Improve Plant Reliability and Increase Customer Satisfaction with Proactive Network Maintenance (PNM) – using PathTrak PNM
July 16, 2015 — JDSU today introduced PNM for the industry-leading PathTrak return path monitoring/analysis system. PNM gathers valuable information from customer cable modems, analyzes it, and delivers simple, actionable data to enable quicker, proactive network maintenance that improves plant reliability and customer satisfaction.
- Shorter time-to-fix with location and distance-to-fault information prior to initiating truck rolls
- Prioritized service efforts by gauging plant-impairment impact and severity
- Improved network reliability and customer satisfaction by detecting plant impairments prior to customer impact or catastrophic failure
- One go-to tool for upstream analysis with the industry’s de facto standard platform: PathTrak
PathTrak PNM identifies plant weaknesses that manifest as upstream impairments like impedance mismatches, micro-reflections, and group delay. It proactively detects and automatically localizes impairments masked by DOCSIS pre-equalization; accurately discerns in-home wiring vs. plant as the source of an issue; and, proactively maintains plant with a powerful tool based on proven CableLabs® technology.