Knowledge Base - Solution

P5000 64 bit operation

Wednesday, December 2, 2020
Submitted by ryan.grace on July 8, 2021 - 12:46pm
Problem: 
Will my Viavi P5000 work on a 64 bit installation of Windows?
Solution: 
It depends on how old the P5000 is. Check the serial number on the body of the probe. Serial number format is XXXXX-YYYY-ZZZ. The YYYY section of the serial number indicates the product version. If the product version has an 811x number with no letters, such as 8110 or 8111 then the probe is too old to support 64 bit operation. If the the product version has letters following the 811x designation, such as 811B or 811B2 then it is 64 bit capable as are all versions greater than 81xx.

Product Family:

Support at Every Step

We provide support, services, comprehensive training and the resources you need. It’s all part of what we do to maximize the value of your VIAVI investment.

Value add services that compliment your VIAVI system solution and instrument portfolio to provide a total cost of ownership

Customer Service that provides Return Material Authorization (RMA) for repair and calibration

Technical education solutions, product training, and blended learning for technicians who are using new products or working with existing tools

Technical Assistance Center to assist you in using/configuring products or address issues regarding product performance