Care Support Plans

With VIAVI Care Support Plans, you’ll gain efficiency so that every day using your instrument is a productive day.

With VIAVI Care Support Plans, you’ll gain efficiency so that every day using your instrument is a productive day.

VIAVI Care Support Plans streamline the start-up learning phase, as well as repair, calibration and loaner processes—making support costs predictable and cost-effective, while alleviating your administrative burden.

When you purchase a VIAVI Care support plan with your instrumentation, you’ll gain:

Productivity

Productivity:
Facilitate rapid learning with on-demand certificate based training and priority technical application support for times when you need help when on a job.

accuracy

Measurement Accuracy:
Maintain your equipment for peak performance and accuracy with calibration that always includes, connector polishing, adjustments, and calibration to factory standards in a TL9000 facility. When you return your product to VIAVI for repair or calibration, software and firmware is updated to the right version to take advantage of enhancements and fixes and easy access to certificates in StrataSync for compliance.

Availability

High Availability:
Schedule an express loaner when service is needed which also includes replacement of worn out batteries, bags and accessories with 5 year MaxCare plans.  No need to have a down day without a test tools or to pursue a rental!

Budget

On Budget with Good ROI:
Service at a low, bundled cost for up to 5 years with the lowest total cost of ownership with exclusive priority benefits that are not available to customers without a support plan, such as 5 day repair turnaround. VIAVI Care plans save you up to 50% of the value of a la carte services and accessory replacements.

View VIAVI Care Support Plans


VIAVI Care Support

ServicesBronzeCareSilverCareMaxCareGoldCareFleetCare
 BronzeCareSilverCareMaxCareGoldCareFleetCare
Technical AssistancePremiumPremiumPremiumPremiumPremium
Factory Repair

Standard Services + Customized Menu:
 Onsite Calibration and Training, FAE days,
Custom Engineering or Software Subscriptions

Priority Service
Self-paced Training

5 Year Battery and Bag Coverage *

 
Factory Calibration 

Accessory Coverage

  
Express Loaner  

* 5-year plans only


Which VIAVI Care Support Plans are available for my instrument?

Product TypeRecommended PlanBronzeCareSilverCareMaxCareWhy calibrate?
  BronzeCareSilverCareMaxCare 
180 DSP MeterSilver-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

360 DSP, 1G DSPSilver-5Bronze-3
Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

CA5G (CA5000)Silver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

Certifier 10/40G local & remoteMaxCare-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Certifier 40G Fiber adaptersMaxCare-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Certifier 40G MPO adaptersMaxCare-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

CleanblastBronze-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
n/anoNo calibration required
FBP-P5000iBronze-5Bronze-4
Bronze-5
n/anoNo calibration required
FiberChek Probe MicroscopeBronze-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
n/anoNo calibration required
FiberChek SidewinderBronze-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
n/anoNo calibration required
FVAi Benchtop microscopesBronze-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
n/aMaxCare-3
MaxCare-5
No calibration required
FVDi Benchtop microscopesBronze-5Bronze-4
Bronze-5
n/aMaxCare-3
MaxCare-5
No calibration required
JD72xCSilver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

JD7xxBSilver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

MAP-2100MaxCare-5Bronze-4
Bronze-5
Silver-5MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Network & Service Companion (NSC-100)Silver-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

OneExpert CATV ONX-220 Silver-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

OneExpert CATV ONX-620Silver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

OneExpert CATV ONX-630Silver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

OneExpert xDSL ONX-580Silver-5Bronze-4
Bronze-5
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Seeker D, Seeker XMaxCare-5Bronze-3
Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Smartclass 4800Silver-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

Smartclass Fiber (OLP-87/OLP-88) (PON power meters)Silver-5Bronze-4
Bronze-5
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

Smartclass Fiber (OLS-8x/OLP-85/ORL-85)Silver-5Bronze-4
Bronze-5
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

Smartclass Fiber (OLTS-8x/
MPOLx-8x)
MaxCare-5Bronze-4
Bronze-5
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Smartclass Fiber MPOLx
(OLP-82/HD4i)
MaxCare-5Bronze-4
Bronze-5
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Smartclass TPS Silver-5Bronze-4
Bronze-5
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

SmartOTDRs E100AS-PC
E100AS-APC
Silver-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
Silver-2 Silver-3 Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

SmartOTDRs excluding E100AS-xxMaxCare-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Smartpocket (OLx-3x)Silver-5Bronze-4
Bronze-5
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-2000 incl. COSASilver-5Bronze-4
Bronze-5
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-2000 incl. OTDRSilver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-2000 platform incl. OTDRMaxCare-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

T-BERD/MTS-4000 incl. COSASilver-5Bronze-4
Bronze-5
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-4000 incl. OTDRSilver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-58xx incl. 100G
MAP-2100
MaxCare-5Bronze-4
Bronze-5
Silver-5MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

T-BERD/MTS-58xx incl. OTDR/COSAMaxCare-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

T-BERD/MTS-6000 incl. MSAM/CSAMSilver-5Bronze-4
Bronze-5
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-6000 incl. OTDR or OSA or PMD/CDSilver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-8000 incl.
OSCA-710
Silver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-8000 incl. MSAM/CSAMSilver-5Bronze-4
Bronze-5
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-8000 incl. OTDR or OSA or PMD/CDSilver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

VSE (Video Spectrum Analyzer)Silver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

WiFi Advisor (WFED-300AC)Bronze-5Bronze-4
Bronze-5
n/anono calibration required