Knowledge Base - Solution

SMARTID+ only the connected id can be identified.

Tuesday, December 31, 2019
Submitted by ryan.grace on July 8, 2021 - 1:47pm
I have two SMARTID+ units and can register both and id each one when it is directly connected to the ONX-580 but when I try to conduct a test with the second SMARTID+ connected to the first with a coax connection, it says there is a bad connection at the far end and it can only id the SMARTID+ that is connected via USB.
You cannot conduct testing between two SMARTID+ units. The far end id needs to be a SMARTID and not a SMARTID+. The SMARTID+ is the master unit that gets connected at the ONX. All remote ids connected to the SMARTID+ should be regular SMARTID units.

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