Knowledge Base - Solution

40G Certifier Remote Calibration Data Missing

Tuesday, December 31, 2019
Submitted by ryan.grace on July 8, 2021 - 1:47pm
Problem: 
The remote unit calibration date is intermittently missing from report data for some test results on my 40G Certifier.
Solution: 
The most likely cause of the calibration date being missing in the report data is procedural. The SAVE must be performed and completed prior to breaking the physical path between the Local and the Remote unit. If a cable or fiber is disconnected prior to the save completing then the calibration date of the remote unit will be missing. You should wait for the SAVE to complete before moving any cables/fibers from either the Local or the Remote units.

Product Family:

Support at Every Step

We provide support, services, comprehensive training and the resources you need. It’s all part of what we do to maximize the value of your VIAVI investment.

Value add services that compliment your VIAVI system solution and instrument portfolio to provide a total cost of ownership

Customer Service that provides Return Material Authorization (RMA) for repair and calibration

Technical education solutions, product training, and blended learning for technicians who are using new products or working with existing tools

Technical Assistance Center to assist you in using/configuring products or address issues regarding product performance