Stop the KPI Madness Webinar Recording
Duration: 60 Minutes
IT teams have more metrics than ever before. Yet according to Forrester Research, one-third of user complaints linger without resolution for a month or more. Do you have the right insight to understand and resolve user problems?
Observer 17.5 takes a different approach to tracking and troubleshooting user experience performance problems. The patent-pending End-User Experience Score technology rates service performance from the user perspective in a single numeric value, that points directly to issue domain with a simple explanation of what’s gone wrong.
In this webinar learn how the end-user focused technologies of Observer 17.5 simplify user experience assessment and troubleshooting:
- Improve engineer’s ability to triage problem response and assign support tickets
- Facilitate faster root-cause analysis with user-experience driven workflows
- Ensure performance visibility in next generation 100 Gb data centers
- Understand how users, by location or service, are experiencing an application