Knowledge Base - Solution

Fatal Error messages appear when performing HST copper tests.

Tuesday, December 31, 2019
Submitted by ryan.grace on July 8, 2021 - 10:32pm
Fatal Error messages appear when performing HST copper tests.
Fatal error messages can occur because of software or hardware issues so first reinstall the HST mainframe’s software. A reload of the software also reloads the software on the internal copper measurement board. If the fatal errors persist, the problem likely is hardware-related that requires returning the HST to Viavi for repair.

Product Family:

Support at Every Step

We provide support, services, comprehensive training and the resources you need. It’s all part of what we do to maximize the value of your VIAVI investment.

Value add services that compliment your VIAVI system solution and instrument portfolio to provide a total cost of ownership

Customer Service that provides Return Material Authorization (RMA) for repair and calibration

Technical education solutions, product training, and blended learning for technicians who are using new products or working with existing tools

Technical Assistance Center to assist you in using/configuring products or address issues regarding product performance