Instrument Care Support Plans

With VIAVI Care Support Plans, you’ll gain efficiency so that every day using your instrument is a productive day.

With VIAVI Care Support Plans, you’ll gain efficiency so that every day using your instrument is a productive day.

VIAVI Care Support Plans streamline the start-up learning phase, as well as repair, calibration and loaner processes—making support costs predictable and cost-effective, while alleviating your administrative burden. When you purchase a VIAVI Care support plan with your instrumentation, you’ll gain:

Productivity

Productivity:
Facilitate rapid learning with on-demand certificate based training and priority technical application support for times when you need help when on a job.

accuracy

Measurement Accuracy:
Maintain equipment at peak performance and accuracy. VIAVI calibration always includes firmware updates, connector maintenance, adjustments, and calibration to factory standards.  Software / firmware updates that provide enhancements and calibration certificates are tracked for easy compliance in StrataSync.

Availability

High Availability:
Schedule an express loaner when service is needed which also includes replacement of worn out batteries, bags and accessories with 5 year MaxCare plans.  No need to have a down day without a test tools or to pursue a rental!

Budget

On Budget with Good ROI:
Service at a low, bundled cost for up to 5 years with the lowest total cost of ownership with exclusive priority benefits that are not available to customers without a support plan, such as 5 day repair turnaround. VIAVI Care plans save you up to 50% of the value of a la carte services and accessory replacements.

VIEW SUPPORT PLANS ON NEW EQUIPMENT  VIEW SUPPORT PLANS FOR EXISTING EQUIPMENT


VIAVI Care Support

VIAVI Care Support

ServicesBronzeCareSilverCareMaxCareGoldCareFleetCare
 BronzeCareSilverCareMaxCareGoldCareFleetCare
Technical AssistancePremiumPremiumPremiumPremiumPremium
Factory Repair

Standard Services + Customized Menu:
 Onsite Calibration and Training, FAE days,
Custom Engineering or Software Subscriptions

Priority Service
Self-paced Training

5 Year Battery and Bag Coverage *

 
Factory Calibration 

Accessory Coverage

  
Express Loaner  

* 5-year plans only; if applicable

Additional Information


Which VIAVI Care Support Plans are available for my instrument?

Care Support Plans

ProductRecommended Plan (Part Number)BronzeCare
BronzeCare
SilverCare
SilverCare
MaxCare
MaxCare
Why calibrate?
180 DSP MeterSilver-5Bronze-2
Bronze-3
Bronze-5
Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

360 DSP, 1G DSPSilver-5Bronze-3
Bronze-5
Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

AVX-10KMaxCare-5N/ASilver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Certifier 10/40G local & remoteMaxCare-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Certifier 40G Fiber adaptersMaxCare-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

Certifier 40G MPO adaptersMaxCare-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

CellAdvisor 5G (CA5000)Silver-5Bronze-5Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

CellAdvisor JD72xCSilver-5Bronze-5Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

CellAdvisor JD7xxBSilver-5Bronze-5Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

CT-XMaxCare-5Bronze-3
Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

CX300MaxCare-5N/ASilver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

FiberChek Probe MicroscopeBronze-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
n/anoNo calibration required
FiberChek SidewinderMaxCare-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
n/aMaxCare-3
MaxCare-5
No calibration required
Fiber Microscope P5000iBronze-5Bronze-5n/anoNo calibration required
FVAi Benchtop MicroscopesBronze-5Bronze-2
Bronze-3
Bronze-5
n/aMaxCare-3
MaxCare-5
No calibration required
FVDi Benchtop MicroscopesBronze-5Bronze-5n/aMaxCare-3
MaxCare-5
No calibration required
MAP (Mainframe/Module)Silver-5Bronze-4
Bronze-5
Silver-4 
Silver-5
no

Why calibrate this product?
What are the common issues?

MAP Matrix Switch (OST, OSM, VST)Bronze-5

Bronze-2
Bronze-3
Bronze-4
Bronze-5

nono

Why calibrate this product?
What are the common issues?

MAP Tunable Source (mTLS)Silver-5Bronze-2
Bronze-3
Bronze-4
Bronze-5
Silver-2
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

Network & Service Companion (NSC-100)Bronze-3Bronze-2
Bronze-3
Bronze-5
Silver-5MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

OneAdvisor 800 (ONA-800)MaxCare-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

OneAdvisor 1000 (ONA-1000)Silver-5Bronze-4
Bronze-5
Silver-3
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

OneExpert CATV (ONX-220)Silver-5Bronze-2
Bronze-3
Bronze-5
Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

OneExpert CATV (ONX-6xx)Silver-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

OneExpert xDSL (ONX-580)Silver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

ONT (Mainframe/Module)Bronze-5Bronze-4
Bronze-5
Silver-4
Silver-5
no

Why calibrate this product?
What are the common issues?

Seeker D, Seeker XMaxCare-5Bronze-3
Bronze-5
Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

SmartClass 4800Silver-5Bronze-2
Bronze-3
Bronze-5
Silver-5no

Why calibrate this product?
What are the common issues?

SmartClass Fiber (OLP-87/OLP-88) (PON Power Meters)Silver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

SmartClass Fiber (OLS-8x/OLP-85/ORL-85)Silver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

SmartClass Fiber (OLTS-8x/
MPOLx-8x)
MaxCare-5Bronze-5Silver-5MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

SmartClass Fiber MPOLx
(OLP-82/HD4i)
MaxCare-5Bronze-5Silver-5MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

SmartClass TPS Silver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

SmartOTDRs E100AS-PC
E100AS-APC
Silver-5Bronze-2
Bronze-3
Bronze-5
Silver-2
Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

SmartOTDRs excluding E100AS-xxMaxCare-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

SmartPocket (OLx-3x)Silver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-2000 incl. COSASilver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-2000 incl. Quad OTDR (4146)Silver-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5
Why calibrate this product?
What are the common issues?
T-BERD/MTS-2000 incl. OTDRSilver-5Bronze-5Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-4000 incl. COSASilver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-4000 incl. Quad OTDR (4146)Silver-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5
Why calibrate this product?
What are the common issues?
T-BERD/MTS-4000 incl. OTDRSilver-5Bronze-5Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-58xx incl. 100G MAP-2100MaxCare-5Bronze-5Silver-5MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

T-BERD/MTS-58xx incl. Quad OTDR (4146)MaxCare-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

T-BERD/MTS-6000 incl. MSAM/CSAMSilver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-6000 incl. OTDR or OSA or PMD/CDSilver-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

T-BERD/MTS-8000 incl. OSCA-710Silver-5Bronze-5Silver-3
Silver-5
no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-8000 incl. MSAM/CSAMSilver-5Bronze-5Silver-5no

Why calibrate this product?
What are the common issues?

T-BERD/MTS-8000 incl. OTDR or OSA or PMD/CDSilver-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

VSE-1000 (Video Spectrum Analyzer)Silver-5Bronze-5Silver-3
Silver-5
MaxCare-3
MaxCare-5

Why calibrate this product?
What are the common issues?

WiFi Advisor (WFED-300AC)Bronze-5Bronze-5n/anono calibration required

Ordering VIAVI Care Plans

To order a VIAVI Care Plan, request the following part numbers in your service plan quote from the table below. Your care plan will be sold in annual increments.

BronzeCare
(Part Numbers)

BronzeCare
SilverCare
(Part Numbers)

SilverCare
MaxCare
(Part Numbers)

MaxCare
Years Serviced
Bronze-2Silver-2 First 2 Years
Bronze-3Silver-3MaxCare-3First 3 Years
Bronze-4Silver-4 First 4 Years
Bronze-5Silver-5MaxCare-5First 5 Years
FleetCare
FleetCare

FleetCare plans can be customized to include any service entitlements

  • Any collection instruments with a single coterminous renewal date
  • Each contract is customized with any number of annual terms required by the customer
  • Onsite Calibration, Training, Field Application Engineer days can be added

To order this or any other VIAVI Service, please go to our How to Order Services page.