CX300 ComXpert Communications Service Monitor

A complete communications test solution capable of testing everything from portable radios, to complex infrastructure, to broadband networks.

CX300 ComXpert
CX300 ComXpert
CX300 ComXpert

The CX300 ComXpert is a comprehensive communications service monitor solution providing today’s radio technicians with an easy to use instrument for most ruggedized needs. With a small and ruggedized form factor, the one-of-a-kind CX300 delivers lab grade specifications in a field portable package. Experience a whole new level of radio testing with the CX300.

The CX300 offers a large color touchscreen with an innovative user interface. Multiple tabs allow you to instantly switch between test setups without having to reload settings. The unique user interface is similar to an internet browser with the ability to switch between tests with a push of a button.

The user interface also provides intelligent color-coded meters. These meters resemble swept analog meters while also providing a digital readout. Individual and overall pass or fail flags further simplify your go / no-go testing.

The legendary suite of VIAVI automated test and alignment applications is an option on the CX300. Trusted by radio manufacturers and service centers worldwide, these Auto-Test applications perform fast, repeatable, and accurate test and alignment matching the specific OEM’s maintenance specifications.

Easily save and access test results for both manual and automated tests with VIAVI StrataSync. StrataSync is a cloud-based solution that provides asset configuration and test data management from anywhere in the world. The addition of wireless technology in the CX300 lightens your workload by uploading test results to the cloud or updating your test set with the latest software.


Available from the Apple App and Google Play stores, the free VIAVI Smart Access Anywhere App provides complete remote control of the test set.

Download the Smart Access Anywhere App today from the Apple and Google stores.VIAVI Mobile Tech App - Download on the App StoreVIAVI Mobile Tech App - Get it on Google Play

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Key Features

  • Frequency range from 100 kHz to 6 GHz
  • Multiple tab user interface, similar to an internet browser
  • Intelligent color-coded meters for at-a-glance test verification
  • VIAVI Auto-Test applications for all major LMR and PMR radios
  • VIAVI StrataSync integration offers asset, configuration, and test data management
  • Remotely control the test set using Windows, Android, and iOS with Smart Access Anywhere

Services

Instrument Care Support Plans

Save up the 50% of standard service prices and obtain priority service when you buy a bundled plan at the same time the instrument is purchased. Care Support Plans offer the best way to purchase extended warranty, premium technical support, self-paced training, and critical maintenance services like calibration services that include software and engineering change order update services to ensure your product is maintained with current software and a calibration certificate. These discounted plans are 2-5 years long when purchased upfront with your VIAVI instruments.


VIAVI Care Support

VIAVI Care Support

* 5-year plans only; if applicable

View Support Plans On New Equipment

Factory Repair

VIAVI Solutions is a single-source supplier for all of your factory and on-site test equipment repair, maintenance, and calibration service needs.

We offer return-to-factory, fixed-rate repair services for all VIAVI test equipment. Fixed-rate repair provides the best turnaround time, streamlining the overall repair process and creating a very predictable and reliable repair experience at the best pricing.

Our technicians ensure that your equipment is functioning properly by completing any maintenance and install enhancements,  including engineering change notice updates.

Find out more about our Factory Repair Services

Factory Calibration

Keeping your equipment in top-running shape with factory or onsite calibration services helps ensure your network will continue to operate at peak performance. A variety of options allow you to manage the logistics of calibrating your equipment, while maximizing your maintenance investment. Performing regular calibration of equipment ensures the accuracy of its measurements. Improper calibration, however can compromise a network and impact services.  

Keep your equipment in top-running shape with VIAVI On-site Services that help to ensure your network continues to operate at peak performance. It's the most cost-efficient and effective way to maintain equipment on a timetable that meets your requirements.

Find out more about our Calibration Services

Self-Paced Training

VIAVI offers self-paced technical and product training as a flexible, efficient, and cost-effective training delivery option. Self-paced training offers a flexible training option for small groups of employees or those located remotely or in multiple locations. It’s an ideal training solution for instructing technicians who work in the field and cannot attend on-site classes.

Find out more about our Training Services

Priority Service

VIAVI Care Plan Priority Services and Technical Expert Application Center (TAC) Service Levels for Field Portable Instruments used to test fiber, cable TV, xDSL, metro and wireless networks

All customers enjoy Standard Plus support during the product warranty period and can upgrade to Premium TAC by purchasing a VIAVI Care Support Plan.

The hallmark of our test platforms is evolving, modular test features to allow customers to keep pace with advancing communications technologies. The learning process is not just “one and done,” and field teams often have high rates of turnover.

Find out more about our Priority Services

Battery / Bag Replacement Coverage
Batteries and bags wear out with daily use and charge cycles. To ensure these items don't slow you down, our 5 year plans include a replacement over the life of your 5 year plan.

VIAVI will provide a one-time replacement of bad battery and worn soft bag/glove within the duration of a 5-year SilverCare or MaxCare Support Plan. Replacement will only be replaced when the instrument is returned to VIAVI for repair or calibration service. Hard cases are excluded, and coverage is not applicable for instruments sold without bag/battery.

This coverage is Included in 5 year Silver and MaxCare Plans

Technical Assistance
The VIAVI Technical Support team can assist you in using/configuring products or address issues regarding product performance.

Visit our Technical Assistance section for more information.

MaxCare Accessory Replacement Coverage
Instrument products come with accessory cables and connector tips. To ensure reliable, accurate testing we will cover the replacement of one accessory annually, to ensure good test results.

When an accessory has been determined to be defective or faulty, VIAVI will, at no charge to customer, either repair the accessory or exchange at VIAVI’s discretion. Exchanged accessories may be new or refurbished. All returned accessories become property of VIAVI. The following limitations apply: no more than one accessory may be exchanged per 12 month period; applicable accessories include only those accessories that are considered essential to the operation of the instrument and were shipped with the original purchased product. The Customer is responsible for shipping faulty accessory back to VIAVI when there is a concern or during a calibration or repair service event.

Express Loaner
Now you can schedule calibrations or repairs with no downtime. The Express Loaner Service provides you with a similarly configured piece of equipment before sending yours in for calibration or for that unexpected repair that you need immediately.


Care Support Plan - CX300

Care Support Plan - CX300

ProductRecommended Plan (Part Number)BronzeCare
BronzeCare
SilverCare
SilverCare
MaxCare
MaxCare
Why calibrate?
CX300CX300-Silver-5

Why calibrate this product?
What are the common issues?

Why Calibrate the product? AVX

Why Calibrate the product?

VIAVI Solutions performs a product performance check certifying the test equipment is performing within published specifications and updates the instruments internal calibration.  The calibration ensures accuracy and proper function of the instrument including required retrofits/repairs and firmware/software updates.

VIAVI Solutions conforms to one or more of the standards listed below as applicable to their product, location, and customer requirements. In keeping with this policy, the metrology and calibration processes provide an unbroken line of traceability to nationally and / or internationally recognized standards.

  • ISO 9001 Quality Management Systems - Requirements
  • ANSI/NCSL Z540-1 Calibration Laboratories Measuring and Test Equipment.

In addition, aviation ground support equipment (ramp or back shop), is required by the various aviation authorities around the world (including the FAA) to be maintained in accordance with the manufacturer recommendations, including calibration traceable to national standards.

What are the common issues? AVX

How will my measurements be affected if the product is out of calibration?

Tests performed with out of calibration test sets can return to service devices which are not performing to regulated specifications.

What are the most common implications of these issues to the business?

  • Inaccurate results: Calibration cycles greater than recommended may not yield accurate measurements
  • Inaccurate measurements resulting from uncalibrated tools may violate industry standards and violate regulatory body requirements
  • Tests found to be performed by an out of calibration test set can result in containment actions and unplanned rework
  • Devices calibrated on uncalibrated test sets may function improperly, cause interference issues violating government regulatory requirements, and/or damage other equipment

VIAVI Care Support for Existing Equipment

FleetCare
FleetCare

FleetCare plans can be customized to include any service entitlements on your fleet of existing equipment. Please fill out a Service Contracts form for a quote.

  • Any collection instruments with a single coterminous renewal date
  • Each contract is customized with any number of annual terms required by the customer
  • Onsite Calibration, Training, Field Application Engineer days can be added

View Support Plans For Existing Equipment


Certified Calibration Care Plan Add-ons

(Requires corresponding Silver Care/MaxCare Plan)

  • CERT-CAL-DATA-3 Certified Calibration Data - Pre and Post Cal Data Report for Care Plans - First 3 Years
  • CERT-CAL-DATA-5 Certified Calibration Data - Pre and Post Cal Data Report

Repair and Calibration

Our products live in rugged environments for over 10 years with 1000s of test connect/disconnect cycles.  We will be there to support you to ensure components that require maintenance like connectors, batteries, and software updates to ensure you are ready to test accurately for years to come. We apply factory procedures that use fast, automated calibration and functional verification, maintenance using OEM parts and the application of all engineering change orders and software updates. Services are available through contract Care plans, FleetCare or per incident as requests. 

Top 4 Reasons to Choose VIAVI for Your Repair and Calibration Needs:

  • Minimize business disruption
  • Budget
  • Measurement Accuracy and Product Reliability
  • Measurement Compliance, TL9000 certification and OEM Standards

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How to Get Started

Interested in a product demonstration? Contact us for more info, receive a price quote, or find out how to buy.