Multiwavelength Meter / High Resolution Optical Spectrum Analyzer

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A richly featured multi-wavelength meter (MWAVE-A1) and high resolution optical spectrum analyzer (MHROSA-A1) with analysis features that can be controlled through an easy to use GUI or the MAP-200 automation interface, these modules are ideal for automated test in manufacturing environments. Based on coherent detection technology, they provide unprecedented frequency resolution to precisely report the power level and central frequencies of densely spaced optical signals as close as 2GHz. It is the ideal solution for both lab and manufacturing test systems where reliability, compactness and performance are critical.

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Instrument Care Support Plans

Save up the 50% of standard service prices and obtain priority service when you buy a bundled plan at the same time the instrument is purchased. Care Support Plans offer the best way to purchase extended warranty, premium technical support, self-paced training, and critical maintenance services like calibration services that include software and engineering change order update services to ensure your product is maintained with current software and a calibration certificate. These discounted plans are 2-5 years long when purchased upfront with your VIAVI instruments.

VIAVI Care Support

Services	Bronze	Silver	MaxCare

Technical Assistance	Premium	Premium	Premium
Factory Repair
Priority Service
Self-paced Training
5 Year Battery and Bag Coverage *
Factory Calibration
Accessory Coverage
Express Loaner

* 5-year plans only; if applicable

View Support Plans On New Equipment

Factory Repair

VIAVI Solutions is a single-source supplier for all of your factory and on-site test equipment repair, maintenance, and calibration service needs.

We offer return-to-factory, fixed-rate repair services for all VIAVI test equipment. Fixed-rate repair provides the best turnaround time, streamlining the overall repair process and creating a very predictable and reliable repair experience at the best pricing.

Our technicians ensure that your equipment is functioning properly by completing any maintenance and install enhancements, including engineering change notice updates.

Find out more about our Factory Repair Services

Factory Calibration

Keeping your equipment in top-running shape with factory or onsite calibration services helps ensure your network will continue to operate at peak performance. A variety of options allow you to manage the logistics of calibrating your equipment, while maximizing your maintenance investment. Performing regular calibration of equipment ensures the accuracy of its measurements. Improper calibration, however can compromise a network and impact services.

Keep your equipment in top-running shape with VIAVI On-site Services that help to ensure your network continues to operate at peak performance. It's the most cost-efficient and effective way to maintain equipment on a timetable that meets your requirements.

Find out more about our Calibration Services

Self-Paced Training

VIAVI offers self-paced technical and product training as a flexible, efficient, and cost-effective training delivery option. Self-paced training offers a flexible training option for small groups of employees or those located remotely or in multiple locations. It’s an ideal training solution for instructing technicians who work in the field and cannot attend on-site classes.

Find out more about our Training Services

Priority Service

VIAVI Care Plan Priority Services and Technical Expert Application Center (TAC) Service Levels for Field Portable Instruments used to test fiber, cable TV, xDSL, metro and wireless networks

All customers enjoy Standard Plus support during the product warranty period and can upgrade to Premium TAC by purchasing a VIAVI Care Support Plan.

The hallmark of our test platforms is evolving, modular test features to allow customers to keep pace with advancing communications technologies. The learning process is not just “one and done,” and field teams often have high rates of turnover.

Find out more about our Priority Services

Battery / Bag Replacement Coverage
Batteries and bags wear out with daily use and charge cycles. To ensure these items don't slow you down, our 5 year plans include a replacement over the life of your 5 year plan.

VIAVI will provide a one-time replacement of bad battery and worn soft bag/glove within the duration of a 5-year SilverCare or MaxCare Support Plan. Replacement will only be replaced when the instrument is returned to VIAVI for repair or calibration service. Hard cases are excluded, and coverage is not applicable for instruments sold without bag/battery.

This coverage is Included in 5 year Silver and MaxCare Plans

Technical Assistance
The VIAVI Technical Support team can assist you in using/configuring products or address issues regarding product performance.

Visit our Technical Assistance section for more information.

MaxCare Accessory Replacement Coverage
Instrument products come with accessory cables and connector tips. To ensure reliable, accurate testing we will cover the replacement of one accessory annually, to ensure good test results.

When an accessory has been determined to be defective or faulty, VIAVI will, at no charge to customer, either repair the accessory or exchange at VIAVI’s discretion. Exchanged accessories may be new or refurbished. All returned accessories become property of VIAVI. The following limitations apply: no more than one accessory may be exchanged per 12 month period; applicable accessories include only those accessories that are considered essential to the operation of the instrument and were shipped with the original purchased product. The Customer is responsible for shipping faulty accessory back to VIAVI when there is a concern or during a calibration or repair service event.

Express Loaner
Now you can schedule calibrations or repairs with no downtime. The Express Loaner Service provides you with a similarly configured piece of equipment before sending yours in for calibration or for that unexpected repair that you need immediately.

Care Support Plan - MAP

Product	Recommended Plan (Part Number)	BronzeCare	SilverCare	MaxCare	Why calibrate?
MAP (Mainframe/Module)	Bronze-3				Why calibrate this product? What are the common issues? Factory standards to ensure accuracy MAP Why calibrate this product? It is essential in manufacturing environment to ensure your product meets the published/customer requirements. Having accurate measurements ensures highest possible yields whilst maintaining product specifications. Ensuring all that the optical test equipment is performing as designed and calibrated is requirement in achieving that goal. Viavi will validate measurement accuracies conform to published specifications. Maintain connectors and pigtails. Factory standards to ensure accuracy VIAVI is a TL9000 company and calibrates this instrument based on general requirements for the competence of calibration and testing laboratories (ISO/IEC 17025:2005) to ensure your instrument is certified to measure accurately. Instruments that are out of calibration will produce unreliable measurements and can create false passing or false failing test results that often cause your team repeat work. We maintain, polish and clean all fiber connectors, fix pigtail connections that are internal to the product to ensure all parts stay in good working order and upgrade software / firmware to the latest approved release to enable enhancements. VIAVI Care Plans are the most cost-effective way to plan for calibration with a low, discounted price at the time of instrument purchase. Fixed rate calibration can also be purchased later via a separate purchase order. Ensure accurate measurements that meet design expectations and optical budgets. Maintain ports and connectors to keep signals working properly and to extend the life of the instrument. For example, if optical connectors or lasers are bad or interface ports are loose then after repeated connection cycles, optical measurements may be inaccurate or damage may occur. When manufacturing optical network products, accurate, reliable and repeatable optical measurement performance is essential to compliance with published/committed product specifications Know that optical product design, product manufacturing and customer expectations are accurate and in alignment throughout product lifecycle Most business common implications MAP How will my measurements be affected if the product is out of calibration? Inaccurate measurements may prevent verification of power levels or introduce other measurement uncertainties, errors and artifacts. Out-of-calibration instruments can result in design errors, production problems, end customer escalations, increased failure rates, audit non-compliance or even ultimately loss of business. What are the most common implications of these issues to the business? Uncalibrated tools produce unreliable measurement results that can't be certified to specifications and may violate product agreements or ISO/TL9000 standards with your customers and their network equipment vendors. Design errors resulting from inaccurate measurements can result in ongoing issues throughout the product lifecycle including poor yields, inaccurate optical budgets, increased return rates and customer expectation mismatch. Production costs can be elevated by increased re-work, reduced yield and inconsistencies between measurements. Common Business impacts include: Lost revenue, customer complaints and increased costs. Quality audit failures. For end customers, repeat product quality issues with vendors often cause added cost, customer dissatisfaction and loss of business.

VIAVI Care Support for Existing Equipment

FleetCare

FleetCare plans can be customized to include any service entitlements on your fleet of existing equipment. Please fill out a Service Contracts form for a quote.

Any collection instruments with a single coterminous renewal date
Each contract is customized with any number of annual terms required by the customer
Onsite Calibration, Training, Field Application Engineer days can be added

View Support Plans For Existing Equipment

Repair and Calibration

Our products live in rugged environments for over 10 years with 1000s of test connect/disconnect cycles. We will be there to support you to ensure components that require maintenance like connectors, batteries, and software updates to ensure you are ready to test accurately for years to come. We apply factory procedures that use fast, automated calibration and functional verification, maintenance using OEM parts and the application of all engineering change orders and software updates. Services are available through contract Care plans, FleetCare or per incident as requests.

Top 4 Reasons to Choose VIAVI for Your Repair and Calibration Needs:

Minimize business disruption
Budget
Measurement Accuracy and Product Reliability
Measurement Compliance, TL9000 certification and OEM Standards

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How to Get Started

Interested in a product demonstration? Contact us for more info, receive a price quote, or find out how to buy.

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MAP Hi-Resolution Optical Spectrum Analyzer Modules (mHROSA)

Multi-wavelength Meter and Hi-Resolution OSA Spectral Measurement LightDirect module for MAP Series Platform

The MAP-based integrated multi-wavelength meter and high resolution optical spectrum analyzer module combines sub-GHz resolution performance and compact modularity in a single slot cassette.

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