Knowledge Base - Solution

ONX-580 copper icons missing or copper tests will not launch

Sunday, December 29, 2019
Submitted by ryan.grace on July 8, 2021 - 11:45pm
Problem: 
VIavi ONX-580 copper icons missing or copper tests will not launch.
Solution: 
 Power cycle the unit and see if the icon returns or the test will now launch. Verify the the ONX is at the required software version (approved version level can be customer specific). Perform a reset factory defaults from the SYSTEM menu. Perform a reload of the ONX software. If none of these correct the issue then the unit will require service.

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