VIAVI Professional Services for NITRO AIOps, NITRO Location Intelligence, and NITRO Core
Transforming Network Intelligence into Operational Excellence
VIAVI Professional Services for NITRO® AIOps, NITRO Location Intelligence, and NITRO Core helps customers extract more value from their VIAVI products and data.
We don't handle installations or architecture — we build insights, do custom scripting, automate workflows, train teams, and enhance delivered platforms to drive measurable outcomes.
VIAVI Professional Services for NITRO® AIOps, NITRO Location Intelligence, and NITRO Core
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Operational AssistanceRemote or Onsite operational support
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Network ConsultancyRemote or Onsite consulting services
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Scripting & DevelopmentCustomized development solutions
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Reports & AutomationAutomated reporting solutions
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VIAVI Insights UCEVIAVI Insights Use Case Engine - Cross-domain use case delivery service
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Training DeliveryNITRO GEO, NITRO LI, NITRO CORE, NITRO AIOps (Onsite or Remote)
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Data Analytics DesignVia DataOps or Insights
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Geolocation ReportsReports as a Service
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Rapid PrototypingCustom development services
Operational Assistance - Remote & Onsite Support
VIAVI Operational Assistance provides expert, outcome-driven support to help customers operate, optimize, and extract continuous value from their VIAVI solutions. It augments customer teams with specialized domain expertise, ensuring platforms are not only deployed—but actively delivering actionable insights.
What VIAVI Operational Assistance Delivers
- Day-to-day operational support for VIAVI platforms and analytics
- Proactive monitoring and issue resolution
- Advanced analysis and insight generation
- Use-case execution and refinement
- Operational best-practice guidance
- Knowledge transfer and enablement
Remote OA
Typical Activities:
- Health monitoring of data pipelines, collectors, and analytics
- Remote troubleshooting and incident support
- KPI tracking, reporting, and trend analysis
- Configuration tuning and optimization
- Scheduled operational reviews and insight briefings
- On-demand advisory support
Onsite OA
Typical Activities:
- In-person operational support and escalation handling
- Deep-dive investigations and root-cause analysis
- Live collaboration with NOC, engineering, and operations teams
- Onsite workshops and operational tuning
- Support for critical events, launches, or transitions
Network Consulting
VIAVI NITRO Network Consulting provides strategic and technical advisory services to help customers design, assess, and evolve their network analytics strategy using the NITRO platform.
Unlike day-to-day operational support, Network Consulting is outcome- and project-driven, focused on network improvement initiatives, transformation programs, and decision support powered by NITRO data and analytics.
What NITRO Network Consulting Delivers
- Network performance and quality assessments using NITRO data
- Identification of coverage gaps, capacity risks, and optimization opportunities
- Design of target KPIs, dashboards, and analytics frameworks
- Cross-domain analysis leveraging NITRO correlation (RAN, Core, Transport, IP)
- Advisory support for network modernization, expansion, or optimization programs
- Data-driven recommendations aligned to business and operational objectives
Examples Include:
- Network health and readiness assessments
- Coverage and quality benchmarking
- Capacity planning and traffic growth analysis
- Pre- and post-network rollout analysis
- Root-cause studies for persistent performance issues
- Executive-level network performance reporting
Engagement Characteristics
- Project-based with defined scope and outcomes
- Delivered remote, onsite, or hybrid
- Led by VIAVI domain experts and data analysts
- Results in clear findings, insights, and recommendations
- Often followed by Operational Assistance for execution and sustainment
VIAVI NITRO Scripting, Reporting & Customized Development
VIAVI NITRO Scripting, Reporting, and Customized Development services enable customers to operationalize NITRO data into tailored analytics, NITRO AIOps dashboards, and production-ready use cases aligned to their specific network, business, and operational objectives.
This service focuses on building, automating, and delivering—turning raw NITRO data into repeatable insights and decision-support tools embedded into daily operations.
Scripting & Automation
- Custom scripts for data extraction, transformation, and enrichment
- Automation of recurring analysis and reporting
- Trigger-based actions for NITRO AIOps and operational workflows
Reporting & Dashboards
- Executive, operational, and engineering-level dashboards
- Cross-domain views (RAN, Core, Transport, IP)
- NITRO AIOps dashboards for anomaly detection
- Predictive trend analysis
- Impact prioritization
- Operational recommendations
Customized Development
- Custom metrics, KPIs, and scoring models
- Advanced correlation logic and business rules
- Enhancements to existing NITRO use cases
- Development of customer-specific analytics pipelines
What This Service Delivers
- Custom scripting and automation leveraging NITRO APIs and data models
- Advanced reporting and visualization tailored to customer KPIs
- NITRO AIOps-ready dashboards for anomaly detection, trend prediction, and closed-loop actions
- Custom analytics and logic development beyond out-of-the-box capabilities
- End-to-end use-case development and delivery
- Integration with existing operational workflows and tools
Use Case Delivery Leveraging the VIAVI Insights Platform
VIAVI Insights enables rapid delivery of production-ready, data-driven use cases by transforming multi-domain network data into actionable analytics, dashboards, and operational workflows.
VIAVI works with customers to design, build, deploy, and operationalize use cases aligned to specific business and network objectives—ensuring insights are not just created, but embedded into daily operations.
How Use Cases Are Delivered
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Ingest & correlate multi-source data (network, geolocation, crowdsourced, external)
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Define KPIs and logic aligned to customer objectives
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Build analytics and dashboards (operational, executive, NITRO AIOps-ready)
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Automate detection and insights through alerts and workflows
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Validate and deploy use cases into production
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Enable and sustain through documentation and operational support
Typical Use Cases
- Network performance and coverage optimization
- Customer experience and service quality monitoring
- Proactive fault and anomaly detection (NITRO AIOps)
- Revenue assurance and service impact analysis
- Executive and operational performance visibility
Business Value
- Accelerated time-to-value from Insights
- Reduced manual analysis and operational overhead
- Consistent, repeatable insight delivery
- Better, faster decision-making across teams
- Scalable framework for ongoing use-case expansion
VIAVI Insights – Crowdsourced Data Integration
VIAVI Insights supports flexible integration with crowdsourced network and experience data, enabling operators to enrich analytics, validate network performance, and enhance customer experience insights using data collected directly from end-user devices.
Integrate with Customer-Collected Crowdsourced Data
VIAVI Insights integrates directly with crowdsourcing data already collected by the customer, allowing seamless ingestion and correlation with existing network analytics.
Integration Method
1. API-Based Integration
- Secure API interface to ingest crowdsourced measurements
- Supports near-real-time or scheduled data exchange
- Enables normalization and correlation with Insights analytics
2. Bulk Data Ingestion
- Periodic ingestion of large data sets (files, batches, exports)
- Suitable for historical analysis, benchmarking, and trend studies
- Optimized for scalable processing and analytics
Key Benefits
- Leverages existing customer investments
- Minimal changes to customer architecture
- Fastest path to data enrichment
- Full correlation with network, service, and geographic analytics
Best For: Customers with existing crowdsourcing platforms or data lakes
Typical Use Cases Enabled
- Coverage and quality validation
- Customer experience monitoring
- Service performance benchmarking
- Network optimization and targeting
- Pre- and post-network change analysis
Key Capabilities
- Data normalization and quality validation
- Geographic, temporal, and service-level correlation
- Integration with existing VIAVI Insights dashboards and analytics
- Support for custom KPIs and use cases
- Secure data handling and privacy-aware design
Use-Case Development & Delivery
VIAVI works with customers to design, build, validate, and deliver production-ready use cases.
Network Performance & Coverage Optimization
Service Quality & Customer Experience Monitoring
Proactive Fault Detection & Prevention
Revenue Assurance & Service Impact Analysis
Executive-Level Operational Intelligence
Engagement Characteristics
- Project-based or subscription-based delivery
- Delivered remote, onsite, or hybrid
- Built on top of VIAVI NITRO APIs and analytics
- Designed for operational scalability and reuse
- Often paired with Operational Assistance for sustainment
Each use case is fully delivered with:
- Defined objectives and KPIs
- Dashboards and reports
- Automation or alerting (where applicable)
- Documentation and knowledge transfer
NITRO Training Services
Our Training Services deliver certified, role-based education designed to help customers and partners maximize the value of the VIAVI NITRO platform across Location Intelligence (LI), GEO analytics, Core network analytics, and NITRO AIOps.
Delivered by VIAVI-certified instructors, our programs combine hands-on labs, real-world use cases, and best practices to ensure participants gain practical skills that translate directly into operational impact.
Platform & Domain Coverage
Location Intelligence (LI)
Device and network location analytics, geospatial intelligence, and location-based use-case development
GEO Analytics
Mapping, coverage visualization, spatial analysis, and geographic correlation
NITRO Core Analytics
Core network KPIs, performance monitoring, and cross-domain correlation
NITRO AIOps
Anomaly detection, predictive analytics, automation, and operational dashboards
Training Levels Offered
We provide structured learning paths aligned to different roles and experience levels:
Basic User Training
Fundamentals of NITRO navigation, dashboards, KPIs, and standard analytics
Advanced User Training
In-depth analytics configuration, use-case development, correlation, and reporting
Administrator Training
Platform configuration, data ingestion, security, performance tuning, and system health management
Service Integrator & Partner Training
Certified enablement for partners delivering NITRO-based solutions, integrations, and customer use cases
What Sets Our Training Apart
Certified VIAVI NITRO curriculum
Hands-on labs & demos using realistic operational scenarios
Role-based, outcome-driven training paths
Strong focus on use-case delivery and NITRO AIOps readiness
Delivered onsite, remote, or hybrid
Certification and skills validation available
Online Certification Training Platforms
Contact VIAVI AMS Professional Services or your local VIAVI sales representative to learn how to access our prestigious training platforms.
VIAVI Solutions Insight Academy
Build your expertise with confidence. Access certified NITRO GEO and NITRO Mobile training programs designed for customers, partners, and internal teams to skill up and stay ahead.
VIAVI NITRO AIOPS Training Platform
Level up your AIOps career. Get certified as an AIOps User, Administrator or Integrator on a world-renowned platform featuring best-in-class NITRO AIOps training and expert-led course content.
Contact Us
Ready to transform your network intelligence?
Get in touch with our team to discuss how VIAVI Professional Services can help you achieve your operational goals.