VIAVI Professional Services - AMS

Transforming Network Intelligence into Operational Excellence

The AMS Professional Services team helps customers extract more value from their VIAVI products and data.

We don't handle installations or architecture — we build insights, do custom scripting, automate workflows, train teams, and enhance delivered platforms to drive measurable outcomes.

AMS Services

Operational Assistance
Remote or Onsite operational support
Network Consultancy
Remote or Onsite consulting services
Scripting & Development
Customized development solutions
Reports & Automation
Automated reporting solutions
VIAVI Insights UCE
VIAVI Insights Use Case Engine - Cross-domain use case delivery service
Training Delivery
NITRO GEO, NITRO LI, NITRO CORE, NITRO AIOps (Onsite or Remote)
Data Analytics Design
Via DataOps or Insights
Geolocation Reports
Reports as a Service
Rapid Prototyping
Custom development services

Operational Assistance - Remote & Onsite Support

VIAVI Operational Assistance provides expert, outcome-driven support to help customers operate, optimize, and extract continuous value from their VIAVI solutions. It augments customer teams with specialized domain expertise, ensuring platforms are not only deployed—but actively delivering actionable insights.

What VIAVI Operational Assistance Delivers

Day-to-day operational support for VIAVI platforms and analytics
Proactive monitoring and issue resolution
Advanced analysis and insight generation
Use-case execution and refinement
Operational best-practice guidance
Knowledge transfer and enablement

Remote OA

Typical Activities:

Health monitoring of data pipelines, collectors, and analytics
Remote troubleshooting and incident support
KPI tracking, reporting, and trend analysis
Configuration tuning and optimization
Scheduled operational reviews and insight briefings
On-demand advisory support

Onsite OA

Typical Activities:

In-person operational support and escalation handling
Deep-dive investigations and root-cause analysis
Live collaboration with NOC, engineering, and operations teams
Onsite workshops and operational tuning
Support for critical events, launches, or transitions

Network Consulting

VIAVI NITRO Network Consulting provides strategic and technical advisory services to help customers design, assess, and evolve their network analytics strategy using the NITRO platform.

Unlike day-to-day operational support, Network Consulting is outcome- and project-driven, focused on network improvement initiatives, transformation programs, and decision support powered by NITRO data and analytics.

What NITRO Network Consulting Delivers

Network performance and quality assessments using NITRO data
Identification of coverage gaps, capacity risks, and optimization opportunities
Design of target KPIs, dashboards, and analytics frameworks
Cross-domain analysis leveraging NITRO correlation (RAN, Core, Transport, IP)
Advisory support for network modernization, expansion, or optimization programs
Data-driven recommendations aligned to business and operational objectives

Examples Include:

Network health and readiness assessments
Coverage and quality benchmarking
Capacity planning and traffic growth analysis
Pre- and post-network rollout analysis
Root-cause studies for persistent performance issues
Executive-level network performance reporting

Engagement Characteristics

Project-based with defined scope and outcomes
Delivered remote, onsite, or hybrid
Led by VIAVI domain experts and data analysts
Results in clear findings, insights, and recommendations
Often followed by Operational Assistance for execution and sustainment

VIAVI NITRO Scripting, Reporting & Customized Development

VIAVI NITRO Scripting, Reporting, and Customized Development services enable customers to operationalize NITRO data into tailored analytics, NITRO AIOps dashboards, and production-ready use cases aligned to their specific network, business, and operational objectives.

This service focuses on building, automating, and delivering—turning raw NITRO data into repeatable insights and decision-support tools embedded into daily operations.

Scripting & Automation

Custom scripts for data extraction, transformation, and enrichment
Automation of recurring analysis and reporting
Trigger-based actions for NITRO AIOps and operational workflows

Reporting & Dashboards

Executive, operational, and engineering-level dashboards
Cross-domain views (RAN, Core, Transport, IP)
NITRO AIOps dashboards for anomaly detection
Predictive trend analysis
Impact prioritization
Operational recommendations

Customized Development

Custom metrics, KPIs, and scoring models
Advanced correlation logic and business rules
Enhancements to existing NITRO use cases
Development of customer-specific analytics pipelines

What This Service Delivers

Custom scripting and automation leveraging NITRO APIs and data models
Advanced reporting and visualization tailored to customer KPIs
NITRO AIOps-ready dashboards for anomaly detection, trend prediction, and closed-loop actions

Custom analytics and logic development beyond out-of-the-box capabilities
End-to-end use-case development and delivery
Integration with existing operational workflows and tools

Use Case Delivery Leveraging the VIAVI Insights Platform

VIAVI Insights enables rapid delivery of production-ready, data-driven use cases by transforming multi-domain network data into actionable analytics, dashboards, and operational workflows.

VIAVI works with customers to design, build, deploy, and operationalize use cases aligned to specific business and network objectives—ensuring insights are not just created, but embedded into daily operations.

How Use Cases Are Delivered

1

Ingest & correlate multi-source data (network, geolocation, crowdsourced, external)

2

Define KPIs and logic aligned to customer objectives

3

Build analytics and dashboards (operational, executive, NITRO AIOps-ready)

4

Automate detection and insights through alerts and workflows

5

Validate and deploy use cases into production

6

Enable and sustain through documentation and operational support

Typical Use Cases

Network performance and coverage optimization
Customer experience and service quality monitoring
Proactive fault and anomaly detection (NITRO AIOps)
Revenue assurance and service impact analysis
Executive and operational performance visibility

Business Value

Accelerated time-to-value from Insights
Reduced manual analysis and operational overhead
Consistent, repeatable insight delivery
Better, faster decision-making across teams
Scalable framework for ongoing use-case expansion

VIAVI Insights – Crowdsourced Data Integration

VIAVI Insights supports flexible integration with crowdsourced network and experience data, enabling operators to enrich analytics, validate network performance, and enhance customer experience insights using data collected directly from end-user devices.

Integrate with Customer-Collected Crowdsourced Data

VIAVI Insights integrates directly with crowdsourcing data already collected by the customer, allowing seamless ingestion and correlation with existing network analytics.

Integration Method

1. API-Based Integration

Secure API interface to ingest crowdsourced measurements
Supports near-real-time or scheduled data exchange
Enables normalization and correlation with Insights analytics

2. Bulk Data Ingestion

Periodic ingestion of large data sets (files, batches, exports)
Suitable for historical analysis, benchmarking, and trend studies
Optimized for scalable processing and analytics

Key Benefits

Leverages existing customer investments
Minimal changes to customer architecture
Fastest path to data enrichment
Full correlation with network, service, and geographic analytics

Best For: Customers with existing crowdsourcing platforms or data lakes

Typical Use Cases Enabled

Coverage and quality validation
Customer experience monitoring
Service performance benchmarking
Network optimization and targeting
Pre- and post-network change analysis

Key Capabilities

Data normalization and quality validation
Geographic, temporal, and service-level correlation
Integration with existing VIAVI Insights dashboards and analytics
Support for custom KPIs and use cases
Secure data handling and privacy-aware design

Use-Case Development & Delivery

VIAVI works with customers to design, build, validate, and deliver production-ready use cases.

Network Performance & Coverage Optimization

Service Quality & Customer Experience Monitoring

Proactive Fault Detection & Prevention

Revenue Assurance & Service Impact Analysis

Executive-Level Operational Intelligence

Engagement Characteristics

Project-based or subscription-based delivery
Delivered remote, onsite, or hybrid
Built on top of VIAVI NITRO APIs and analytics
Designed for operational scalability and reuse
Often paired with Operational Assistance for sustainment

Each use case is fully delivered with:

Defined objectives and KPIs
Dashboards and reports
Automation or alerting (where applicable)
Documentation and knowledge transfer

NITRO Training Services

Our Training Services deliver certified, role-based education designed to help customers and partners maximize the value of the VIAVI NITRO platform across Location Intelligence (LI), GEO analytics, Core network analytics, and NITRO AIOps.

Delivered by VIAVI-certified instructors, our programs combine hands-on labs, real-world use cases, and best practices to ensure participants gain practical skills that translate directly into operational impact.

Platform & Domain Coverage

Location Intelligence (LI)
Device and network location analytics, geospatial intelligence, and location-based use-case development
GEO Analytics
Mapping, coverage visualization, spatial analysis, and geographic correlation
NITRO Core Analytics
Core network KPIs, performance monitoring, and cross-domain correlation
NITRO AIOps
Anomaly detection, predictive analytics, automation, and operational dashboards

Training Levels Offered

We provide structured learning paths aligned to different roles and experience levels:

Basic User Training
Fundamentals of NITRO navigation, dashboards, KPIs, and standard analytics
Advanced User Training
In-depth analytics configuration, use-case development, correlation, and reporting
Administrator Training
Platform configuration, data ingestion, security, performance tuning, and system health management
Service Integrator & Partner Training
Certified enablement for partners delivering NITRO-based solutions, integrations, and customer use cases

What Sets Our Training Apart

Certified VIAVI NITRO curriculum

Hands-on labs & demos using realistic operational scenarios

Role-based, outcome-driven training paths

Strong focus on use-case delivery and NITRO AIOps readiness

Delivered onsite, remote, or hybrid

Certification and skills validation available

Online Certification Training Platforms

Contact VIAVI AMS Professional Services or your local VIAVI sales representative to learn how to access our prestigious training platforms.

VIAVI Solutions Insight Academy

Build your expertise with confidence. Access certified NITRO GEO and NITRO Mobile training programs designed for customers, partners, and internal teams to skill up and stay ahead.

Access Training Platform

VIAVI NITRO AIOPS Training Platform

Level up your AIOps career. Get certified as an AIOps User, Administrator or Integrator on a world-renowned platform featuring best-in-class NITRO AIOps training and expert-led course content.

Access Training Platform

Contact Us

Ready to transform your network intelligence?

Get in touch with our team to discuss how VIAVI Professional Services can help you achieve your operational goals.

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Operational Assistance

Remote or Onsite operational support
Network Consultancy

Remote or Onsite consulting services
Scripting & Development

Customized development solutions
Reports & Automation

Automated reporting solutions
VIAVI Insights UCE

VIAVI Insights Use Case Engine - Cross-domain use case delivery service
Training Delivery

NITRO GEO, NITRO LI, NITRO CORE, NITRO AIOps (Onsite or Remote)
Data Analytics Design

Via DataOps or Insights
Geolocation Reports

Reports as a Service
Rapid Prototyping

Custom development services