Knowledge Base - Solution

SMARTID+ only the connected id can be identified.

Tuesday, December 31, 2019
Submitted by ryan.grace on July 8, 2021 - 1:47pm
Problem: 
I have two SMARTID+ units and can register both and id each one when it is directly connected to the ONX-580 but when I try to conduct a test with the second SMARTID+ connected to the first with a coax connection, it says there is a bad connection at the far end and it can only id the SMARTID+ that is connected via USB.
Solution: 
You cannot conduct testing between two SMARTID+ units. The far end id needs to be a SMARTID and not a SMARTID+. The SMARTID+ is the master unit that gets connected at the ONX. All remote ids connected to the SMARTID+ should be regular SMARTID units.

Product Family:

Support at Every Step

We provide support, services, comprehensive training and the resources you need. It’s all part of what we do to maximize the value of your VIAVI investment.

Value add services that compliment your VIAVI system solution and instrument portfolio to provide a total cost of ownership

Customer Service that provides Return Material Authorization (RMA) for repair and calibration

Technical education solutions, product training, and blended learning for technicians who are using new products or working with existing tools

Technical Assistance Center to assist you in using/configuring products or address issues regarding product performance