.
- Rental PartnerA company that buys equipment from VIAVI, then rents or leases it to customers for specified amounts of time.